168 Medical Group

Helpful staff made settling in easier

Recently relocated to the area. Have attended the practice several times since moving and have consistently found the team to be very supportive and accommodating.

Receptionist dismissive when calling about elderly relative

I called this morning regarding my mother who has recently been discharged from hospital and is experiencing back discomfort. I was frustrated by the receptionist's manner, which I felt lacked understanding of my mother's vulnerable situation. Given her age and the fact that she lives independently, I believe a home visit from a clinician would have been appropriate to assess her condition.

Reception staff made booking easier this time

Following my recent visit, I feel this medical practice has made considerable improvements compared to my previous experiences. From the initial contact process through to the consultation itself, I found the staff to be responsive and helpful. The clinician took time to listen to my concerns and provided a clear explanation of my situation, which left me feeling confident and reassured about managing my health going forward.

Reception staff made booking straightforward and helpful

The receptionist at the desk today was extremely helpful and provided excellent assistance. Thank you very much for the support.

Prescription records don't match what's actually issued

I have serious concerns about my experience at this surgery. There appear to be discrepancies between what is recorded in my patient access records and what is actually prescribed, which has caused significant problems managing my medication throughout the month. I often find myself without adequate supply to cover the full prescribed doses, leaving me with periods of discomfort as I have to ration my medication. When I have brought recent test results from other healthcare providers, these do not seem to be acknowledged or acted upon, and I am not informed about what further testing might be needed or when. This lack of communication makes it difficult to plan my time effectively. My attempts to raise these concerns through email complaints have gone unacknowledged. It was only when I involved another healthcare professional from my treatment team that the situation was finally addressed and I received the medication I should have been prescribed for some time. I find the standard of service and attention to detail deeply disappointing. The lack of care and professionalism is concerning, particularly given how vulnerable patients depend on accurate prescribing and clear communication. I would not recommend this surgery and would change providers if I were not dependent on the regular medication I receive here. This experience has been extremely frustrating and has left me questioning the level of care provided to patients.

Lost blood test results caused unnecessary delay

I have been waiting for my blood test result from nearly a week ago, and the practice has been unable to locate it. I was redirected to the hospital despite the test being carried out at the surgery itself. I find it frustrating that I could obtain blood test results the same day if I were abroad, yet it appears to take considerably longer for patients requiring ongoing monitoring in the UK. This experience has been quite disappointing.

Surgery provided thorough support and regular check-ups

I have experienced significant difficulties with a hormonal life stage transition, which has resulted in various demanding physical and emotional health challenges. The practice has demonstrated considerable support throughout, providing comprehensive information, frequent appointments for monitoring, and several therapeutic options to explore. I am very satisfied with the standard of care I have received during this period.

Quick appointment and helpful pharmacy signposting

Excellent experience with the service provided for my child recently. The team directed us to the pharmacy and we received our prescription promptly. Everything was completed within a couple of hours, which was particularly impressive given how busy the practice was at that time. Very appreciative of the efficient care 🙏

Couldn't get an appointment when urgently needed

I have been attempting to secure an appointment for approximately two weeks following a health issue acquired while travelling abroad that has not resolved as expected. Unfortunately, there are currently no available slots, and my condition appears to be serious and has not improved despite a course of medication. This is quite frustrating given that I am unwell, and should my situation deteriorate further, I may need to seek legal advice regarding this matter.

Reception staff could've been more understanding

The appointment was not especially helpful or demonstrative of understanding. However, the nursing staff member provided excellent care.

Doctors don't value your time here

Some of the medical staff appear not to value patient time, with only a small number seeming genuinely committed to patient care while others seem primarily focused on business aspects.

Couldn't get death certificate after repeated calls

A family member passed away recently, and I have visited the practice twice and made multiple phone calls since then. I have found the service unhelpful, and the necessary documentation has still not been provided to the relevant authority. I am unable to proceed with funeral arrangements and would appreciate clarity on when this might be resolved. I am very disappointed with the experience.

GP failed to send death certificate information

A family member recently passed away, and the registrar has been unable to obtain the necessary documentation from the practice to complete the death certificate. This delay is causing significant distress to the family, and there appears to be a lack of clarity about who is responsible for resolving the matter. The family is concerned about the time this is taking and may escalate the issue if it is not addressed promptly. The registration office has reportedly received multiple complaints relating to similar issues at this practice.

Easy online booking made appointments straightforward

This is the best GP practice I have been registered with. I find it easy to get appointments through the online booking system. The fact they're also signed up with the video consultation service is really good and I've been able to have remote appointments at weekends for emergencies if needed! Both myself and my family member have seen the same clinician for some time now which is unheard of. The GP is amazing, so friendly and great with my family member. Yes sometimes they run late for appointments but I've never been kept waiting longer than 20 minutes. The nursing and support staff are all friendly. Especially one of the practice assistants who was very helpful in getting me to speak to the clinician about my family member.

Receptionists could be kinder, doctor was brilliant

When facing challenging circumstances, this practice has demonstrated considerable competence. Some of the reception staff can come across as rather protective of appointment access and might benefit from adopting a warmer approach. One particular clinician has consistently shown genuine kindness and attentiveness throughout a difficult period I experienced. A truly excellent and patient healthcare professional. Much appreciated!

Attentive care helped my recovery journey

Following my recent hospital discharge, I have received consistently attentive and professional care that has greatly supported my recovery journey. The entire team has been remarkably helpful and supportive throughout this time.

Phone call made all the difference for me

I wanted to express my appreciation for the care I received at the surgery recently. I experience periodic episodes of severe anxiety, and I reached out through the online consultation service during a particularly difficult time. I anticipated receiving a written response and possibly a prescription, but I was pleasantly surprised when a compassionate clinician called me instead. They devoted time to having a meaningful conversation and exploring different treatment options with me. I've noticed that mental health concerns don't always receive the same level of attention as physical health issues, but I'm genuinely thankful that wasn't my experience here. The staff member listened carefully and validated my concerns. It's remarkable how much comfort and support can come from a caring approach and genuine engagement. I'm truly grateful for this experience.

No response to appointment request disappointing

I requested an appointment regarding a health concern but did not receive a response, which left me quite disappointed. It appears there was little regard for the appointment request. This lack of attention is disheartening. The level of commitment to patient care felt inadequate. 😔😭

Gentle care and clear explanations throughout

I recently had a procedure completed by a member of the nursing staff who demonstrated exceptional politeness, gentleness and compassion throughout. Every step of the process was clearly explained as it progressed. While the surgery has been fortunate to have several wonderful nursing staff members, this particular individual stood out as particularly kind and considerate. I feel confident that they are a valuable member of the team. Thank you for the excellent care provided. 😊

Slow sick note processing after registration

Successfully completed the registration process. However, a week has passed and I am still awaiting a required medical document which is now overdue due to delays associated with the registration period. I have been informed that the waiting time for a mental health appointment is approximately two weeks. This timeframe feels concerning given the nature of the condition requiring assessment. Overall, I am disappointed with the experience so far.