Abbey Field Medical Centre

Friendly staff make me feel cared for

The medical professionals, nursing team, and front desk personnel are exceptionally compassionate and attentive - I truly feel well cared for and supported at this healthcare facility.

Missed appointment due to broken screen

Showed up precisely at my scheduled time of 15:15, but encountered a malfunctioning check-in screen. Approached the reception area only to find zero staff available to assist me for nearly 10 minutes. As a result, my medical consultation has been canceled, and I'll need to reschedule for the next day. This situation is incredibly frustrating, especially considering I've used valuable work hours for this now-postponed appointment.

Kind phlebotomist made me feel safe

I had an incredibly positive encounter at this facility... Though I didn't catch the phlebotomist's name, I'm typically quite anxious about blood draws. Upon entering, she immediately inquired about my comfort level and, recognizing my nervousness, offered me choices about positioning and thoroughly explained the procedure, including the number of blood vials needed. When her first attempt was unsuccessful, she professionally asked if I preferred to continue or reschedule. I opted to proceed, and she successfully collected the sample with minimal discomfort. Afterward, she thoughtfully provided me with water and offered biscuits. As someone who usually feels mortified and extremely apprehensive during blood tests, I was remarkably at ease. She was attentive and ensured my well-being before allowing me to leave. While I regret not getting her name, this was undoubtedly the most comfortable blood draw I've ever experienced 🙂

Rude receptionist ruined my whole visit

This medical practice is undoubtedly the most abysmal I've encountered. The elderly receptionist, who appears to be around 60, displays an utterly appalling level of customer service. She comes across as consistently discourteous, incredibly unaccommodating, and completely devoid of compassion. I strongly believe the staff urgently require extensive training, as I'm deeply concerned about how vulnerable individuals might be treated with such blatant hostility.

Rude staff cancelled daughter's urgent appointment

I arrived at the doctor's office for my daughter's 3:30 appointment at 3:34, only to find a single receptionist managing the queue while her colleagues were chatting in another room. After waiting 5 minutes with four people ahead of me, I reached the desk at 3:40. Despite my daughter's name not being called, the receptionist claimed I was late and cancelled the appointment. When I questioned why her name wasn't announced, she dismissively suggested I take my daughter to the urgent treatment centre. Her attitude was unnecessarily hostile. This is the third time I've brought my 2-year-old in for breathing issues and wheezing. They prescribed antibiotics without properly diagnosing the problem, simply telling me to take them "just in case." To make matters worse, my daughter had a reaction to the medication, and once again, they provided no meaningful assistance or explanation. I am extremely frustrated with the lack of professional care and communication.

Worst wait ever at front desk

Absolutely absurd customer service with a discourteous front desk staff. Endured an excruciating wait of over 45 minutes, only to be informed that no appointment was actually scheduled. Then, bizarrely, was instructed to sit and wait an additional 20 minutes. It's shocking that the Care Quality Commission hasn't stepped in to address such unprofessional conduct!!!!!

Waited weeks for a useless call

STEER CLEAR OF THIS SERVICE!!!! I IMPLORE ANYONE AND EVERYONE TO SEEK ALTERNATIVES AND AVOID THIS MEDICAL CENTER AT ALL MEANS!!!! THEY SHOW ABSOLUTELY NO COMPASSION WHATSOEVER!!!!! I SUFFER FROM SIGNIFICANT LEARNING DISABILITIES AND MENTAL HEALTH CHALLENGES AND AM AN EXTREMELY VULNERABLE INDIVIDUAL!!!! PLUS I'M BATTLING A TERRIBLE CHEST INFECTION!!!! The medical staff claim only one consultation is permitted per appointment!! It took them two and a half weeks just to schedule an initial consultation!!!! What a complete and utter embarrassment!!!! The physician merely glanced at my medical records and instructed me to await a letter within 2-4 weeks before abruptly ending the call!!! WHAT KIND OF UNPROFESSIONAL MEDICAL TREATMENT IS THIS!!! WHAT PURPOSE DOES THIS FACILITY SERVE WHEN NEITHER DOCTORS NOR STAFF DEMONSTRATE ANY CONCERN FOR PATIENTS!!!!!!! THANKS FOR MAKING MY DIFFICULT SITUATION EVEN WORSE!!!!!!!!!!

Friendly doctor who truly listened at night

I've just completed my evening consultation with the exceptional Dr Smith, whom I was seeing for the first time. He struck me as incredibly warm, compassionate, and truly dedicated to patient care. He attentively heard every detail I shared, and the appointment ran precisely as scheduled. I wish he could be my permanent healthcare provider 👍😀 I'm thoroughly delighted with this appointment and its results

Confused doctors made my health worse

The medical professionals at this practice are utterly incompetent. During our consultation, they actually had the audacity to ask us, "I don't know, what do you think it is?" Well, if we were capable of diagnosing ourselves, we wouldn't have sought their expertise in the first place. Their scheduling is a complete mess, with appointment times seemingly randomized and unreliable. To anyone residing in Colchester, I strongly advise steering clear of this medical facility - the level of care is unacceptable.

Quick and efficient morning checkup

I submitted the online health screening questionnaire early this morning around 7:30. The medical practice called me back by 8:30, and I had a doctor's appointment at 9:30. The physician was compassionate, attentive, and conducted the necessary examinations. They promptly sent a prescription to their in-house pharmacy, which I collected by 9:40. I'm fully aware of how fortunate I am to have access to this digital service, and today's experience was absolutely flawless!

Frustrated with 8 am phone runaround

It's absolutely terrible 👎🏻 for the past two months, I've been calling at 8 AM every morning, and each time they promise an appointment for the next morning, but nothing ever happens.

Constant diarrhoea and no real answers

This medical practice is in complete disarray. Five months ago, I sought help for persistent diarrhoea, hoping to understand the underlying cause. I completed a stool sample and felt optimistic about potential progress. Unexpectedly, reception staff called to say the sample was mislabelled and needed repeating - which I accepted, understanding mistakes occur. When I visited the surgery to discuss this, a senior receptionist contradicted the initial claim, stating the sample hadn't even been processed yet. While I don't blame the reception staff, the communication was frustratingly inconsistent. I was forced to chase my own results, repeatedly initiating contact. When I requested food allergen or thyroid tests, considering my family history, I was dismissed. In August, I experienced a terrifying incident of passing only bright red blood, leading to a hospital referral where initial examinations revealed nothing. Given my mother's previous bowel cancer scare and polyp history, and being a 26-year-old woman, I'm deeply concerned about potential undiagnosed issues. My requests for further investigation were rejected, with staff citing a May blood test as comprehensive. Their apparent lack of genuine concern is devastating. It feels like they're deliberately avoiding thorough examination or referral to a specialist, leaving me feeling completely abandoned and anxious about my alarming symptoms. I'm seriously considering changing healthcare providers to somewhere that might actually demonstrate care and commitment to my health.

Unhelpful staff made my medical visit frustrating

The administrative personnel at this medical facility consistently display discourteous and uncooperative behavior. They routinely attempt to transfer responsibility for basic administrative duties onto patients or the hospital. Multiple times, I've been compelled to step in and advocate for vulnerable patients, clarifying the practice's fundamental obligations. Such conduct is entirely unacceptable.

app made my health check super easy

I recently experienced Abbey Field Medical Centre in Colchester, and I'm thoroughly impressed by their technological approach that dramatically improves patient interaction. Their smartphone application for scheduling appointments and accessing digital health reports is truly revolutionary, offering remarkable ease in managing healthcare needs and communicating with medical staff. The online accessibility of medical documentation not only simplifies administrative processes but also enables patients to take greater control of their personal health journey. It's incredibly reassuring to have such contemporary digital resources available, particularly in an era where maintaining seamless communication with healthcare professionals is increasingly critical. I must specifically acknowledge Michele at reception, who was absolutely exceptional. She went to extraordinary lengths to help establish our family account, displaying a remarkable level of dedication and compassion that genuinely distinguishes their service. Her warm personality and proactive assistance made our entire experience significantly more positive. In summary, Abbey Field Medical Centre represents an outstanding general practice that brilliantly integrates cutting-edge technology with superior patient care. I feel incredibly fortunate to have such an excellent healthcare provider serving Colchester! Cheers

Frustrating clinic with a great doctor

Scheduling an appointment here is incredibly challenging. Parking is a constant nightmare, regardless of the time of day. My recurring prescription is consistently mishandled each month, with staff repeatedly assuring me it will be rectified next time. While Dr. Smith is an exceptional physician, the overall practice falls short in every other aspect.

Terrible healthcare and dismissive doctors

Getting a consultation here is practically impossible, and their medical staff prescribes medications recklessly without properly understanding your condition. You'll essentially be forced to diagnose yourself since they show no interest in investigating your symptoms. If you genuinely care about your wellbeing and safety, I strongly recommend seeking healthcare elsewhere.

Nikki's drama at the reception desk

I encountered an unprecedented level of unprofessionalism here. When I addressed a staff member's rudeness, they apparently became emotional, and I subsequently received a reprimanding letter. The reception staff clearly have significant interpersonal problems, though the doctors themselves are competent. Nikki, the manager, seems dishonest, having concealed multiple calls I had previously requested. Their appointment booking process is completely unacceptable - they schedule appointments without seeking your consent and ignore your feedback about unsuitable timing. This represents a flagrant misuse of NHS resources. Honestly, if you're considering this GP practice, my advice is unequivocal: avoid it at all costs. They appear to react aggressively if you dare express dissatisfaction with their service.

Quick and easy telehealth solution

Scheduled a telehealth consultation and successfully obtained my prescription medications through a remote call. Everything went smoothly without any issues.

Wasted 7 hours for one tiny cream

This medical center is utterly useless, displaying zero desire to assist or provide guidance. They force patients to endure month-long waits only to dismissively claim they can offer no help, regardless of the patient's suffering. I typically avoid this clinic and endure pain silently, but this time the agony was unbearable. After queueing for 30 minutes before 8am, I secured an appointment for 11:30. The doctor was completely unhelpful, refusing to even examine my wound. Only after I pleaded did she reluctantly suggest a nurse consultation. I then waited another 90 minutes, only to have the nurse also claim she could do nothing, merely stating the wound would heal itself and offering no pain relief. When I requested medication recommendations, she casually suggested I ask the pharmacy. At the pharmacy, I was told I needed a consultation, which wasn't available until the next day. Desperate, I visited another pharmacy on Cavalry Road. That pharmacist actually listened, recognized the wound's condition, and sold me an antiseptic cream for £1.70 that immediately resolved the issue. I broke down in tears, overwhelmed by the contrast: seven excruciating hours at Abbey Field Medical Centre left me feeling hopeless and in pain, while another location solved my problem in mere minutes. The staff here demonstrate zero compassion and absolutely no commitment to patient care.

Caring nurses made mum's transition smooth

I was deeply worried about relocating my 92-year-old mother's medical care. We selected Abbey Field Medical Centre and are absolutely delighted with our choice. Each staff member demonstrates warmth, expertise, and genuine compassion. Our regular nurse consistently exceeds expectations, creating a comforting and reassuring environment for my mother. Prescription processing is prompt, and their mobile communication system works exceptionally well. Having the pharmacy located within the same facility is incredibly convenient, particularly with the 24-hour Medipoint service. This medical practice is truly outstanding, and I am immensely grateful for their exceptional care!!