Abbey Field Medical Centre

Caring doctors who truly listen

The entire team, from reception personnel to doctors, maintains an exceptional standard of professionalism. They demonstrate genuine care and commitment to patient well-being. I'm thoroughly satisfied with my choice of medical practice.

Quick care after my bike accident

Although I'm not an official patient at this medical facility, they were incredibly helpful in treating the injuries I sustained just two turns away while cycling. The nurse demonstrated both warmth and expertise, and the receptionist promptly recognized the extent of assistance I required. My sincere appreciation to the entire team!

Phone system nightmare with no help

Navigating their phone system is practically impossible. Even if you manage to connect, scheduling an appointment is futile. They suggest redirecting patients to 111 or UTC instead. The organization appears to be mismanaging critical healthcare resources and creating unnecessary bottlenecks within hospital systems by failing to handle patient volume effectively.

Endless wait for a simple gp call

Initially, this medical practice seemed seamless when I first registered after moving to the area. Appointments were always readily available without hassle. However, following their online messaging guidance for non-urgent care yesterday, I received a response instructing me to call after 8am for a GP appointment. The moment the lines opened, I found myself in 28th position in the queue - an almost impossible situation. Despite having visited this surgery only a few times previously, it's clear that some individuals must have insider knowledge about securing appointments, as I consistently struggle to make any headway. After enduring 40 minutes on hold, the call was abruptly disconnected. The entire experience feels futile. I'm reluctantly awarding two stars based on their previous satisfactory service, but the current system is deeply frustrating.

Rude staff and long doctor delays

Not recommended for Hawthorn Surgery. Staff display poor attitude. Reception personnel fail to communicate when the doctor is significantly delayed beyond scheduled appointment time. This is unfair, as patients deserve timely updates about appointment status. The female receptionist's justification was her lack of time to update the notice board. Absolutely unacceptable - they need to improve their communication process.

Worst customer support ever

Personnel display an abysmal attitude, completely lacking in assistance. It's as if they've simply installed an automated system that declares: We have zero appointment slots open. The level of customer service is absolutely disgraceful!!!

Compassionate care during tough healthcare times

Despite the typical high-pressure environment common to general practice clinics facing overwhelming patient demand, I can only offer glowing remarks about this medical center and its personnel. My interactions have consistently demonstrated their compassion, expertise, dedication, and remarkable ability to maintain quality care even when community health requirements substantially outstrip available resources.

Impossible to book a doctor's appointment

Getting a medical appointment here is incredibly frustrating. Phone booking is practically impossible - if you ring at 8am, all slots are already taken, even for sick children. The only apparent option is to physically queue outside from 7:30am before the clinic opens, but even that doesn't guarantee success, as my husband discovered. It's particularly distressing for a parent to be forced to wait outside in chilly weather with an unwell child, just hoping for a chance to see a healthcare provider later in the day.

Friendly staff make my doctor visits better

The reception staff and administrators are consistently friendly and supportive, and the physicians are exceptional. Every visit to this medical practice leaves me feeling completely satisfied.

Phone queue frustration at 4 pm

On review platforms, negative experiences tend to dominate, but my personal encounters have been largely positive. The 8.00 phone booking system can indeed be challenging when you're feeling unwell, and while a better approach would be welcome, developing an improved national method remains complex. My most frustrating moment was being initially placed in the queue at 4, then inexplicably dropping to position 1 before the line disconnected, forcing me to redial and end up 41st in line. Despite this, I still secured an appointment. I genuinely believe healthcare workers are doing their absolute best under incredibly demanding circumstances. It's crucial to remember that courtesy matters – not just from staff, but from patients too. Consider the immense pressure: a healthcare professional responsible for 2,000 patients, with only 40 daily appointments yet 80 daily requests. What realistic options do they have? I extend my sincere appreciation for their dedicated efforts.

Impossible to get care for my child

Absolutely the most appalling healthcare encounter I've encountered. It's virtually impossible to secure a timely appointment unless you're in dire straits. They've instructed me to sit tight and retry scheduling in a fortnight for a March slot—and this is for my young child!

Rude staff and kiosk troubles made waiting worse

My mother experienced a slight delay of two minutes while parking. Even after notifying the front desk, she was hastily directed to the check-in station, which malfunctioned on two occasions. Upon reaching the receptionist, she was met with disapproving looks and reprimanded for her minor lateness. It's exasperating that despite her consistent punctuality in past visits, she was subjected to prolonged waiting periods of 20 to 30 minutes. While I recognize the significance of being on time, mutual respect should be the standard. Furthermore, the unprofessional and discourteous behavior of the staff was truly disheartening.

Long wait for nothing at 8am

Utterly worthless service. I spent a grueling ninety minutes on the phone, having dialed precisely at 8am to secure a same-day appointment due to my poor health, only to be told they've exhausted all available slots because it's Monday and apparently their busiest day—as if one could plan their illness around their schedule. It's completely unacceptable. I will most certainly be seeking a new general practitioner.

Friendly staff helped during tough times

I've had the opportunity to visit twice within the past 6 weeks while supporting a vulnerable adult, and on both occasions, the reception and administrative staff were exceptionally courteous, welcoming, supportive, and highly professional. They truly went above and beyond their expected duties to provide assistance! While the staff were different each time, their youngest reception team member was consistently present and represents the absolute gold standard of what a receptionist should be! Kudos to her and the entire team! We consulted with two different doctors, Dr Kuppuswamy and Dr K Wilbraham, who each demonstrated remarkable patience in listening, ensuring they fully comprehended the patient's needs and concerns. Both doctors followed up with genuine compassion and professionalism, and importantly, they helped my friend feel comfortable and validated. Their approach made her feel genuinely heard and understood. I cannot praise these remarkable staff members highly enough! My sincere gratitude to all involved.

Terrible doctor with zero bedside manner

Barely deserving of a single star, this physician ranks among the most incompetent medical professionals in the region.

Nightmare at the worst medical practice ever

Utterly revolting establishment - avoid at all costs! Getting an appointment here is a nightmare, and the front desk staff are incredibly disrespectful. My experience has been nothing short of terrible. This medical practice is so incompetent that it deserves to be permanently closed down. Completely unacceptable service that fails to meet any reasonable standard of care.

Disabled parking spot and friendly doberman

Quite crowded, but eventually secured a disabled parking spot Pleasant conversation. Encountered a delightful young doberman...

Prescription nightmare at the pharmacy

ABSOLUTELY TERRIBLE SERVICE! They discontinue recurring medication refills without any notification, and when you eventually manage to speak with someone after great difficulty, they robotically insist on a written request. Even when you explain the potential risk of running out of essential medication, they remain completely indifferent and just keep repeating the same unhelpful response. STEER CLEAR of this place if you can!

Delayed discharge and medication frustration

The medical staff appear indifferent to patient needs. I submitted my hospital discharge letter, and it has taken an excessive ten days for a physician to review it. These documents are crucial, containing details about procedures and new medication prescriptions. Typically, hospitals provide a one to two-week medication supply, after which local doctors are expected to continue the prescription. However, with the current sluggish process - first a week and a half delay from the doctor, followed by an additional five days from the pharmacy to prepare the medication - patients risk running out of essential treatments.

Quick and helpful gp visit

Absolutely thrilled with the exceptional care provided by my general practitioner!