Abbey Field Medical Centre
Poor! (86 reviews)
Poor! (86 reviews)
Appointment access remains a dominant concern across feedback, with patients reporting significant difficulties securing timely consultations through both phone and online booking systems. Reception experience emerges as a key issue, with multiple accounts of discourteous staff, poor communication about appointment status, and patients feeling unwelcome when seeking assistance. Medication management presents recurring problems, including delayed prescription processing, discontinuation without notification, and gaps in communication between the practice and pharmacy.
However, positive experiences highlight compassionate doctors, professional nursing care, and welcoming administrative staff who demonstrate genuine commitment to patient wellbeing. The practice shows capability in digital services and responsive communication when systems function effectively, though operational inconsistencies create frustration. Continuity of care and organisation require improvement to match the quality of clinical expertise some patients report experiencing.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Appointment access remains a dominant concern across feedback, with patients reporting significant difficulties securing timely consultations through both phone and online booking systems. Reception experience emerges as a key issue, with multiple accounts of discourteous staff, poor communication about appointment status, and patients feeling unwelcome when seeking assistance. Medication management presents recurring problems, including delayed prescription processing, discontinuation without notification, and gaps in communication between the practice and pharmacy.
However, positive experiences highlight compassionate doctors, professional nursing care, and welcoming administrative staff who demonstrate genuine commitment to patient wellbeing. The practice shows capability in digital services and responsive communication when systems function effectively, though operational inconsistencies create frustration. Continuity of care and organisation require improvement to match the quality of clinical expertise some patients report experiencing.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Kevin L.
3 years ago
Bad!
Heartbreaking wait on a friday
Attempting to receive medical attention here is nearly impossible. I persisted for four consecutive days, and on the final day (Friday), I was informed they were even refusing treatment for critically ill infants. Absolutely heartbreaking and unacceptable.
Festim V.
3 years ago
Bad!
Terrible gp who doesn't listen at all
The most incompetent general practitioner in the entire country. You'd have better luck extracting medical insights from someone with severe memory loss than getting any assistance from this GP. I've visited the emergency department twice and been instructed to consult a GP, and they've been equally useless both on the telephone and in direct interactions.
Julie-anne W.
3 years ago
Excellent!
Stressed and scratching from anxiety
Dr., my anxiety has escalated to the point where I'm scratching myself severely. My sister checked and found extensive scratching across my head, neck, and back. I'm struggling immensely with managing my anxiety. Could the doctor consider increasing my diazepam and pregabalin dosages? I'm also concerned about the hot and intensely itchy sensations on my head and neck. Additionally, I haven't received any updates about my upcoming surgery, and I want to emphasize that I'm having significant difficulties eating properly. Thank you, Julie West
Alan W.
3 years ago
Average!
Quick check-in with zero wait
This round, the experience was smooth sailing, with no delays or queuing to be found.
Aim M.
3 years ago
Bad!
Friendly docs, but terrible phone support
I've been a patient at this medical centre for almost two years, and while the doctors and medical staff are wonderful, the administrative and reception staff are incredibly unhelpful and seem completely indifferent. If possible, I recommend seeking care elsewhere due to their poor communication and lack of customer service.
Antony J.
3 years ago
Bad!
Frustrating wait for a simple appointment
Absolutely terrible and highly unprofessional service. I've been attempting to schedule an appointment for three consecutive days without success. It appears they have no genuine concern for patients. The NHS in the United Kingdom is completely ineffective - in my home country, medical treatment was readily accessible and immediate, without any bureaucratic obstacles.