Abbey Medical Centre

Compassionate doctor who truly cares about patients

Visited Dr. Thusidaran at Abbey Medical Centre for a consultation, and I was thoroughly impressed. His demeanor was exceptionally courteous, and he motivated me to take an active role in managing my well-being. The doctor truly embodies the best qualities of healthcare professionals - compassionate, supportive, and radiating positivity, making him an outstanding representative of the medical practice.

Smooth transfer with friendly and efficient staff

I joined in September, 2025. Everything has been smooth sailing up to this point. Scheduling appointments is incredibly straightforward. Wait times are minimal. The staff's performance has been truly exceptional.

Exceptional healthcare with compassionate and attentive staff

I recently became a patient at Abbey Medical Centre and I am absolutely delighted with the care I've experienced. The front desk team is responsive and genuinely committed to patient support. During my latest appointment, Shadia provided an exceptional consultation that left me feeling completely confident about my healthcare. She was meticulous and took considerable time to walk me through my treatment strategy with remarkable compassion. My sincere appreciation goes out to the entire staff for their outstanding dedication to patient wellbeing.

Saiyma makes every visit a wonderful experience

I'm truly grateful for the exceptional service provided by the receptionist, Saiyma (apologies if I've misspelled her name). Her unwavering helpfulness, warm demeanor, and incredible patience stand out. She consistently goes above and beyond to ensure appointment scheduling is seamless and that patients feel comfortable and valued. Heartfelt thanks for her outstanding dedication!

Compassionate doctor who truly understands patient care

I want to express my deepest gratitude to Dr. Thusidaran Yoganathan. Regardless of the challenges you're facing, a conversation with him instantly lifts your spirits. His empathy, kindness, and genuine concern have been immensely helpful throughout my healing process. The medical profession would greatly benefit from having more physicians like you, Dr. Darren!

Exceptional care from a compassionate medical professional

I'm thoroughly delighted with the medical care at my neighborhood general practice clinic. Dr. Thusidaran Yoganathan demonstrates exceptional medical expertise and skill, consistently dedicating ample time to carefully listening and providing comprehensive assistance. His remarkable professionalism and unwavering commitment are truly impressive. Additionally, the administrative and support personnel are consistently courteous, supportive, and incredibly friendly. My sincere appreciation goes out to the entire team — please continue delivering such outstanding service!

Frustrating wait for a simple medical appointment

Concerning the scheduling delay... The appointment was postponed by approximately half an hour. We were set for a 2:00 PM meeting, yet ended up waiting for roughly 30 minutes. What is the reason behind not adhering to the scheduled time?

Rude receptionist ruins healthcare experience completely

I recently switched from another medical practice to this healthcare facility. The receptionist is incredibly discourteous. I'm astonished by how she berated me. Their system is completely antiquated. Initially, I called about my routine prescription, and she told me to ask my pharmacist or send an email. When I consulted the pharmacist, he suggested using the MHS app. Upon calling back to verify, she insisted emailing would be best for documentation. She never communicated alternative methods. I proceeded with emailing, but received no confirmation. After two days, when my medication was depleted, I called in the morning hoping to collect it before work to avoid missing the pharmacy's closing hours. She immediately started yelling, questioning why I was calling at that time. I attempted to explain the urgency of my medication, but she demanded I call during my work break. Instead of simply confirming my prescription's readiness - which would have taken mere seconds - she continued shouting. Even medical professionals don't exhibit such unprofessional conduct. They should be compassionate and supportive. When someone reaches out with a medical need, they are inherently vulnerable. To management: please train your reception staff to understand they serve sick, fragile individuals. If they cannot handle such interactions, they are unsuited to this profession.

Wonderful gp practice with caring staff and doctors

I have been a patient at this general practice since 2004, and I'm consistently impressed by their welcoming staff. The receptionists are always cordial and accommodating, and the nurse is truly exceptional, embodying the highest standards of professional care. ❤️❤️ Notably, they arranged my blood test directly at the surgery rather than requiring a hospital visit, which was incredibly convenient and much appreciated. The wait times are minimal, and during my appointment, I received comprehensive and thorough attention, addressing all of my healthcare needs. The telephone receptionist was particularly supportive, and I was seen promptly at my scheduled time. I must especially commend Dr. Anju Gupta, who deserves full credit for the outstanding medical service. Best Regards ASIF DAWAR

Decades of exceptional care at this medical centre

I have been a patient at this GP practice for 25 years, and I can confidently say they have consistently excellent staff. The doctors are wonderful, and the medical centre administrator, Mrs. Asia, is particularly outstanding - she is incredibly supportive and kind. All the staff members are genuinely friendly, approachable, and always ready to help. I wholeheartedly recommend these GP services to anyone seeking quality healthcare.

Amazing healthcare professional goes above and beyond

A massive, heartfelt appreciation goes out to Saima at Abbey Medical Centre. Her work is truly exceptional, consistently dedicating time and attention to assist me, even during hectic and challenging situations. An exemplary professional, she consistently demonstrates her commitment by reliably doing exactly what she promises. My family and I feel incredibly fortunate to have someone as compassionate and dedicated as Saima working at Abbey Medical. She shows genuine care for every patient, striving to provide the most comprehensive support possible. I want to express my deepest gratitude once again to Saima for her outstanding assistance. She is an extraordinary healthcare professional, and all patients are tremendously fortunate to have her exceptional support!

Compassionate care from an amazing doctor and staff

The reception was incredibly welcoming and professional. Sayma was consistently friendly and attentive, ensuring our comfort throughout. The doctor provided exceptional support for my family's physical and emotional challenges, helping me develop a positive self-perception. Overall, it was a truly remarkable and satisfying experience.

Terrible service and unprofessional gp centre attitude

Extremely exasperated today after an incredibly frustrating encounter. I had a scheduled consultation today following a 4-week wait. My appointment was set for 11:20am. I arrived just 3 minutes past the designated time at the medical center. Umbreen greeted me with a hostile demeanor, declaring, "You're late, sit down, and I'll determine if the doctor will see you." I apologized, explaining I was delayed by traffic. She showed absolutely no empathy. I waited patiently for 20 minutes before being informed by Umbreen that the doctor would not accommodate me due to my tardiness. I've been a long-standing patient at this practice. I'm thoroughly disgusted by their approach. In previous visits, I've consistently been punctual, yet routinely subjected to 20-30 minute waiting periods beyond my scheduled time. I would comprehend if appointment times were strictly adhered to, which they never are. Therefore, I'm completely outraged by the unprofessional conduct and apparent indifference demonstrated by this surgery. I firmly believe they urgently need to re-evaluate their customer service standards and professional ethics. I'd prefer to give less than 1 star, but Google requires a minimum 1-star rating for reviews. Deeply frustrated and emotionally distressed, I've been instructed to wait until the 24th for another appointment. It's abundantly clear this GP has zero concern for their patients.

Heartwarming GP surgery hosts MacMillan fundraiser

Today, I had the pleasure of visiting my local GP surgery, where I stumbled upon a delightful surprise - a Coffee Morning organized to support MacMillan. The event was not only raising funds but also spreading awareness for this worthy cause. The spread of homemade treats was simply irresistible. Umbreen's chocolate cake and profiteroles were the stars of the show, while the samosas and other savory delights prepared by the staff were equally tantalizing. I couldn't resist taking some home for my son to enjoy. I've always found Umbreen and the administrative team to be consistently courteous and welcoming, and today was no exception. Dr. Gupta went above and beyond, taking time between patient consultations to mingle and chat with attendees, myself included. She emphasized the critical importance of attending screening appointments and encouraged us to spread the word among our families. This experience truly highlighted how fortunate we are in this country to have access to such comprehensive healthcare. It's reassuring to know that our well-being is in such capable and caring hands. I'd like to express my heartfelt gratitude to Dr. Gupta, Umbreen, and the entire staff for orchestrating this wonderful event. I'm already looking forward to the next one! As an added bonus, I had an appointment with Dr. Shukur, who addressed my concern with utmost professionalism. It was a genuine pleasure to see her.

Swift and caring: ECG experience at friendly clinic

I had a great experience at the clinic today for my ECG. The reception staff greeted me warmly, and I was promptly attended to without any delay. Shafaq, who handled my ECG and blood tests, was absolutely delightful - always maintaining a courteous demeanor. I'm consistently impressed by the doctors here; they're meticulous in their examinations, show genuine concern for patients, and manage their time effectively. Overall, it's refreshing to encounter such a well-run medical facility with staff who truly care about providing excellent service.

Exceptional care at NHS practice

I recently had the pleasure of attending a new patient assessment at this practice, and I must say, the experience left me thoroughly impressed. From the moment I stepped in, the reception staff demonstrated remarkable efficiency and warmth, managing to maintain their friendly demeanor even while juggling busy phone lines. My appointment with Raj was nothing short of exceptional. His professionalism shone through, and he went above and beyond what I had anticipated in terms of his approach to both his work and my overall well-being. It was evident that patient care is at the forefront of their priorities. Having insight into the challenges of running an NHS service, I find myself compelled to commend this practice for their ability to maintain a personal touch while simultaneously striving for the highest standards of care. The blend of efficiency and genuine concern for patients is truly commendable. This level of service and attention to detail is greatly appreciated, and it has certainly set a new benchmark for my healthcare expectations. My sincere thanks to the entire team for making my visit such a positive experience.

Friendly staff enhances customer experience

The personnel at this establishment demonstrate exceptional assistance and a warm demeanor. Their willingness to aid customers is truly commendable, and their friendly approach creates a welcoming atmosphere. The team's supportive nature and genuine kindness leave a lasting positive impression on visitors.

Rude receptionist ruins convenient GP experience

The receptionist's demeanor is shockingly unprofessional, displaying a complete lack of basic interpersonal skills when interacting with patients. One wonders how someone so ill-suited for customer service ended up in such a crucial front-facing position. Despite multiple encounters marred by her discourteous attitude, I find myself reluctantly continuing to visit this practice solely due to its incredibly convenient location, mere steps from my residence. However, her persistent rudeness has reached a point where I'm seriously contemplating switching healthcare providers, even if it means sacrificing the proximity I currently enjoy.

Stellar staff support at its finest

I'm delighted to share my experience with this exceptional establishment. The level of service provided was truly outstanding, with the entire team demonstrating remarkable support and assistance. I must give special recognition to Saima and Ambreen, whose efforts were particularly noteworthy. Their dedication and attentiveness left a lasting impression, contributing significantly to my overall satisfaction. I couldn't be more pleased with the quality of care and attention I received during my visit.

Excellent care and service at long-time clinic

I've been a loyal patient at this practice since the turn of the millennium, and I must say, their recent performance has been nothing short of exceptional. The reception team deserves special praise for their remarkable efficiency and helpfulness in managing various matters. My experiences with Dr. Gupta and Dr. Ahmed have been consistently positive, featuring thorough consultations and swift referrals when needed. What's more, I've found it refreshingly easy to secure appointments, not just for myself but for my family members as well. Their commitment to patient care and smooth operations is truly commendable.