Abbey Medical Centre

Prescription nightmare that left me totally frustrated

Utterly disappointing encounter, and I'm baffled by their consistent inability to handle even the most fundamental aspects of processing prescription orders accurately.

Exceptional medical care for my entire family

Throughout my lengthy association with this medical practice, both my children and I have consistently received exceptional care, with every interaction leaving me thoroughly satisfied.

Terrible customer service at front desk

Terrible customer service at the front desk. The receptionist was incredibly unhelpful and had an awful attitude. Made me feel unwelcome from the moment I arrived.

Betrayed by my doctor's unexpected medical report

My general practitioner reported me to the Driver and Vehicle Licensing Agency without any prior discussion, completely blindsiding me. I had believed medical professionals were more considerate and trustworthy.

Compassionate care from abbey medical staff

Grateful acknowledgment to Abbey Medical Practice for the compassionate support and assistance provided by the entire team today. A heartfelt thank you to Judy, the Practice Nurse, for her exceptional help in coordinating my medical care. Your kindness is truly valued.

Fantastic doctors who truly care about patients

Dr. Abbey Medical Centre stands out as the top primary care provider I've encountered. They excel at scheduling urgent appointments and have an efficient triage system. The reception area features contemporary digital check-in technology that streamlines the entire process. The facility itself is immaculately maintained, with a sleek and contemporary design. What truly sets this practice apart is how attentive and genuinely engaged the physicians are during consultations.

Terrible customer service at this medical office

Absolutely appalling front desk service today. Definitely filing a formal grievance.

Pharmacy needs better online prescription tracking system

It would be beneficial if patients could receive notifications when their online prescription requests are processed... I was left waiting for 10 days and ultimately had to contact the pharmacy by telephone to confirm the status, which I was pleased to learn had indeed been completed.

Terrible healthcare experience with painful consequences

Absolutely terrible treatment. My elderly aunt was left in a state of complete neglect, struggling to move with a dislocated hip for more than half a year. After her surgical procedure, there was zero communication or post-operative care. Despite repeated promises of follow-up calls, they never materialized. I was forced to personally intervene and demand a district nurse visit her, given her inability to leave her home.

Frustrating medical access in overcrowded kenilworth area

It's perplexing how the primary NHS medical centers have informed the NHS that Kenilworth can manage its current infrastructure despite substantial housing expansions, effectively preventing the development of supplementary medical facilities to support the growing population. Meanwhile, securing an appointment at Abbey Medical Centre has become an incredibly challenging endeavor. I must further emphasize that after receiving a response from the practice, the provided link is non-functional, and they have failed to address the critical issue of deliberately hindering the establishment of new medical practices by asserting their capability to serve all of the town's incoming residents.

Fast efficient care when you need it most

Got through to them right at opening time, and they responded promptly within just 5 minutes. The doctor phoned me shortly after, about 20 minutes later, and the prescription is already on its way to the pharmacy. Absolutely fantastic service

Exceptional care with warm and friendly approach

Consistently courteous and accommodating. The physicians and personnel are wonderful. Exceptional care and attention.

Efficient medical care despite some communication challenges

I'll confidently assert that this medical practice stands out - Are they experiencing stress? Absolutely - Can you secure a same-day consultation? Indeed - Must you repeatedly dial and endure lengthy hold times to schedule an appointment? Certainly Nevertheless, after comparing notes with relatives across different regions, we're fortunate to have access to this relatively streamlined healthcare service. The front desk staff might occasionally seem pressured during interactions, but it's important to recognize their challenges while appreciating the exceptional medical professionals who ultimately provide care. Kudos to the entire team for delivering such a valuable service to our community...

Speedy service saved my day at the clinic

Got an appointment quickly after phoning the medical centre twice, managing to be seen as a walk-in patient. Hoping the treatment will be effective. Appreciate the help.

Worst medical practice ever terrible service nightmare

I've been residing in Kenilworth for twelve months and have yet to secure a single medical consultation. Without a doubt, this is the most incompetent healthcare practice imaginable. UPDATE: Today, my wife experienced absolutely appalling treatment from one of your front desk staff. The GP and 111 service were equally dismayed when my wife was essentially dismissed, despite her being classified as high-risk and desperately requiring an urgent appointment. Why do GP receptionists display such abysmal customer service? Completely unacceptable. A formal complaint to PALS is imminent.

Compassionate and efficient care from dr stratton

Dr. Stratton provided top-notch care. She listened attentively to my concerns and handled them with remarkable efficiency, leaving me completely satisfied with the entire experience.

Decent doctors but frustrating appointment booking system

A commendable medical practice that unfortunately suffers from peculiar appointment management strategies. Bizarrely, patients must telephone on the day and hope to secure a same-day consultation slot within a narrow timeframe. Scheduling a standard appointment feels practically impossible. Securing a consultation with the same physician is equally challenging, which creates significant difficulties for patients with ongoing medical conditions who must repeatedly explain their history to different doctors. Not every medical concern requires immediate attention, yet patients still need professional consultation. I would gladly wait several weeks to see the appropriate healthcare professional. The physicians themselves are generally competent and occasionally demonstrate exceptional care. However, we have also experienced some notably poor interactions. We've found ourselves at Warwick's Accident and Emergency department multiple times after consulting 111 due to missed appointments or unsatisfactory medical advice. These observations represent genuine, constructive feedback. While I suspect these issues aren't solely the surgery's fault, they could significantly improve service to Kenilworth by implementing a more efficient appointment booking system. It would be beneficial if they could adopt digital booking methods similar to the NHS app, which already enables blood test scheduling.

Compassionate care made our vaccination experience wonderful

During our recent visit for my daughter's vaccinations, I was thoroughly impressed by every staff member we encountered. The booking receptionist was helpful, the greeting receptionist was welcoming, and the two nurses who administered the shots were exceptionally kind. I genuinely have no complaints and feel incredibly thankful for the outstanding level of service and compassionate care we experienced.

Compassionate care that eased my medical worries

I took a look at the typical feedback for this service and felt compelled to share my personal encounter. After obtaining medical test results while overseas, I sought guidance from my primary care physician following my return. The clinic accommodated me promptly, scheduling additional examinations. The nursing staff demonstrated exceptional care. Dr. Sutherland approached my case with utmost professionalism, carefully walking me through my diagnostic findings. Her thorough explanation significantly alleviated the stress I had been experiencing for several weeks. Additionally, the convenient callback system proved to be a valuable feature of their service.

Exceptional nurse delivers compassionate and thorough care

I visited the medical centre with my son on June 19th, 2023, feeling quite worried about his health. I was thoroughly impressed by the nurse, Jordon Parchment, who delivered exceptional care. She carefully examined my son, took the time to explain everything comprehensively, and addressed all my concerns. Jordon demonstrated remarkable professionalism and genuine compassion, proving to be an invaluable member of the healthcare team.