Abbey Medical Centre

Great Practice

It is best surgery all the doctors are friendly and caring they take any health issue seriously and refers to specialist if need it without delay. During the dark days of Corona they provided us the best service which I will never forget. It is very clean. Have a friendly team of receptionist.

Exceptional doctor with unparalleled care and compassion

I've been under Dr. Lewis's care for more than a decade, and I consider myself incredibly lucky to have him as my primary care physician. His meticulous approach, exceptional listening skills, and profound empathy far surpass my expectations of a medical professional. Despite relocating to a different area, I deliberately maintained my connection with his practice solely to continue receiving his medical care. Dr. Lewis exemplifies medical excellence, and I cannot emphasize enough how remarkable he is as a healthcare provider.

Compassionate care at its absolute finest

Impressive performance from the entire medical team, including physicians, nursing staff, and front desk personnel.

Compassionate care from a wonderful nurse

I visited Miss Sahalah Yahaya for a smear test and was initially anxious about the procedure. However, she put me completely at ease with her warm demeanor and professional approach, making the experience much less stressful than I had anticipated.

Efficient and caring medical practice for patients

My general practitioner is absolutely fantastic! The electronic consultation system is straightforward and convenient, eliminating the need to call early in the morning to secure an appointment slot. Typically, when I submit a consultation request, it gets addressed within hours or even on the same day. I've experienced zero problems with this medical practice. (While some individuals criticize the reception staff, they often face unwarranted anger and frustration from patients over matters beyond their influence!) The clinical team is exceptional - they're highly proactive and consistently maintain a professional approach.

Frustrating healthcare system leaves patient in despair

The booking process at this clinic is incredibly frustrating. Last week, I was informed via phone that routine appointments aren't available for booking. I struggled to complete their online form and was advised to call the next morning if unable to submit it. When I felt better the following day, I hesitated to request an appointment during a relatively good period. This week, my non-emergency condition has worsened, so I completed an e-consult (which is challenging when you're unwell and dealing with a disability). After their appointment slots were allocated, they sent a message through the NHS app asking me to book a routine appointment in three weeks - contradicting what I was previously told about their system. I called desperately seeking earlier medical advice due to my deteriorating health and was instructed to submit another e-consult, with the warning that unless it's a cardiovascular emergency, my best option is morning phone calls. It seems they expect patients to endure extreme discomfort, potentially waiting in a hospital during a heatwave for something that could be resolved in a brief GP consultation. I'm fortunate I had the NHS app and noticed their message; otherwise, I would have waited all day, having been awake since 7am trying to prepare myself for a clinic visit while struggling to leave my bed for weeks. I'm utterly devastated. I'm starting to believe maintaining health in this country is futile, and there's a strange comfort in surrendering.

Frustrating delay with unprofessional medical service

Sat around for a quarter-hour past our scheduled time with zero explanation provided. Systems were completely unprepared, and their records were totally out of date. People can tolerate some delays, but this level of disorganization is just plain unprofessional.

Terrible medical service nearly cost me my sight

I'm typically not one to raise issues, but this situation demands attention. My eye developed a serious infection, and I reached out to schedule an urgent consultation. Despite waiting 7 hours, I received absolutely no communication, even though a doctor was meant to contact me. With my vision potentially at risk of permanent damage, they showed complete disregard and didn't even make a simple phone call. I was forced to physically go to the center and then endured an additional 2-hour wait. What happened to basic patient rights? I'm a contributing member of society who pays taxes – and now, due to the center's and doctor's negligence, I was on the brink of losing my eyesight. I desperately need to know how to formally lodge a complaint.

Rude receptionist destroys patient's dignity and care

My father is a patient at Abbey Medical Centre, and while the doctors provide adequate care, the receptionists exhibit some of the most appalling attitudes I've ever encountered. Recently, my father called to request a renewal of his sick note due to being housebound after a stroke, and to discuss his prescription. The receptionist, Gina, was incredibly discourteous during the call. When my father attempted to explain his medication needs, she repeatedly interrupted him, claiming she couldn't understand him and therefore couldn't help. As a stroke survivor who sometimes struggles with memory and communication, my father is already self-conscious about his challenges. He certainly doesn't need a receptionist to further highlight his difficulties. When I intervened to specify the correct medication, Gina suggested he visit the chemist himself - despite him being unable to leave his home. When I calmly explained his situation, she displayed complete indifference and offered no apology, merely suggesting he call back. Eventually, Gina reluctantly agreed that the prescription would be processed and someone would address his sick note the following day. However, I'm bewildered by the unnecessary confrontation we experienced. I find this situation deeply demoralizing for my father, as such interactions significantly erode his confidence. His local GP appears to lack empathy and understanding of his current circumstances. Ironically, this medical centre has an extensive message about not tolerating staff abuse, yet remains oblivious to the hostile treatment patients receive from their front desk personnel. This issue requires careful examination, as I've heard similar complaints from other patients at this practice.

Terrible service and endless wait times here

This medical facility is hands-down the most disappointing healthcare provider I've encountered! Being forced to wait for nearly three-quarters of an hour is completely unacceptable. There's absolutely no justification for such excessive wait times, and they clearly need significant improvement. A patient's time is precious, and this level of disregard is utterly unprofessional.

Exceptional care and compassion at abbey mc gp surgery

My experience with Dr. Sohrabe and the Abbey MC GP Surgery staff has been nothing short of exceptional. Following a spinal injury sustained overseas, I urgently needed medical attention upon returning home. Dr. Sohrabe saw me the very next day and was incredibly empathetic, professional, and supportive. He promptly arranged hospital referrals to ensure I received comprehensive care. When bureaucratic complications caused my hospital records to be misplaced, Dr. Sohrabe demonstrated extraordinary commitment. He worked tirelessly to resolve the administrative issues and guarantee I obtained the appropriate medical treatment. Throughout my ongoing recovery and physiotherapy needs, he has continued to provide outstanding support, facilitating referrals with remarkable ease. The reception team also deserves immense praise. Their consistent kindness, efficiency, and professionalism were crucial in helping me navigate an incredibly stressful period. Their warm approach genuinely made a significant difference in my challenging journey. I cannot express enough gratitude to Dr. Sohrabe and his entire team. Their dedication has been transformative. For anyone seeking a medical practice that prioritizes patient care and respect, I wholeheartedly recommend Abbey MC GP Surgery!

Exceptional healthcare that truly cares for patients

Exceptional medical center that has been fantastic for both myself and my relatives. They're incredibly efficient when scheduling consultations, processing prescriptions, and their staff is consistently warm and professional - truly the most outstanding healthcare practice I've encountered.

Terrible experience with horrible customer support

Extremely poor customer service and highly unprofessional conduct

Terrible service and unprofessional medical practice

The front desk staff displayed a discourteous and unwelcoming demeanor. I strongly recommend seeking alternative medical care. Despite confirming my appointment for 16:50 and calling ahead, I was abruptly informed that the physician had concluded their workday, with no prior communication or warning.

Amazing healthcare experience with caring professionals

Truly, this general practice is absolutely top-notch! I cannot overstate how incredible they are - from the front desk staff to the medical professionals, every single person demonstrates remarkable kindness, compassion, empathy, and genuine respect. I am overwhelmingly grateful and feel immensely fortunate to have found such an exceptional healthcare team.

Exceptional care and quick response from dr siddigi

Truly exceptional service that never disappoints! Whenever I submit an online consultation request, I'm guaranteed a swift response—usually within 60 minutes and always under a day. Dr. Siddigi is, without doubt, the most outstanding physician I've ever had the pleasure of consulting. Her expertise, compassion, and attentiveness make me feel completely supported during every interaction. The entire experience is seamlessly professional and incredibly streamlined. I'm thoroughly satisfied and couldn't imagine better healthcare. A heartfelt thank you for such remarkable care!

Great experience with helpful and professional team

A truly commendable approach - expertly structured and led by genuinely pleasant individuals

Exceptional care and quick medical support online

Dr. Fashola handled my virtual consultation with remarkable speed and effectiveness. Whenever I've reached out to the clinic, the front desk staff have consistently demonstrated courtesy, professionalism, and quick responsiveness when answering calls. Excellent customer service!

Great improvement from past experiences

I've been a loyal patron for quite some time, and I must say the quality of service has dramatically enhanced compared to earlier visits. The improvements are truly remarkable, and I'm genuinely appreciative of the changes. Thank you immensely!

Understaffed and chaotic service ruined my experience

The establishment was severely understaffed, leading to widespread disorganization and uncertainty.