Abbey Medical Centre

Great support and lightning-fast communication

Consistently prompt in communication. Delivering top-notch assistance without fail.

Compassionate care that truly listens and helps

I typically approach medical visits with caution, especially for minor concerns, but given my medical background, I prefer to err on the side of prudence. The care I experienced was outstanding; I felt genuinely heard and respected as a patient. Dr. Bintu Fashola was exceptional - providing comfort and conducting a comprehensive series of examinations to ensure no potential health issues were overlooked. This is undoubtedly the most impressive general practice I've ever encountered!

Amazing medical centre with consistent doctor care

This medical practice stands out as the most exceptional I've encountered across multiple counties in my experience. Since joining Abbey Medical Centre in 2016, scheduling appointments has consistently been straightforward (though currently conducted via telephone due to Covid). What truly distinguishes this surgery is the remarkable consistency of seeing the identical physician during each visit - a rare feature that significantly enhances patient care, with my preferred doctor being available approximately 99% of the time. Digital consultations are impressively responsive, invariably resulting in a same-day telephone follow-up. My sole criticism relates to the physical environment: the waiting area's temperature is uncomfortably high. A simple solution would be activating the air-conditioning system to improve patient comfort!

Compassionate care from a welcoming medical team

On my uncle Toni's behalf: "I joined this medical practice 12 months ago after being compelled to depart my previous healthcare provider of 45 years due to boundary modifications. I only wish I had made this switch earlier, as I've discovered an absolutely ideal setting. The receptionist, Michela, consistently demonstrates warmth and exceptional assistance. Dr Pickworth was particularly skilled at making me feel comfortable, dedicating ample time to thoroughly explain my health issues and potential treatment approaches. I particularly value the group consultation session where the entire staff attentively and courteously listens to patients and professionally collaborates to enhance their service delivery".

Terrible service, but doctors save the day

The front desk staff are absolutely terrible, displaying an appalling lack of customer service with their blatant rudeness, though the medical professionals themselves are excellent once you actually manage to get an appointment. The practice charges exorbitant fees and moves at a glacial pace for any paperwork requiring a doctor's input, even when the documentation is intended to help streamline NHS administrative processes.

Exceptional customer service with a personal touch

Exceptional customer support with a personal approach, prompt and thorough. Michela stood out as especially supportive and attentive during my interaction!

Frustrating medical journey with incompetent care

On October 4th, I had a phone consultation with UCL about my health issue. They revealed that I had been prescribed incorrect medication and provided a new treatment plan. Regrettably, this information never reached Abbey Medical Centre. I experienced significant frustration with UCL, but Anthony Ellick ultimately assisted me by sending a report to Abbey Medical Centre on October 19th. Following this, instead of supporting my treatment and providing the necessary medication, Abbey Medical Centre insisted I must wait 48 hours for their chemist to review the report. These are the same individuals who incorrectly medicated me for nearly a year, and now they're making me wait for their chemist—a transparent public relations maneuver with no genuine medical purpose. Rather than acknowledging their error and apologizing, they continue to obstruct my treatment. This appears to be an institution that penalizes patients who dare to highlight their professional shortcomings.

Amazing healthcare experience at local clinic

Absolutely top-notch general practice surgery in this location! Having resided in London for nearly a decade, I've at last discovered a medical practice that truly exemplifies professionalism and efficiency. The entire team demonstrates exceptional courtesy and support, with Michela in particular standing out for her rapid response to my inquiries and her ability to schedule appointments quickly based on current availability. I'm thoroughly satisfied with the overall quality of care provided.

Exceptional healthcare with quick and reliable service

I've been a patient at this healthcare facility since I was born, and so has my entire family. Our experience has been nothing short of exceptional. The medical staff are top-notch, and their responsiveness is remarkable. Whenever I submit a medical inquiry in the morning, I can count on receiving a prompt response before the day is over.

Fantastic healthcare experience at local medical practice

An absolutely outstanding medical practice with incredibly helpful staff - I am immensely appreciative of their exceptional service and cannot express my gratitude enough.

Terrible reception ruins otherwise great medical practice

Medical professionals are incredibly supportive and caring, but only IF you can actually secure an appointment. This healthcare facility is utterly undermined by the abysmal, borderline non-existent reception service. The staff at the front desk are astonishingly discourteous and entirely unaccommodating.

Worst medical service ever avoid at all costs

If I were to travel to Africa, I would likely receive superior medical treatment compared to Abbey Medical. Their staff is incredibly discourteous, particularly at the reception desk, and they demonstrate absolutely no competence in management.

Compassionate doctor delivers outstanding medical treatment

Dr. Siddiqi provides outstanding medical attention. Deeply appreciative of the compassionate treatment I received.

Exceptional medical care that truly exceeds expectations

Since becoming a patient at this medical practice in 2020, I have consistently been impressed whenever I've needed medical assistance or guidance. At every interaction, I've encountered compassionate and highly competent staff. The level of care gives me complete confidence, and I'm truly satisfied with choosing this as my primary healthcare provider. Comparing this to my previous medical practice in East London, Abbey stands out as a stark improvement. Here, the environment is peaceful, operations are streamlined, and the team is thoroughly staffed. Their communication is prompt, they return calls efficiently, and the staff have been consistently warm and welcoming.

Incredible service from a caring medical professional

Hiteshwari went above and beyond when I arrived without a scheduled visit. She went out of her way to assist me and ensured that a physician would see me. Her exceptional service was truly remarkable and completely turned my day around. Grateful to the entire team.

Terrible service and communication at this dispensary

I'm thoroughly disappointed with this medical facility. On two separate occasions, I experienced poor service. First, when I reached out about my son's persistent fever following treatment, I was told a doctor would contact me, but no one ever did. In another instance, I visited for an ear issue, saw a physician who prescribed medication, but when I went to the pharmacy, the prescription hadn't been sent through. The level of unprofessionalism and lack of communication is unacceptable, demonstrating a complete disregard for patient care.

Unprofessional medical centre with discriminatory treatment

I want to begin by questioning whether Abbey Medical Centre provides equitable treatment for all patients. From my perspective, this GP clinic accepts both NHS and private patients, and I did not feel I was treated appropriately or with respect. While I acknowledge there might be competent staff members, I can confidently state that this was arguably the most appalling healthcare experience of my entire life. I felt utterly marginalized and degraded by certain supposed "professionals" who completely disregarded my perspective and maliciously formed their own biased judgments without listening to me. Instead of addressing me by my name, I was referred to by my country of origin, which led me to wonder whether their treatment differs between private and NHS patients. This remains an open and troubling question. I conclude my review by stating that while I apologize if my words cause offense, I stand firmly behind every single statement. I want to emphasize that being "professional" is fundamentally different from merely claiming to have "professionalism." Thank you

Great family doctor practice with improved service

Our household, which includes my spouse and two small kids, has found the general practitioners to be caring and responsive. Previously, we encountered some difficulties with scheduling and administrative processes, but it appears their technological infrastructure has been modernized recently, making online triage and urgent consultation requests much more straightforward. Overall, we've had a favorable interaction with this medical practice and would gladly suggest it to others.

Exceptional care that transformed our family's health

Exceptional medical professionals and outstanding surgical expertise. For close to four decades, my family and I have experienced incredibly caring and top-notch healthcare. Our deepest gratitude.

Exceptional care from trusted family doctors

Throughout our nearly two-decade relationship with Abbey Medical Centre, my loved ones and I have consistently received top-notch medical care from every single general practitioner in the practice. The physicians' unwavering commitment and compassionate approach truly stand out. I cannot speak highly enough of this medical facility and would enthusiastically endorse it to anyone seeking quality healthcare.