Abbey Medical Centre

Exceptional care from dr gupta and team

Exceptional service provided, with Dr. Gupta and his colleagues being particularly helpful and supportive. Much appreciation for their outstanding care.

Amazing medical care at abbey medical centre

I've been a patient at Abbey Medical Centre for a considerable time and, despite never previously leaving an online review, I felt compelled to share my experience. Throughout the years, I've consistently found this practice to be exceptional, with staff who are consistently helpful and considerate. I've encountered numerous doctors who have been wonderful, but during recent health challenges, I've particularly appreciated the extraordinary support from my primary physicians, Dr Lewis and Dr Fashola. Their compassionate care, profound medical expertise, invaluable advice, and unwavering guidance have been truly remarkable. These doctors are extraordinarily dedicated professionals who provide an unparalleled level of personalized medical attention. I cannot emphasize enough how highly I recommend both these incredible doctors and the entire medical practice to anyone seeking a truly outstanding healthcare provider.

Incredible team that goes above and beyond expectations

I've encountered numerous teams throughout my professional experience, but this group truly stands out as exceptional. Their level of dedication and skill is simply extraordinary. The NHS should feel immensely proud of these incredible professionals, with special recognition for Yousef, Chloe McCallum, and Michaela. My heartfelt gratitude and blessings go out to each of them.

Exceptional medical care with compassionate professionals

The welcoming team at the front desk creates a positive first impression. Each physician I've encountered demonstrates exceptional professionalism, genuine compassion, and thorough attention to patient care.

Unprofessional doctor with strange and suspicious behavior

This is an absolutely terrible GP!!!!!! Initially, my boyfriend had been calling repeatedly throughout the morning due to a severe throat infection, and the receptionist consistently informed him that all appointments were fully booked and he should call back tomorrow. My desperate boyfriend, unsure what to do, consulted the GP online, and miraculously, after supposedly having no available slots, they suddenly called him to come in for an examination. He waited for me to accompany him since he gets anxious and struggles with English comprehension, and he wanted my support during the visit. Upon arrival, the receptionist initially claimed they had not called him and were about to send us home, until my boyfriend showed her the GP's contact number. Only when this woman finally did her job properly did the doctor call us in. Dr. GUPTA ANJU, a physician who initially refused to let me enter the consultation room with my partner of over four years. At first, I assumed her resistance was COVID-related, but I insisted on staying since my boyfriend sometimes struggles with English and was feeling unwell. I stood near the door to avoid disturbing her, but when I asked about his condition out of genuine concern, she began giving me hostile looks and asked if I could leave. I had no issue stepping outside, though the situation felt peculiar. My boyfriend did not want me to leave but did not fully understand her request. Minutes later, he emerged from the consultation, describing her as "crazy" and explaining that she had asked if he had anything to tell her privately. Confused, he told her he had nothing to say. What was she implying??? That I had somehow threatened my boyfriend when I was only trying to help!!!! Instead of maintaining professionalism, she was creating bizarre scenarios in her mind.

Incredible healthcare with exceptional gp support

They're exceptional. Fantastic service from the healthcare professionals. Can't praise them highly enough. Some front desk staff seem less engaged than others, but every physician I've met is OUTSTANDING. Sophie especially stands out.

Terrible service ruins good medical staff's potential

The management of this medical practice is utterly chaotic. While the healthcare professionals themselves are competent, the overall administrative framework is so dysfunctional that every patient encounter becomes a frustrating ordeal. Scheduling an appointment is virtually impossible, and there's a consistent pattern of misplaced medical records and spontaneous appointment cancellations with zero patient notification.

Compassionate receptionists who truly make a difference

I want to extend heartfelt appreciation to Bianca, Adam, and Clowie at the Abbey Medical Centre's reception desk. These staff members have been absolutely exceptional in supporting our family, particularly regarding our family member with disabilities. We've faced numerous complex challenges, and the receptionists have consistently been outstanding in assisting us with every single issue. Throughout our interactions, they have demonstrated remarkable patience, professionalism, and genuine compassion.

Terrible service and unprofessional reception staff

Extremely discourteous personnel, with the reception area being particularly problematic. The reception manager demonstrates zero professional competence, frequently yelling loudly at staff members within earshot of clients. I absolutely cannot suggest using this service.

Exceptional receptionists with grace under pressure

Last week, I stopped by for a blood test and witnessed the immense workload on the two receptionists, who remained remarkably composed and attentive to patients. One of them gracefully managed an extremely difficult customer, maintaining her professionalism. Both greeted me warmly and processed my needs with impressive efficiency - something I haven't experienced at this medical facility in a very long time! I'm not someone who typically writes reviews, but I felt compelled to acknowledge their exceptional service and outstanding demeanor. For those interested, I'm specifically highlighting the morning staff on March 30th who demonstrated such remarkable customer care.

Octavian made my customer service experience amazing

I recently had a delightful interaction with Octavian, who provided a lucid and comprehensible explanation of my inquiries. He's a genuinely kind individual who truly went above and beyond to assist me. This experience is consistent with my previous encounters, as I've consistently found the staff to be top-notch. Kudos to Abbey for maintaining such a high standard of customer service.

Incredible care at abbey medical centre

I've been a patient at Abbey Medical Centre for nearly a decade, and today's experience was so exceptional that I'm finally compelled to share my first Google review. I want to express my sincere gratitude to the entire staff who ensured my vaccination was administered efficiently and with the utmost professionalism. The level of patient care at this facility is truly remarkable!

Quick and smooth patient registration experience

I visited my local general practitioner's office this morning and was pleasantly surprised to find myself fully registered with them just a few hours later. The staff were incredibly welcoming and supportive, with a special mention of gratitude to Michela for her exceptional assistance!

Great service and genuine care from staff

I visited this practice for the first time today and immediately felt completely at ease. The service provided by the entire staff was exceptional and incredibly warm, truly standing out from other local GP offices. I especially want to highlight the outstanding assistance from a staff member named MICHELA. She was incredibly supportive, friendly, courteous, and resolved my concern immediately and efficiently. I will absolutely recommend this medical practice to others.

Trusted medical care for over three decades

I've been a patient at Abbey Medical Centre for over three decades. The personnel are consistently warm and supportive. Throughout multiple medical situations in recent years, each physician has demonstrated exceptional professionalism. They've been transparent and genuine, carefully explaining potential treatments and expected results. I appreciate the outstanding care I've received throughout all these years.

Amazing care from a trusted family doctor

Our family has been receiving care at Abbey Road Medical Centre for nearly three and a half decades. While some general practitioners have rotated through the practice, most have remained for extended periods, creating exceptional continuity of care. When we first arrived in the area with two young children, we eventually expanded to four, with our youngest now an adult facing significant health challenges and disabilities. We've consistently found the entire staff - from receptionists to nurses to doctors - to be excellent, with some truly outstanding. Despite their incredibly busy schedule, no request has ever seemed too burdensome or insignificant, even if it meant waiting for a prescription, callback, or appointment. The ability to communicate via phone, email, or the new e-consult service has been tremendously beneficial, particularly in managing my son's complex medical needs without frequent in-person visits. There's a genuine sense of teamwork and compassion, with staff consistently going above and beyond to provide support. A mutual trust exists where the staff understand my requests are genuine, and I completely trust their professional judgment. I felt especially grateful two weeks ago when we secured cancelled appointments for my son's Covid-19 vaccination, followed by my husband's and my own, administered by Drs Siddiqi and Sohrabe. The moment Dr Siddiqi personally came to inform me of a vaccination slot, I was so overwhelmed with relief that I cried. I cannot praise Abbey Medical Centre enough and feel incredibly fortunate to be their patient!

Compassionate care at its medical best

Medical professionals provide excellent care, and the personnel are welcoming and pleasant.

Exceptional covid vaccine rollout by amazing team

Exceptional management of the Covid vaccination rollout by Dr Sohrabe and his colleagues. Congratulations and heartfelt appreciation for your outstanding dedication and efforts!

Exceptional care from compassionate and dedicated doctors

Extremely grateful for the dedicated efforts to provide the most compassionate care possible during challenging circumstances. I've consulted with Dr. Lewis, Dr. Sorabi, and Dr. Sadighi, and I'm thoroughly impressed by their professionalism and courteous demeanor! Absolutely committed to choosing this practice for all my future medical needs!

Exceptional care from compassionate and skilled doctors

Exceptional service with an outstanding team of doctors. Dr. Fashola, Dr. Sadighi, and Dr. Sohrabi were incredibly supportive and professional. I'm thoroughly satisfied with my visit and truly grateful for their attentive care and assistance.