Abbey Medical Centre
Great! (84 reviews)
Great! (84 reviews)
The practice demonstrates a marked contrast between clinical and reception experiences. Medical professionals consistently receive praise for clinical expertise, compassionate care, and responsiveness, with patients reporting thorough consultations, prompt callback services, and effective diagnostic approaches. The digital booking platform and e-consultation system have improved access, with many patients experiencing same-day or next-day responses to online requests.
Reception experiences present significant challenges. Multiple patients report discourteous behaviour, difficulty securing appointments, and long waiting times. Concerns include aggressive interactions, poor communication responsiveness, and administrative dysfunction affecting appointment availability and prescription processing. Some patients describe the reception experience as undermining otherwise excellent clinical care, with barriers to access creating frustration despite the quality of medical attention once appointments are obtained.
Long-standing patients and those with complex needs highlight the practice's strengths in continuity of care, supportive treatment, and staff willingness to accommodate special circumstances. However, systemic issues around appointment booking, administrative responsiveness, and reception courtesy remain persistent concerns affecting overall patient satisfaction and accessibility.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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The practice demonstrates a marked contrast between clinical and reception experiences. Medical professionals consistently receive praise for clinical expertise, compassionate care, and responsiveness, with patients reporting thorough consultations, prompt callback services, and effective diagnostic approaches. The digital booking platform and e-consultation system have improved access, with many patients experiencing same-day or next-day responses to online requests.
Reception experiences present significant challenges. Multiple patients report discourteous behaviour, difficulty securing appointments, and long waiting times. Concerns include aggressive interactions, poor communication responsiveness, and administrative dysfunction affecting appointment availability and prescription processing. Some patients describe the reception experience as undermining otherwise excellent clinical care, with barriers to access creating frustration despite the quality of medical attention once appointments are obtained.
Long-standing patients and those with complex needs highlight the practice's strengths in continuity of care, supportive treatment, and staff willingness to accommodate special circumstances. However, systemic issues around appointment booking, administrative responsiveness, and reception courtesy remain persistent concerns affecting overall patient satisfaction and accessibility.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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A A.
5 years ago
Excellent!
Exceptional care from trusted doctors for years
I couldn't be more satisfied with this establishment, having been a loyal client for nearly two decades without a single issue. I want to extend my heartfelt appreciation to Dr. Sorabi and Dr. Sadighi, who have consistently demonstrated exceptional professionalism and courtesy!
Laura G.
5 years ago
Great!
Efficient medical care with occasional communication hiccups
Abbey Road Medical Centre maintains an immaculate environment, operates smoothly, and boasts knowledgeable, supportive staff. The practice appears to be extremely high-volume, which occasionally leads to minor communication or scheduling hiccups. Nevertheless, whenever such issues arise, the team demonstrates a proactive approach to resolving them promptly. I feel completely secure and well-cared for in their professional environment. What more could one reasonably expect from a medical practice?
Vivienne L.
5 years ago
Excellent!
Exceptional healthcare and service at abbey medical centre
I consider myself lucky to be a patient at Abbey Medical Centre. The physicians consistently provide top-notch medical care. The front desk personnel are consistently accommodating, and the recently implemented digital booking platform has demonstrated remarkable effectiveness. I've utilized this online system twice during the COVID-19 period and strongly suggest it to anyone who might be unfamiliar with such technology. I wholeheartedly award this medical practice a perfect 5-star rating.
Ruben E.
5 years ago
Bad!
Worst customer service experience ever
The receptionist was shockingly discourteous. I initially believed it was just an isolated incident, but upon speaking with the reception manager, I discovered he was even more unprofessional. When I attempted to ask a straightforward question, I was met with aggressive hostility. It was utterly unbelievable. The manager refused to address any of my inquiries or concerns, instead responding with the dismissive statement, "I don't need to answer your questions, you need to answer mine." He then abruptly terminated the phone call.