Abbey Medical Centre

Terrible healthcare experience with unprofessional medical staff

Getting an appointment here is a constant struggle. Their phone lines are perpetually jammed, and when they're not, you're greeted with silence. To make matters worse, the main physician displays a condescending and dismissive attitude towards patients, making the entire experience frustrating and unpleasant.

Disappointing surgery with compassionate nurses

It's truly disheartening to witness the deterioration of this medical practice recently. I've completely lost confidence in the general practitioners and administrative personnel. The sole bright spot is the nursing staff. They consistently demonstrate warmth and competence, in stark contrast to the unpleasant attitude of the practice partners.

Terrible service and unhelpful medical practice

Throughout my two-year tenure as a patient here, I've consistently encountered a distinctly unwelcoming reception manager and a senior partner with notable interpersonal challenges. During the pandemic, securing an appointment has been virtually impossible, with telephone consultations being the sole, unpredictable option. Meanwhile, neighboring medical practices have maintained in-person patient services and responsive communication. The one physician I genuinely connected with is now overwhelmed, making a consultation with her a month-long wait. My healthcare needs extend far beyond automated prescription dispensing, which has led me to seek a more accessible and compassionate practice. Interestingly, I've observed that the Reception Manager Joy has been promoted - a decision which, given my experiences, seems questionable.

Great local doctors with friendly staff

I've been a patient at this medical practice for an extended period, having resided in the area for almost three decades, and I consistently find the staff to be welcoming and supportive. The front desk team is particularly accommodating, and they typically offer walk-in consultation slots when urgent medical attention is required.

Disappointing service for special needs communication access

Overall satisfactory, but I've now experienced two instances where they claimed no interpreting service was available for my special needs son. Previously, the Nottinghamshire Children's Disability team had already contacted them to emphasize their obligation to accommodate communication requirements for ALL patients. Despite having the Accessible Information Standards clearly published on their website, the reception staff appear oblivious to these guidelines. Fortunately, I'm well-versed in my rights, but I'm concerned about the situation for less informed parents or patients. It seems implausible that my son is the sole individual in their system requiring British Sign Language support. This appears to be nothing more than a transparent attempt to reduce expenses.

Frustrating medical practice with poor appointment system

I've been attempting to schedule a check-up for my 16-week-old son for more than a week, constantly being told no slots are available (and I'm only willing to see one specific physician). Even when trying to book my own appointment, I'm still unable to secure a time slot. If you arrive early, you're stuck waiting over 20 minutes or longer, yet if patients are slightly late, they're immediately removed from the system. The whole situation is completely absurd, and if my anxiety wasn't so severe, I would definitely switch medical practices!

Terrible medical practice with zero patient care

Recently relocated and chose this medical practice, which turned out to be a regrettable decision. I was made to feel like an inconvenience when attempting to discuss crucial medical matters. Initially promised a referral, only to be told 8 weeks later that no such commitment was made. When trying to obtain my blood test results, I was informed that a doctor's authorization was required to release them. Despite multiple assurances that someone would contact me, no one ever did. Thoroughly disappointed with their lack of communication and patient care.

Frustrating wait times and poor medical service

This medical practice has seriously deteriorated lately. Getting an appointment during the work week is now impossible, which is completely unacceptable. When medical attention is required, it should be accessible within a reasonable timeframe. The receptionist informed me everything is fully booked for the next week. When I called back, I was told one of the physicians was absent due to illness - seriously?! This is utterly unacceptable. Abbey needs to get their act together immediately. What is the practice manager even doing? Clearly they are not managing anything effectively.

Terrible receptionist ruins healthcare experience for patient

Joy, the receptionist, is an incredibly difficult person who consistently exacerbates my challenges with mental health due to unresolved past conflicts. During a recent call to schedule an appointment, I provided my name, and she accused me of shouting when I was speaking normally. Despite her unprofessional behavior, I remain at this practice because Dr. Cavnar is an exceptional physician. As a result of my interactions with Joy, my mother now handles all of my appointment bookings.

Exceptional medical care at its finest

Outstanding. Every member of the team demonstrates professionalism. Appointment wait times are consistently short, and the doctors are incredibly dedicated, attentive, and deliver top-notch medical care. Kudos to Abbey Medical Centre for their exceptional service.

Efficient and welcoming medical care with convenient pharmacy

The personnel here are welcoming, and scheduling and wait times have always been efficient. Plus, having a pharmacy right next door is really convenient.