Abbey Medical Centre

Terrible service and rude staff at local surgery

Utterly inefficient. I reached out to the medical practice about becoming a new patient, and the receptionist instructed me to visit their office. After trudging for 20 minutes to meet her and then cooling my heels in the waiting room for another 20 minutes, she dismissively ordered me to leave and return the next day due to internet issues. Not a hint of remorse or courtesy was offered. Her behavior was shockingly discourteous and unprofessional. I'm absolutely certain I won't be setting foot in that place ever again. I strongly advise others to steer clear of this disorganized and disrespectful establishment.

Terrible gp practice with rude and incompetent staff

I've encountered what might be the most subpar medical practice imaginable. Nearly all reception staff (save one) display an incredibly hostile and confrontational attitude towards patients, seemingly eager to provoke conflict. Appointment wait times consistently range from thirty to sixty minutes beyond the originally scheduled time. One physician, who obtained their qualification in Nigeria, appeared disinterested and demonstrated minimal medical competence - my health concerns were initially disregarded after a lengthy wait, only to have her later contact me at work acknowledging a potentially serious medical issue and requesting I schedule another consultation. I was ultimately forced to engage in heated negotiations (rational dialogue is impossible with the reception staff's obstinate demeanor) to secure a telephone consultation, which then transformed into an in-person request, complicated by contradictory communication where receptionists misrepresented my intentions. ABSOLUTELY AVOID

Disappointing medical care from unresponsive doctor

I encountered identical issues with Dr. Dixon - extremely detached (seldom making eye contact or inquiring about my well-being), sluggish in decision-making and addressing patient concerns, and accessible merely twice weekly, which often dwindles to just a single day. Additionally, I've repeatedly spent over an hour on hold attempting to reach the reception desk. Unacceptable.

Incompetent doctor wastes my precious time

I visited the general practitioner to see Dr. Dixon, and the experience was incredibly frustrating. Upon entering the room, it was clear he hadn't bothered to review my medical records beforehand. He had the audacity to ask me what was wrong, which was completely unacceptable. If he had simply read my notes, he would have known the context of my visit. Even worse, he only glanced at last year's test results and completely ignored the recent tests I had just completed. To top it all off, he recommended switching my medication, which was entirely irrelevant to the reason for my appointment. Is this really how patients should be treated? Absolutely unacceptable!