Abbey Medical Centre

Positive dental experience: A great practice

I had an absolutely fantastic time at this practice session. The atmosphere was incredibly uplifting, and I left feeling energized and accomplished. Every aspect of the experience exceeded my expectations, making it a truly memorable and worthwhile endeavor.

Exceptional service at proactive surgery

I'm impressed by the exceptional proactivity demonstrated by this medical practice, particularly the reception staff. Aysha stands out for her efficiency in handling inquiries and her consistently courteous demeanor. The physicians here are truly wonderful, displaying a genuine willingness to listen attentively to patients' concerns. Dr. Thusidaran Yoganathan deserves special recognition for his outstanding care. I'm genuinely grateful for the high-quality service provided by this surgery and its dedicated team.

Friendly reception team at excellent GP service

The medical practice truly shines, particularly due to the exceptional front desk staff. Their warm demeanor and efficiency create a welcoming atmosphere that sets the tone for a positive healthcare experience. The overall quality of care provided by the general practitioners is commendable, making this clinic a standout choice for those seeking top-notch primary healthcare services.

Excellent customer service and friendly staff

The establishment impressed me with its exceptional hospitality. The team members exhibited a remarkable level of warmth and attentiveness throughout my experience.

From frustration to satisfaction: A 20-year journey

Two decades ago, the service was passable, but it's deteriorated significantly over time. The COVID pandemic has become a convenient pretext for avoiding patient interactions. Nearly every scheduled appointment faces cancellation, sometimes on the very day. Recently, I booked my first consultation in five years for June 16th - a mere phone call, not even face-to-face - only to have it cancelled. No alternative was offered; instead, I was advised to call at 8 AM and hope for the best. A previous referral to the hospital for a head lump examination never materialized. They scheduled a breath test but bungled it, resulting in a wasted day off work. It seems they're reluctant to provide any service, especially seeing patients. Ironically, their new website claims they're accepting new patients - presumably for the financial benefits, but what's the point of taking on patients they never intend to help? The website advertises in-person appointment bookings, but two receptionists contradicted this, insisting on 8 AM phone calls only. The promoted eConsult feature is non-functional, and the complaint link is broken. The entire practice is a mockery, with doctors earning £80,000 annually for this subpar service. Appalling. Update 29.03.24: I'm pleased to report a significant improvement in the surgery's performance since my initial review. In-surgery appointment bookings are now possible, with notably reduced waiting times. Appointments are no longer constantly cancelled. My satisfaction with the surgery has greatly increased, prompting me to raise my rating to 4 stars.

Positive healthcare experience: Staff and reminders

The staff at this medical facility have consistently demonstrated exceptional warmth and assistance. From the welcoming front desk personnel to the compassionate nurses and attentive physicians, everyone has gone above and beyond to ensure a positive experience. I'm particularly grateful for their proactive approach to appointment reminders, utilizing both text messages and phone calls. This thoughtful system has proven invaluable in helping me maintain my scheduled visits without fail.

Exceptional care at welcoming medical center

The exceptional care provided by this medical center has left a lasting impression on me. From the moment I step through the doors, I'm greeted by compassionate receptionists who attentively address my concerns. The physicians here are not only approachable but also demonstrate a wealth of expertise, fostering a sense of trust among their patients. What truly sets this practice apart is their ability to accommodate urgent needs with same-day appointments when possible, as well as their efficiency in arranging specialist referrals following consultations. Based on my experiences, I wholeheartedly endorse this clinic – you're bound to be pleased with the level of care you receive.

Heartfelt praise for dedicated NHS GP staff

The exceptional compassion I've encountered during my visits to this practice has been nothing short of remarkable. Despite the challenging NHS conditions, the dedicated team has gone above and beyond, striving tirelessly to deliver top-notch care. Our entire household relies on this GP, and we wouldn't dream of seeking medical attention elsewhere. I felt compelled to express my heartfelt gratitude to the entire staff for their unwavering commitment. Wishing you all a blessed Ramadan Mubarak.

Terrible service from unhelpful and rude receptionist

Beware of Saima at the reception - she's terrible at scheduling appointments. Unlike other staff who actually help you book slots, she consistently cuts people off mid-sentence and shows zero interest in assisting. Her communication skills are abysmal, and she makes booking an appointment an incredibly frustrating experience.

Amreen's exceptional customer service shines

Amreen's exceptional customer support left an indelible impression. Her attentiveness, professionalism, and genuine desire to assist were truly remarkable. She went above and beyond, addressing concerns with patience and expertise, making the entire experience smooth and enjoyable. Amreen's dedication to customer satisfaction sets a new standard for excellence in service.

Satisfied abbey customer for two amazing years

I've been a customer of Abbey for a couple of years, and I couldn't be more satisfied with their service.

Positive experience at Abbey Medical Centre

I had a wonderful experience with Abbey Medical Centre from start to finish. The reception staff were incredibly helpful when I called to schedule an appointment for my daughter. When we arrived for her visit, Dr Yasmin exceeded our expectations. She displayed a perfect balance of compassion and professionalism, giving my daughter her full attention as she described her concerns. Dr Yasmin's approach was thorough, and she worked with us to develop an effective plan of action. Based on our positive encounter, I wouldn't hesitate to suggest Abbey Medical Centre to anyone in need of quality healthcare.

Skilled therapist helped me recover quickly

Just had a fantastic session with the physiotherapist. The professional was not only welcoming and approachable but also demonstrated impressive expertise during our consultation.

Saima rocks customer service with amazing help

The team here is incredibly supportive, with Saima standing out as particularly exceptional. She consistently demonstrates remarkable dedication, going above and beyond to assist customers with genuine care and enthusiasm.

Friendly staff made my day awesome

Exceptional customer support

Friendly and helpful medical centre with exceptional staff

At Abbey Medical Centre, the reception team consistently provides an exceptional welcome. Umbreen, in particular, stands out for her outstanding service, always taking the time to thoroughly explain things and ensure I fully understand any questions or concerns I might have.

Exceptional care and service at new surgery

I recently became a patient at this medical practice, and I must say, the level of care and service I've experienced here surpasses any other clinic I've been registered with. Whenever I need an appointment, I'm able to secure one promptly, without enduring lengthy waiting periods. The front desk staff consistently demonstrate kindness and flexibility, while the physicians are invariably thorough and approachable in their interactions. I wholeheartedly endorse this medical facility to anyone seeking exceptional healthcare.

Great service and compassionate medical team

I consistently get prompt scheduling at this facility and am provided with excellent attention. The medical professionals and front desk personnel are compassionate and supportive. Much appreciation.

Terrible service and unhelpful medical staff

Every single time I tried to schedule an appointment, I was turned down simply because they claim to be a family practice. I might as well just pass away at home without concern All I wanted was a basic response from the general practitioner, but the front desk staff treated me terribly. This isn't the first time I've experienced such poor treatment, and it feels completely unjust.

Exceptional medical care at abbey medical practice

Abbey Medical stands out as the top medical practice in the locality. Having experienced three other GP surgeries in the Barking and Dagenham region, I found them all subpar. In contrast, this clinic excels in staff communication, and their telephone support is consistently reliable. While there are minor aspects that could be enhanced, the overall quality of service is exceptional and fully deserves a five-star rating.