Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with notable improvements evident over time. Medical professionals consistently receive praise for clinical expertise, compassion, and attentive care, with several patients highlighting efficient specialist referrals and same-day appointment availability. Reception experience presents a more complex picture: while many patients commend staff courtesy, responsiveness, and helpfulness, others report challenges including lengthy phone waiting times, appointment scheduling difficulties, and inconsistent professionalism. Communication barriers at reception and occasional appointment cancellations have been cited as concerns. The practice environment is generally described as welcoming, and patients appreciate the administrative support provided. Recent feedback suggests positive momentum, with patients noting improved booking processes and reduced waiting times compared to earlier periods. However, access challenges for non-family patients and delayed test result communication remain recurring issues. Overall, the practice demonstrates strong clinical care delivery alongside ongoing operational challenges that affect the booking and reception experience.

Staff professionalism varies noticeably across the team. Several reception staff members are specifically recognised for exceptional service, demonstrating genuine care and going above and beyond to assist patients. Conversely, some patients have experienced discourteous interactions and communication difficulties at the desk, which has occasionally prompted consideration of switching providers. The practice appears to have undertaken improvements in recent months, with patients reporting better accessibility and more straightforward appointment scheduling. Continuity of care and reassurance in clinical consultations are strengths, though administrative consistency remains an area requiring attention.

Appointment

70.55 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

79.18 %
Great

Respect

69.87 %
Great

Seen on time

68.92 %
Great

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JD

Jack D. Google 2 years ago

Rating

Excellent!

Exceptional medical care in barking's abbey medical

We've been patients at Abbey Medical in Barking for more than two years, and throughout this time, we've consistently experienced exceptional care and professionalism from their staff. Whenever our child has needed urgent medical attention, they've been quick to provide emergency consultations. Moreover, they've been efficient in making necessary referrals promptly. We want to express our sincere appreciation to the entire medical team for their outstanding service.

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UM

Usman M. Google 2 years ago

Rating

Excellent!

Amazing medical care that truly exceeds expectations

After experiencing some truly disappointing doctor's offices, Abbey medical is an absolute relief. I relocated to this area roughly three years ago, and the support from every single staff member at this GP surgery is simply outstanding. Their phone lines are never frustratingly long; sure, during busy periods there might be a brief wait, but it's always completely reasonable. The staff are consistently polite and exceptionally helpful. They offer same-day appointments, efficient specialist referrals, and have never cancelled a single booking. I'm genuinely thrilled with this medical practice - I sincerely hope they maintain this high standard of healthcare service.

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MJ

Mouazzam J. Google 2 years ago

Rating

Bad!

Terrible customer service that needs serious improvement

Extremely poor service from the front desk personnel, demonstrating complete indifference towards patients and an absolute unwillingness to address or solve any problems.

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AG

Andrei-georgian G. Google 2 years ago

Rating

Excellent!

Great care and compassionate medical professionals

The medical professionals here are exceptional. Every time I visit, I receive top-notch care and attention that makes me feel truly valued as a patient.

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KS

Kanwal S. Google 2 years ago

Rating

Excellent!

Great care for the whole family

Every visit to this medical facility has been consistently pleasant, from the welcoming administrative team to the entire clinical staff. They provide exceptional care and attentive service for both myself and my kids. I wholeheartedly endorse this practice and would encourage anyone to choose them for their healthcare needs.

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SF

Sahar F. Google 2 years ago

Rating

Excellent!

Amazing care at abbey medical centre

The staff at the front desk were incredibly supportive and welcoming, and Dr. Thusidaran demonstrated both warmth and expertise during my visit. I can confidently say that I would enthusiastically suggest Abbey medical centre to others.

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SS

Shaiman S. Google 2 years ago

Rating

Excellent!

Excellent medical care from compassionate doctor

Exemplary service delivered with the utmost professionalism, with particular appreciation extended to Dr. Thusidaran for their outstanding care.

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SH

Sarwat H. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and helpful staff

The medical professionals and entire staff, from physicians to front desk personnel, truly merit recognition for their unwavering commitment to patient care and professional excellence. Whenever I've reached out to schedule an appointment, I've consistently been accommodated. The reception team is exceptionally courteous, with Saima standing out as particularly compassionate and supportive in her interactions with patients.

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AA

Ash A. Google 2 years ago

Rating

Excellent!

Friendly staff and doctors make healthcare a breeze

The front desk team provides outstanding service. Scheduling an appointment is straightforward, with staff members showing great empathy and helpfulness. The physicians are exceptionally courteous, cooperative, and attentive to patients' concerns. My surgical experience was positive, and they facilitated easy appointment coordination with other medical facilities based on my specific health needs. Highly recommended.

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RF

Rebellious F. Google 3 years ago

Rating

Excellent!

Reliable product that stands the test of time

Over two decades have passed, and everything continues to run smoothly.

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AY

Amran Y. Google 3 years ago

Rating

Excellent!

Great service at abbey medical centre

Switched my healthcare provider to Abbey Medical Centre after being unsatisfied with my previous clinic, and I'm thoroughly delighted. The personnel are exceptional, appointments are handled quickly, and the option for face-to-face consultations is fantastic. Completely satisfied with my decision to change.

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DI

Duniya I. Google 3 years ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

I secured a prompt appointment, and the front desk staff demonstrated exceptional courtesy. Dr. Thusidaran Yoganathan displayed genuine compassion, carefully hearing out my concerns. He provided valuable insights about maintaining my health and maintained a welcoming, personable demeanor. I felt entirely at ease and confident in his care. Although these qualities might seem like standard medical practice, the reality is that not all healthcare professionals approach their work with such dedication. It was truly refreshing to encounter a physician who embodies these admirable qualities.

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TK

Tasneem K. Google 3 years ago

Rating

Excellent!

Caring staff making a difference in our community

Dear All, I'd like to express my gratitude to the entire team who consistently strive to keep our community satisfied with your exceptional services. I appreciate the ongoing support you've provided throughout the years, both to the doctors and the entire staff. It's remarkable how much has evolved over time. Xxxx

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KM

Kuhinoor M. Google 3 years ago

Rating

Excellent!

Positive transformation at Abbey Medical Centre

As a patient of Abbey Medical Centre for nearly two decades, I've witnessed a remarkable transformation. While the practice faced challenges in its earlier years, recent times have seen a significant upswing in quality. The entire team, from physicians and nurses to front desk personnel, consistently demonstrates warmth, courtesy, and a willingness to assist. They've cultivated an environment where my family and I feel genuinely valued and at ease. The accessibility of appointments is particularly noteworthy. Whether I require immediate attention or need to schedule around my commitments, the centre has consistently accommodated my needs. This level of flexibility and patient-centric care is truly commendable. Given my positive experiences, I wholeheartedly endorse Abbey Medical Centre to anyone seeking exceptional healthcare. The dedication and continuous improvement demonstrated by the staff are truly praiseworthy. Here's to hoping they maintain their outstanding level of service!

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KY

Katherine Y. Google 3 years ago

Rating

Bad!

Terrible office staff destroy patient healthcare experience

I must echo the sentiments shared by many other reviewers: this practice's reception is extremely inefficient, chaotic, and discourteous, making every interaction—scheduling appointments, obtaining forms, seeking answers—an overwhelmingly stressful ordeal. Having previously managed a healthcare office myself, I am genuinely astonished by the level of unprofessionalism and disarray. I say this with complete sincerity: if alternative healthcare providers are accessible to you, seek them out. The standard of care will undoubtedly be superior. Being a patient at this general practice is an incredibly taxing experience. I have personally ended phone conversations and departed the office in tears due to the communication's sheer frustration. It is unquestionably detrimental to one's mental well-being. Navigating health concerns is inherently stressful and unpredictable, and patients should never have to contend with administrative disorganization or experience delays in receiving essential medical care. I make this statement not only as a human rights advocate but also as a former healthcare professional with firsthand understanding of proper practice management.

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SF

Sadaf F. Google 3 years ago

Rating

Excellent!

Amazing service with caring medical team

The employees are incredibly welcoming and supportive. Moreover, the physicians demonstrate excellent competence. 👍

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TT

T T. Google 3 years ago

Rating

Excellent!

Exceptional healthcare with caring and supportive staff

Exceptional medical professionals who have consistently provided top-notch care without any issues. I want to express my gratitude to the entire staff, particularly the welcoming reception team, who were incredibly supportive and responsive during a challenging situation. A special acknowledgment goes to ABHI, but kudos to the entire team for their outstanding service.

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IC

Iona C. Google 3 years ago

Rating

Excellent!

Friendly staff make shopping a pleasure

Top-notch service without fail The employees consistently demonstrate remarkable courtesy and are always eager to assist.

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VS

Varinder S. Google 3 years ago

Rating

Excellent!

Amazing service from a wonderful staff member

Saima provides exceptional customer support, and I'm thoroughly satisfied with the staff's service. Her demeanor is incredibly courteous and she goes above and beyond to assist customers.

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RK

Raj K. Google 3 years ago

Rating

Excellent!

Fantastic support from saima and aysha

Saima and Aysha provided exceptional customer support, and I'm thoroughly satisfied with their assistance. They were incredibly courteous and went above and beyond to help me.

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Abbey Medical Centre

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Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with notable improvements evident over time. Medical professionals consistently receive praise for clinical expertise, compassion, and attentive care, with several patients highlighting efficient specialist referrals and same-day appointment availability. Reception experience presents a more complex picture: while many patients commend staff courtesy, responsiveness, and helpfulness, others report challenges including lengthy phone waiting times, appointment scheduling difficulties, and inconsistent professionalism. Communication barriers at reception and occasional appointment cancellations have been cited as concerns. The practice environment is generally described as welcoming, and patients appreciate the administrative support provided. Recent feedback suggests positive momentum, with patients noting improved booking processes and reduced waiting times compared to earlier periods. However, access challenges for non-family patients and delayed test result communication remain recurring issues. Overall, the practice demonstrates strong clinical care delivery alongside ongoing operational challenges that affect the booking and reception experience.

Staff professionalism varies noticeably across the team. Several reception staff members are specifically recognised for exceptional service, demonstrating genuine care and going above and beyond to assist patients. Conversely, some patients have experienced discourteous interactions and communication difficulties at the desk, which has occasionally prompted consideration of switching providers. The practice appears to have undertaken improvements in recent months, with patients reporting better accessibility and more straightforward appointment scheduling. Continuity of care and reassurance in clinical consultations are strengths, though administrative consistency remains an area requiring attention.

Appointment

70.55 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

79.18 %
Great

Respect

69.87 %
Great

Seen on time

68.92 %
Great
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