Abbey Medical Centre

Compassionate care from amazing healthcare professionals

Aysha and Saima Their excellence in receiving patients and exceptional skill in communicating with people, providing emotional support.

Terrible service and discriminatory medical practice

The reception team displays appalling attitudes, clearly showing favoritism towards individuals who share their linguistic and cultural background. Their discriminatory approach is blatant and unacceptable. Upon raising my concerns with the manager, I was dismissively told to seek care elsewhere, which further highlighted their unprofessional stance. The doctors consistently demonstrate a complete disregard for appointment scheduling, rendering the concept of booking a specific time utterly meaningless. Throughout my experience with this practice, I've endured wait times that are nothing short of ridiculous - with a minimum delay of 45 minutes being the norm. One can only imagine the extent of delays at their worst moments.

Life-changing procedure with exceptional medical team

Exceptional medical procedure. Thoroughly satisfied with the outcome and care provided.

Supportive staff make medical challenges more bearable

I have been a patient at Abbey medical centre since February 2022. Recently, while dealing with some health challenges, I've consistently received same-day appointments. Although the surgery itself couldn't provide extensive treatment for my specific case and referred me to a specialist, the staff during my specialist treatment have been incredibly supportive. Whenever I needed assistance with past medical records or administrative matters, they were always ready to help. I would like to particularly acknowledge some key individuals who have been exceptional: Dr. Ahmed (who has since left the surgery), Dr. Gupta, and staff members Saima and Shadia. These professionals have been consistently helpful and responsive whenever I required support.

Worst medical centre experience ever frustrating service

I've been stuck on hold for a solid 30 minutes waiting for someone to answer, and when they finally did, they immediately hung up on me. Calling back, I endured another half-hour wait just to reach the reception, only to be met with complete unhelpfulness. They couldn't even provide me with basic information! I noticed that previous reviews months ago recommended better staff training, but it seems absolutely nothing has changed. Are you still just thinking about addressing this? How much longer will this go on? The staff can't even handle the most fundamental tasks, like using a phonetic alphabet correctly. I completed a blood test three weeks ago and still haven't heard anything back. The customer service here is absolutely abysmal - truly, catastrophically bad!

Fantastic medical care for my allergy concerns

I'm incredibly grateful for the exceptional support I received from this medical practice during my recent allergy challenges. From the quick and efficient receptionists to the highly professional consultation, every aspect of my experience was outstanding. Dr. Gupta was particularly compassionate and attentive, promptly arranging a nurse consultation for epipen instruction and ensuring a referral to the allergy clinic. I am truly thankful to Dr. Gupta and the entire practice for their remarkable care and assistance.

Terrible service and unhelpful medical staff

The personnel here are incredibly discourteous, and securing a doctor's appointment seems impossible despite following their advised early morning call protocol. It's truly disheartening, and I'm utterly frustrated with this healthcare practice. I'll definitely be seeking out a new general practitioner without delay.

Unreliable service with constant appointment cancellations

Disorganized front desk staff who consistently reschedule or cancel scheduled visits at the last minute.

Rude staff ruins entire customer experience

Utterly incompetent front desk staff

Terrible service from unhelpful staff

Incompetent front desk staff

Terrible service with rude and unhelpful receptionists

Poor communication skills plague this clinic. The receptionist's inability to comprehend or communicate in English makes it challenging to convey the urgency and details of health concerns, which escalated the problematic situation. I've been attempting to schedule an appointment for weeks. During an early morning call to book slots for myself and my unwell son, the receptionist only confirmed my son's appointment, refusing to schedule two family members simultaneously without fully grasping the complexity of my health issues. Preeti abruptly terminated the call, preventing me from explaining my situation. I emphasized, "I did not call you stupid," yet she failed to understand due to her inadequate communication abilities. The surgery's service is utterly unacceptable because of the receptionists' attitudes. When I called back courteously to clarify my previous comments and provide constructive feedback about improving communication skills, her response was, "I don't need your advice." I clarified that my interaction was purely professional, and I was merely offering feedback, not unsolicited advice. I strongly advise against registering here, as they demonstrate complete indifference to patients' health and well-being. This review is the result of careful consideration of the practice's substandard management. Recommendation: The practice manager must implement comprehensive risk assessment training for receptionists and mandate at least a level 2 English language course to ensure clear communication. The risk assessment training will be most effective if language proficiency is first addressed. Additionally, they should review their policy prohibiting simultaneous family appointment bookings, as this necessitates multiple clinic visits, which is inconvenient and impractical.

Saima provides exceptional and compassionate customer service

To Whom It May Concern I feel compelled to share my experience with Saima, who demonstrated exceptional customer service by addressing my inquiries with remarkable professionalism and care. Her dedication to resolving my concerns was truly commendable. I want to express my sincere gratitude for her outstanding support. To those who are quick to criticize and post negative feedback: remember the golden rule of treating others as you would wish to be treated, and you'll likely witness a positive transformation in your interactions. Individuals who approach situations with kindness and respect will invariably receive the same in return. My heartfelt thanks go out to Saima for her outstanding assistance!

Frustrating experience with unreliable medical scheduling

I scheduled my medical consultation a month in advance, and just last week, they abruptly cancelled my appointment, citing the doctor's vacation. I was forced to reschedule with an alternative physician on the same day but at a different time, having already taken a day off work specifically for this GP appointment. Now, they are claiming that no rescheduling took place.

Outstanding service from amazing medical professionals

Throughout my two-decade journey with Abbey Medical, I've encountered exceptional staff members who truly stand out. Specifically, I want to highlight the remarkable contributions of receptionist Ms. Saima and Dr. Ahmed Iussef MANGAL. Whenever I require help or scheduling, Ms. Saima handles my needs with unparalleled professionalism, elegance, and efficiency. Dr. Ahmed, meanwhile, represents the pinnacle of medical professionalism. He meticulously addresses patient concerns and provides diligent follow-ups that significantly expedite processes which typically move slowly within the NHS framework. Moreover, his consistent performance has never once left me anything less than completely satisfied. Both Ms. Saima and Dr. Ahmed elevate the entire patient experience at Abbey Medical, and their outstanding service deserves far greater recognition and appreciation.

Frustrating wait times at abbey medical center

I've been a patient at Abbey Medical Center's surgical department since 2002, and while I rarely required medical consultations over the years, recently I've been struggling to secure appointments. I did receive a call, which gives me some hope that the medical services I need might become accessible.

Terrible phone service ruins long-standing patient experience

I've been a patient at this medical office for three decades. Previously, their front desk staff was competent and responsive, promptly handling phone calls. Currently, no matter when you dial, you're guaranteed a wait of 45 to 60 minutes before reaching anyone. How is it possible that when you're second in the queue, it still takes three-quarters of an hour to get a response? I'm extremely frustrated and disappointed. The sole justification for my two-star rating is the exceptional quality of the physicians and nursing team. 😡😡😡😡😡😡😡

Shocking medical practice with dangerous patient neglect

Absolutely dreadful service, waiting over an hour just to schedule an appointment, only to find all slots are already occupied by the time you connect. They completely neglect to communicate abnormal blood test findings and demonstrate zero concern for patient well-being. Steer clear at all costs! I've escalated my complaint to NHS ENGLAND due to their consistent and unacceptable medical mismanagement.

Terrible customer service that needs immediate improvement

I've attempted to contact their customer service multiple times today, and each call was abruptly terminated by the receptionist. This isn't an isolated incident; I've been experiencing the same unresponsive treatment for the past month without resolution.

Terrible medical practice with frustrating appointment system

The name is shamahila farooq After reading other reviews and responses, I've noticed your claims. Not everyone has an account under their personal name. It could be registered under a family name! This is absolutely the worst surgical practice around!! To get an appointment, we must call early in the morning at 8 And even if we dial precisely at 8, we somehow end up at positions like number 14 and 21. I'm completely baffled by how we can be so far back in the queue in just a single second. Furthermore, if we actually manage to reach someone, we can only schedule an appointment for one family and solely for a single medical issue. If the same patient requires attention for additional problems, we must go through the entire calling process again the next day.

Terrible service and zero emergency availability

I was advised to schedule an urgent consultation, so I phoned and endured a lengthy hold only to be informed that no available slots exist for the next three weeks. This seems to be their standard practice.