Abbey Medical Centre
Great! (87 reviews)
Great! (87 reviews)
Patient feedback reflects a mixed experience at the practice, with notable improvements evident over time. Medical professionals consistently receive praise for clinical expertise, compassion, and attentive care, with several patients highlighting efficient specialist referrals and same-day appointment availability. Reception experience presents a more complex picture: while many patients commend staff courtesy, responsiveness, and helpfulness, others report challenges including lengthy phone waiting times, appointment scheduling difficulties, and inconsistent professionalism. Communication barriers at reception and occasional appointment cancellations have been cited as concerns. The practice environment is generally described as welcoming, and patients appreciate the administrative support provided. Recent feedback suggests positive momentum, with patients noting improved booking processes and reduced waiting times compared to earlier periods. However, access challenges for non-family patients and delayed test result communication remain recurring issues. Overall, the practice demonstrates strong clinical care delivery alongside ongoing operational challenges that affect the booking and reception experience.
Staff professionalism varies noticeably across the team. Several reception staff members are specifically recognised for exceptional service, demonstrating genuine care and going above and beyond to assist patients. Conversely, some patients have experienced discourteous interactions and communication difficulties at the desk, which has occasionally prompted consideration of switching providers. The practice appears to have undertaken improvements in recent months, with patients reporting better accessibility and more straightforward appointment scheduling. Continuity of care and reassurance in clinical consultations are strengths, though administrative consistency remains an area requiring attention.
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Patient feedback reflects a mixed experience at the practice, with notable improvements evident over time. Medical professionals consistently receive praise for clinical expertise, compassion, and attentive care, with several patients highlighting efficient specialist referrals and same-day appointment availability. Reception experience presents a more complex picture: while many patients commend staff courtesy, responsiveness, and helpfulness, others report challenges including lengthy phone waiting times, appointment scheduling difficulties, and inconsistent professionalism. Communication barriers at reception and occasional appointment cancellations have been cited as concerns. The practice environment is generally described as welcoming, and patients appreciate the administrative support provided. Recent feedback suggests positive momentum, with patients noting improved booking processes and reduced waiting times compared to earlier periods. However, access challenges for non-family patients and delayed test result communication remain recurring issues. Overall, the practice demonstrates strong clinical care delivery alongside ongoing operational challenges that affect the booking and reception experience.
Staff professionalism varies noticeably across the team. Several reception staff members are specifically recognised for exceptional service, demonstrating genuine care and going above and beyond to assist patients. Conversely, some patients have experienced discourteous interactions and communication difficulties at the desk, which has occasionally prompted consideration of switching providers. The practice appears to have undertaken improvements in recent months, with patients reporting better accessibility and more straightforward appointment scheduling. Continuity of care and reassurance in clinical consultations are strengths, though administrative consistency remains an area requiring attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Debbie R.
4 years ago
Bad!
Terrible customer service at medical practice nightmare
The customer service at this medical practice is absolutely atrocious. The reception team displays an unacceptable level of rudeness and complete lack of assistance. My daughter-in-law has been suffering with ongoing pain for days and cannot obtain a medication refill because only a GP can authorize it. Phone attempts are futile - waiting endlessly only results in being told to call back the next day. During a visit with my granddaughter on Tuesday, I stood at the check-in window and was greeted with an eye-rolling receptionist. I witnessed two other frustrated patients leave after being verbally berated. I strongly advise anyone experiencing similar mireatment to file a formal complaint. When I spoke with the practice manager today, they merely rambled without showing any genuine interest in resolving the situation. As a result, I will be escalating this matter to external authorities for review.
Cris S.
4 years ago
Bad!
Terrible service and unprofessional reception staff
The receptionists displayed an extremely discourteous demeanor! Despite my respect for Mr. Hogue, the fact that the GP contacted me to schedule a face-to-face checkup for my 6-year-old, which is standard procedure after they neglected to inform me for 6 weeks that the test was not conducted, does not mitigate the receptionist's poor attitude. However, comprehensive staff training would certainly help address this issue. I must acknowledge that the unnamed individual who called me was remarkably professional, calm, and demonstrated a clear understanding of the problem and its resolution.
Harriet S.
4 years ago
Excellent!
Helpful weight loss journey with doctor gutpa
I am thoroughly satisfied with the weight loss services offered by Doctor Gutpa, which have been instrumental in helping me achieve my health goals.
Fatme K.
4 years ago
Bad!
Skilled doctors hampered by terrible reception staff
The medical professionals here are exceptional, but the front desk staff are incredibly discourteous and unprofessional. During our wait for the doctor, the phone rang incessantly for 15 minutes while the reception team was engrossed in conversation, making it impossible to get through. I strongly suggest they either invest in comprehensive customer service training or completely replace the current reception staff with individuals who possess better interpersonal skills and understand the importance of politeness.
S A.
4 years ago
Excellent!
Exceptional care from preeti and dr gupta
I encountered some initial challenges with my child's prescription, but I'm pleased to share that Preeti successfully addressed the issue and obtained a personalized update from Dr. Gupta. The service provided by Preeti and Dr. Gupta was exceptional.
Door B.
4 years ago
Bad!
Terrible service from rude and unhelpful receptionist
I haven't personally needed this medical practice, but arranging an appointment for someone else has been absolutely appalling. My specific interaction with Saima was terrible, as she displayed an incredibly unprofessional and dismissive attitude in what should be a compassionate healthcare environment. I was attempting to secure replacement medication for someone who experienced an allergic reaction, and Saima's response was to repeatedly redirect me, telling me to call 111, while 111 then instructed me to contact the GP. When I called back, Saima again insisted I contact 111, completely disregarding the urgent medical situation. Honestly, her conduct was so unbelievably unhelpful and rude that I cannot comprehend how she maintains this position. It's painfully obvious that any person with even the most basic understanding can recognize that the positive reviews about Saima are completely fabricated and utterly ridiculous.
Amudhar11 A.
4 years ago
Excellent!
Preeti rocks exceptional customer service at surgery
I've been a patient at this medical practice for nearly a decade, and I want to specifically commend Preeti, their receptionist, who is truly exceptional. She consistently goes above and beyond to assist both myself and my mother with utmost care and dedication. Handling patient phone calls is undoubtedly a challenging job that could easily overwhelm anyone - the constant ringing and demands would typically drive most people to frustration. Yet Preeti manages this role with remarkable grace and professionalism.