Abbey Medical Practice

Terrible healthcare service that failed me completely

Their service has seriously deteriorated. Previously, I had a consistent healthcare provider for managing my mental health and PTSD, seeing them as required. After nearly a year of persistent requests, they finally assigned me a new doctor. The staff's attitude is shockingly indifferent. I've experienced male doctors who dismiss me, treating my concerns as trivial simply because I'm a woman experiencing stress. The reception staff are constantly changing, leading to inconsistent procedures and communication. If you call even slightly after opening, all appointments are mysteriously gone, and they're completely unresponsive - even when someone is in genuine distress, experiencing severe pain, or having suicidal thoughts. They demonstrate zero compassion or concern. My strong advice: avoid this healthcare provider at all costs.

Exceptional medical care that truly puts patients first

This healthcare facility provides immediate scheduling, prioritizes patients with pressing medical needs as they arise, and consistently demonstrates efficiency, compassion, and expertise. We are EXTREMELY fortunate to have such a committed group of professionals dedicated to our well-being.

Great local healthcare with caring professionals

Exceptional support from the staff, consistently going above and beyond. The medical professionals, including doctors and paramedics, are top-notch. Truly delighted with our relocation, as this healthcare facility is outstanding. 🙂

Frustrating wait with no medical help in sight

today, on the 28th of April, we've been anticipating a doctor's call since early morning. it's now 19:14, and still no communication. The wait for medical assistance has been dragging on for endless hours, proving completely unproductive. The clinic seems indifferent to its patients' needs.

Exceptional care from a compassionate medical team

Throughout our nearly dozen years residing in Evesham, my spouse and I have consistently received exceptional care and service from this medical practice. While scheduling appointments has become more challenging, I don't attribute this to any shortcomings of the Practice itself, recognizing it as a reflection of current healthcare dynamics. Today's consultation with Dr Iqbal was truly remarkable. She demonstrated remarkable empathy, approached my deeply personal situation with sensitivity, and successfully helped me feel completely comfortable and supported.

Terrible healthcare with zero patient support

Completely worthless, seek care elsewhere. It's impossible to secure a doctor's consultation throughout the entire year due to the complete absence of pre-bookable in-person appointments. Physiotherapy is unavailable until March, despite my previously scheduled appointment being abruptly canceled by the practice on January 13th, 2025. What options exist for working individuals experiencing chronic pain? Apparently, the solution is to simply endure suffering, as any time taken off work results in appointment cancellations. Exceptionally substandard service, and I sincerely hope this isn't representative of the NHS's overall standard. It's unfortunate that even my rare interactions with this GP practice have been so disappointing.

Unprofessional doctor dismisses patient's serious medical concern

I reached out to Abbey Medical Practice today regarding severe abdominal pain that was seriously concerning me, and the on-call physician, Dr Perkins, was incredibly dismissive. He responded by asking 'what do you want me to do, there's nothing I can do' in a completely unhelpful manner. I was genuinely distressed, barely able to move this morning, yet he became argumentative and loudly proclaimed 'I don't need to see you'. Only after my mother intervened and suggested reporting him did he suddenly change his tone and offer to see me? This was an absolutely terrible encounter that left me feeling vulnerable and upset. Why must patients have to fight and argue just to receive basic medical attention? Medical professionals should be focused on helping people, not making them feel belittled and unimportant.

Unresponsive clinic fails to meet basic patient needs

Regrettably, I cannot endorse this medical procedure, as I have attempted to schedule an appointment through their online platform twice, and both attempts have been met with complete silence. Based on my experience, their service appears to be entirely ineffective and fails to meet even the most basic expectations.

Hope and healing at medical center

I am receiving medical care at this facility

Unresponsive medical practice leaves patient frustrated and waiting

I've dispatched multiple emails to the practice manager without receiving any response. Apparently, the manager was away on holiday again, reportedly until the 24th of June. I sent an email regarding crucial treatment to the deputy, who simply forwarded it to the absent manager - what good does that do? The previous manager would consistently reply within a day, but the current one seems to dodge communications like the plague. Will I ever get a reply? This concerns critical medical treatment, and I've already wasted five months with no progress. It seems everyone is just taking time off.

Disappointingly bland product with zero excitement

Fine.

Perfect healthcare provider with genuine care

Dr. Duckworth consistently provides exceptional care during my regular check-ups, and he truly embodies the perfect healthcare professional. I can't imagine a more ideal practitioner for this position.

Worst medical experience ever avoid at all costs

Abysmal customer experience, plagued by poor communication and apparent indifference from medical staff. This establishment is so incompetent that it should not even be operating.

Exceptional medical care with compassion and expertise

I consistently experience top-notch, respectful service whenever I interact with the surgery, either by phone or in person. The reception and pharmacy personnel are both considerate and supportive, while the doctors I've consulted are invariably well-informed, attentive to my concerns, provide excellent guidance, and effectively help me navigate my healthcare needs. Fortunately, my family and I do not often require medical attention, but when we do, I feel completely confident in the care we receive. My sincere appreciation goes to the Abbey Medical Practice Team - you truly embody professionalism and are delivering exceptional service!

Exceptional healthcare with compassionate and attentive staff

The front desk staff were incredibly welcoming, and the physicians are truly attentive, taking the time to listen carefully to your concerns. I appreciate the exceptional care and support offered at this practice.

Quick virtual care with smooth service

Got a same-day virtual consultation. Despite being a temporary physician, the doctor was well-versed in my medical background and promptly ordered blood tests. A blood draw appointment was scheduled for later that afternoon. Highly streamlined service.

Exceptional care from compassionate medical professionals

A truly exceptional healthcare group. Consistently polite, skilled, and compassionate.

Compassionate care and understanding at its best

The medical professionals here are truly dedicated and compassionate. The nursing team goes above and beyond to create a warm, welcoming environment. The wait times are perfectly reasonable when you consider that each patient requires individualized attention and unpredictable levels of care. I have absolutely no criticism, as I recognize the challenging nature of providing personalized medical treatment. My sincere appreciation goes out to the entire staff.

Terrible customer service ruins everything

Can't get through to a single person no matter how hard I try! Absolutely frustrated with their terrible customer service and complete lack of communication.

Worst medical experience ever at this clinic

If you're seeking an experience more unwelcoming than a stay at a notorious dysfunctional hotel, look no further. They appear to go to great lengths to erect as many obstacles as possible to avoid interacting with their CUSTOMERS. The reception staff must realize that treating CUSTOMERS with basic courtesy and respect will be reciprocated. Every aspect of this establishment screams: we'd rather be anywhere else. From the front desk personnel to the medical professionals, the disinterest is palpable. This practice was once a beacon of excellence. What tragic transformation has turned it into such a dismal operation?