Abbey Medical Practice

Great staff

I would like to thank the nurse who treated my foot after my motorcycle accident.she was caring,professional and make me feel comfortable during treatment .i really appreciate the help and sopport i receive from michelle kenney.

Great Receptionist

Just a shout out for Sarah, on Reception and Ellie (Office Manager). A thank you to Sarah for sorting out a mistake on a letter I needed for a trip to America. There was a small error and I popped in. I have spoken to Sarah before to arrange my letter. So kind, efficient and cheerful, nothing too much trouble. She immediately said she would contact the Office and see if the mistake could be corrected. Unable to get hold of Ellie she assued me this would be sorted and I could collect tomorrow. Then Ellie appeared, there was no trouble and both said, take a seat, within a few minutes a correct letter was printed. Just wanted to say Many Thanks. Your help was appreciated.

Incompetent doctor delays my urgent medical care

Frustrated that my physician mishandled the MRI referral for my problematic knee, which was supposed to be urgent. Due to the doctor's error in not completing the paperwork correctly, I'm now facing a delay of at least six weeks. I'm eager to address this issue and get the medical attention I need.

Exceptional healthcare that truly listens and helps

Booking an appointment was incredibly straightforward, and the physician was genuinely supportive. In just this single consultation, they delved deeper and proposed more effective treatment approaches than all the doctors I had previously encountered at my former medical practice. I am absolutely thrilled with today's visit!!!!!

Efficient service with minimal communication hassle

Experts are top-notch. Their services are so streamlined that you rarely need to pick up the phone - almost never, in fact.

Exceptional healthcare with compassionate and attentive staff

Just made the switch to this medical center from my previous clinic, and I'm thoroughly impressed! The welcome team was incredibly warm and welcoming, and the physician was exceptional - truly taking the time to listen attentively and provide compassionate care. This is exactly how healthcare should be delivered. Grateful for such a wonderful experience!

Rude doctor dismisses child during critical medical appointment

I was summoned to a follow-up consultation for my daughter, only to endure a 25-minute wait without any recognition. When I voiced my frustration about the delay, the doctor abruptly refused to see my 7-year-old and instructed us to leave while standing in the corridor. This marked the third consecutive late appointment we've experienced recently. I explained that I needed to return to work due to the prolonged wait, but the doctor became irritated and chose to abandon my child's medical needs. Dr. R Srivastava demonstrated utterly unprofessional and discriminatory conduct. He blatantly disregarded my child's safety, squandered our time, and potentially jeopardized her ongoing medical condition. His behavior is a stain on the medical profession and the NHS, epitomizing the disparities in healthcare for certain groups. Now I comprehend the numerous negative reviews about this practice. Never have I encountered a healthcare professional behave so appallingly. It's evident that his motivation for practicing medicine has nothing to do with patient care, and he appears indifferent to the potential health risks he creates.

Frustrating healthcare experience leaves patient completely disappointed

Fantastic! Another appointment cancellation - how delightful, and certainly not a novel occurrence. Because, clearly, navigating health challenges isn't sufficiently overwhelming already. Let's sprinkle in some lost income for good measure. But hey, the NHS continues to collect their slice of my earnings, doesn't it? I might as well consult Google next time, since they'll only become attentive when the situation becomes critical!

Great customer support for my needs

Excellent customer support from start to finish

Exceptional doctor who truly cares about patients

Dr. Elías Perez Martín deserves my sincerest gratitude for the exceptional medical treatment I experienced at this facility. He is undoubtedly among the most brilliant and perceptive physicians I've ever encountered. From our initial consultation, Dr. Perez Martín demonstrated remarkable attentiveness, asking precisely the right questions and articulating complex information with remarkable clarity and consideration. His profound medical expertise, paired with authentic empathy and a serene, comforting demeanor, transformed my entire healthcare experience. It's extraordinarily uncommon to find a professional who combines such intellectual acuity and meticulous precision with the ability to create an environment of complete comfort and trust. I departed the clinic feeling empowered, thoroughly educated, and supremely well-cared for. My heartfelt appreciation goes to this remarkable doctor—his patients are truly fortunate to benefit from his remarkable skills and commitment!

Fantastic gp surgery with caring and attentive doctors

Absolutely endorsed. The staff here are incredibly supportive and comprehensive. Each doctor attentively listens and assists with medical concerns. Dr Martin, in particular, has been exceptionally supportive, maintaining an optimistic approach while my partner and I navigate our health challenges. We both switched from a less responsive medical practice and are truly grateful for this one. Sincere appreciation.

Terrible service and unhelpful medical practice

I used to dislike this medical practice, but now with their new system, it's even worse. Why can't I simply phone and secure a same-day appointment? Instead, they force me to hang up and use this ridiculous digital platform, scheduling me for the end of the month despite me explicitly stating "difficulty breathing". You're honestly better off managing symptoms at home because by the time you actually see a physician, you'll likely have recovered anyway. As ineffective as ever. And don't get me started on their pharmacy - my payment card consistently gets declined there. This place is completely useless. I'm definitely searching for another general practitioner. What a total waste of my time and petrol coming here.

Amazing medical service with quick online help

I've been with Redwell Medical and transitioned to Abbey around two years ago. Every interaction, whether in-person or via phone, is handled promptly. The staff are exceptional and incredibly supportive. Today, using Anima, I had a seamless consultation with a doctor, receiving responses every couple of minutes and obtaining my necessary prescription within just half an hour. My only critique is the current patient call system during face-to-face appointments. In the waiting room, doctors tend to verbally announce the next patient, but the large space with its corridor makes it challenging to hear clearly. I have good hearing, yet I find it difficult, so I can only imagine how challenging this must be for older patients. Installing a speaker system or digital display would significantly improve this aspect of the patient experience.

Terrible service from once-great medical practice

Thomas was previously considered a top-tier physician, but everything changed with the Anima system. Scheduling an urgent consultation now means waiting weeks, and when you request an in-person meeting, they respond with a phone call instead. Their scheduling process is frustratingly opaque - they only release available appointments after the booking system has shut down, forcing patients to wait an additional day to resolve their needs. The practice has completely lost its sense of empathy and patient care. If I could rate lower than zero stars, I absolutely would.

Heartless receptionist fails vulnerable elderly patient

My elderly grandmother arrived at the medical practice following a fall, sporting a bloodied, bruised nose, a gashed hand, and a severely swollen lip. Upon requesting assistance or seeking to be seen, she was abruptly directed to "go to Corby urgent care centre". When she clarified, "So you're telling me to drive to Corby?" the senior receptionist coldly retorted, "I didn't say YOU need to drive there, I said YOU need to go there". This woman is clearly unsuited to her role, displaying an appallingly unprofessional attitude. Even without medical training, I understand that basic compassion dictates offering first aid to a patient with blood streaming down their face and hands. Regardless of job title - doctor or receptionist - there's an fundamental duty of care, which this woman spectacularly failed to demonstrate. Her treatment of my grandmother was shameful, heartless, and completely unacceptable. We absolutely intend to escalate this matter and ensure such callous behavior is addressed.

Terrible healthcare with zero patient compassion

I am utterly frustrated with the subpar service and complete absence of support from this medical practice. Physicians are constantly glued to their computer screens and adamantly refuse to schedule in-person consultations anymore. They are actively redirecting patients to paid treatment options instead of providing alternative free services. The GP practice has left me feeling completely disillusioned; the profound lack of human compassion and genuine assistance makes you feel totally abandoned and unable to rely on your healthcare provider for help. There is a clear culture of avoiding responsibility, with no staff member willing to genuinely support patients. I would gladly give less than one star if possible and will definitely be filing a formal complaint to ensure this practice and their problematic procedures are thoroughly investigated.

Terrible service and long wait at clinic

I was left waiting for 53 minutes beyond my scheduled appointment time. The GP explained that complex cases were being handled, which I can comprehend. Nevertheless, since my results were entirely routine, this consultation could have been managed through a brief communication like a letter or phone call, freeing up valuable time for patients with more pressing needs. The single star rating stems directly from the subpar reception staff performance. After being 20 minutes overdue, I approached a male receptionist who displayed complete indifference to my prolonged wait. Not only was there no expression of regret for the delay, but the complete lack of acknowledgment was particularly frustrating.

Terrible surgery with zero compassion and respect

I am profoundly disappointed with this medical practice. Two significant problems have emerged during my short time here: Firstly, one of the general practitioners displayed a shocking lack of comprehension regarding Binge Eating Disorder and mental health, coupled with an overwhelming sense of judgement. When I submitted a complaint, the complaints officer was abrupt during our phone conversation, failed to address all my raised concerns, and subsequently disregarded my polite follow-up email. This was certainly not an encouraging beginning. The second issue involves the discovery that sensitive and deeply personal historical information from my past was casually accessible in my medical file, originating from a pre-screening therapy session years ago where I was asked intrusive questions. I had assumed this information would remain confidential - as therapy typically is - and was never informed that a GP could freely access these details. When I requested the removal of just this specific section, they flatly refused, arguing it was 'factually accurate' and 'potentially relevant' to future mental health assessments. I am utterly astounded. This historical information bears no genuine connection to my medical history, and I alone should have control over its existence. Their argument about potential future mental health implications could theoretically apply to anything. If they truly cared about my mental well-being, they would consider the immediate psychological damage they are causing, rather than speculating about hypothetical future impacts of something that occurred 15 years ago. I should have the right to bury and forget this information, but they have now stripped me of that agency. Knowing this sensitive content is now accessible to anyone reviewing my file means I cannot truly forget. The complete absence of common sense and, more critically, empathy in handling this situation is utterly devastating.

Anima gp system fails patients miserably

Since Anima's implementation, securing a GP appointment or receiving proper triage has become increasingly challenging. Remarkably, I've experienced a 100% rate of incorrect triage, which is astoundingly concerning given the supposed improvements. The situation is further complicated by receptionists who adamantly refuse to schedule appointments via phone, regardless of the circumstances. Even when patients are unable to navigate the Anima system due to poor health, they are denied direct appointment booking. This approach is a potential health catastrophe in the making. The current management strategy is discouraging patients from seeking medical attention for complex issues due to the overwhelming complexity of the automated booking system. When a patient requires medical care, bureaucratic obstacles, convoluted regulations, and overly complicated systems should not impede their access to essential healthcare.

Exceptional service from a compassionate receptionist

I want to emphasize the exceptional qualities of your receptionist Sarah, who demonstrated remarkable professionalism, compassion, and warmth. Sarah truly exceeded expectations and showed incredible sensitivity while assisting someone in a vulnerable position. Speaking with her was an incredibly positive and delightful experience.