Abbey Medical Practice

Terrible gp surgery with poor medical care

As a long-standing patient of this GP surgery, I am deeply disheartened to report that my experience over the past two years has been exceptionally poor, to the point where I felt compelled to change practices. Struggling with severe atopic dermatitis, I was forced to visit A&E twice and seek private medical care because the surgery appeared unable or unwilling to provide adequate treatment for my condition. Initially seeking help in early 2023, I was prescribed steroid creams and told to return if problems persisted. Despite repeatedly explaining that these treatments were ineffective, only temporarily suppressing symptoms, I attended six appointments before being referred to a dermatologist. During these consultations, I was initially told allergy tests were unavailable. It wasn't until my fifth appointment, prompted by eye swelling, that an allergy test was finally conducted, revealing an allergy to dog dander. Although the surgery understands the distinction between allergies and atopic dermatitis, obtaining the test was an unnecessarily challenging process, with GPs seeming reluctant to proceed. After multiple cancellations and a prolonged waiting period, I was referred to a dermatologist who ultimately provided incorrect treatment—a fact only discovered through private care and A&E consultations. Driven by the debilitating nature of my condition, which severely impacted my professional and personal life, I sought private medical intervention. The private dermatologist recommended a referral to a severe eczema clinic. Surprisingly, the surgery responded with a letter claiming insufficient resources to write the referral, yet somehow found the capacity to compose a detailed rejection of the recommended treatment. Paradoxically, when I followed up, a referral to Guys Hospital was promptly produced. I feel utterly failed by a system that, with the exception of two compassionate healthcare professionals, demonstrated a complete lack of meaningful support for my serious medical condition.

Anima system fails again with patient frustration

*Continuation of my mounting frustration with this medical practice and their new system.* I attempted to submit a request on Monday but was informed they had reached their operational capacity, so I waited until Tuesday. Given my ongoing health challenges, I submitted a blood test request Tuesday morning and was advised of an in-person appointment for Thursday. Upon arrival at the surgery, after struggling to find parking, I was told the appointment was actually a call back. The receptionist verified my confirmation and acknowledged the discrepancy was unusual. Overwhelmed with emotion, I found the receptionist trying to be helpful, suggesting I could alternatively visit Corby Urgent Care. During the subsequent call back, the doctor was compassionate and understanding. Nonetheless, I essentially repeated the information from my original request, and he indicated he would prefer an in-person consultation before ordering blood tests. Seriously?! It's becoming utterly ridiculous. This convoluted, inefficient system is clearly delaying necessary medical intervention. I overheard a receptionist at the Earls Barton clinic discussing the rationale behind using this new approach. Apparently, receptionists were not performing triage effectively. While I comprehend the underlying issue, wouldn't training staff be more productive than implementing a system that's exacerbating existing problems?

Frustrating delay in medical documentation service

I'm approaching the two-week mark waiting for a medical certificate, which previously would have been processed instantly. The service quality seems to be rapidly deteriorating.

Frustrating healthcare system fails patients repeatedly

Ever since healthcare shifted to digital platforms, securing a doctor's appointment has become an exercise in frustration. The system seems overwhelmed and ineffective, creating endless delays and making patient access incredibly challenging. Ironically, when I do successfully schedule a visit, the waiting room appears almost empty, revealing the stark disconnect between perceived demand and actual service delivery.

Terrible hospital service with confusing reception process

I would rate my experience as 5 for being extremely unsatisfactory. We were not informed about the necessary check-in protocol upon arrival. During my husband's previous hospital visit last month, the ground-floor receptionist mentioned that their floor was separate from the Abbey services located on the first floor. Trusting this information, we proceeded directly to the first-floor reception area for my 11:05 appointment. Upon arrival, we found the first-floor reception desk completely unstaffed. We waited patiently, expecting someone to acknowledge or call us for the appointment. After a considerable wait, we descended to the ground-floor reception seeking guidance. The staff member there responded with an abrupt and discourteous manner, criticizing us for not immediately notifying them of our presence. Their unprofessional and dismissive attitude was deeply frustrating and left us feeling disrespected. I strongly urge the hospital to improve their communication and streamline their check-in procedures, ensuring patients are provided clear instructions and treated with basic courtesy and understanding. Thanks Afiya

Frustrating healthcare experience with unnecessary travel

Terrible establishment. I phoned to report a small wound, roughly the size of a coin, requiring basic medical attention. My local general practitioner is dispatching me on a 13-mile journey with two children to get treatment, despite the nearby emergency room being overwhelmed. I'm increasingly concerned about the lack of proper medical examination from my GP, which raises serious health concerns for me.

Terrible healthcare service with endless frustrating delays

My encounter was extremely frustrating. My son developed a severe skin issue, and after they collected a sample, they promised to provide results within a week. However, it's now been almost three weeks, and despite visiting the GP multiple times, the report is still not visible in their system. The doctor shows absolutely no accountability for the patient's care. While the reception staff are pleasant, the physician demonstrates a complete lack of responsibility. Additionally, their appointment booking process is incredibly cumbersome - the online system requires answering numerous intrusive questions, making scheduling an appointment an exhausting and time-consuming ordeal.

Dangerous mistake nearly cost my sister her life

The pharmacy staff demonstrate a shocking lack of professionalism. They mistakenly dispensed an incorrect prescription for my sister, even after we explicitly pointed out the medication dosage error. When confronted, they dismissively claimed they couldn't help and promised to "call back" - a commitment they've completely ignored for nearly a week. We've been forced to continuously follow up about resolving the medication issue, but absolutely no progress has been made. The consequences have been severe: my sister was hospitalized, and the attending physician confirmed her symptoms directly resulted from the dramatic medication dosage reduction - she normally receives 80mg, but was inexplicably given only 20mg.

Fantastic medical practice with supportive staff

Throughout my various clinical rotations, this practice has consistently stood out as exceptional. The administrative staff have been incredibly supportive, skillfully managing placement schedules, readily addressing individual needs, and demonstrating remarkable organizational efficiency. All the physicians have been tremendously supportive, ensuring that I've been provided with valuable learning experiences and always given the opportunity to participate in direct patient consultations.

Terrible experience with unprofessional healthcare service

Terrible patient service, incredibly discourteous personnel. I strongly advise against spending any time at this medical practice - they're completely unprofessional and not worth your effort.

Mixed healthcare journey with caring complaints staff

I'm giving this two stars due to a problematic interaction with my doctor, but the complaints department representative was exceptional. I encountered difficulties with my general practitioner, but a dedicated staff member in the complaints department went above and beyond to resolve my concerns. She proactively ensured that my ADHD paperwork was prepared and waiting at reception (which my GP had neglected to do) and corrected my referral to an appropriate assessment center (after my GP had initially sent me to an incorrect facility). I want to sincerely commend her for significantly improving my experience and supporting my healthcare journey. Professionals like her clearly approach their work with genuine compassion and make a meaningful difference in people's lives. Her kindness and commitment are truly remarkable, and I am deeply grateful for her help :)

Incredible nurse sarah makes medical practice shine

I've been a patient at Abbey medical practice for more than a year, and I can confidently say it's the most exceptional healthcare provider I've ever encountered! There's absolutely nothing negative I can point out about this practice! However, my primary motivation for writing this glowing 5-star review is to specifically recognize and commend the nurse practitioner Sarah Bailey for her outstanding care. She is truly an invaluable member of the medical team. Sarah is incredibly warm, approachable, and maintains the highest standards of professionalism. I'm genuinely grateful that she has been so attentive and supportive in addressing my medical needs. A heartfelt thank you, Sarah!

Dangerous healthcare that destroys mental health patients

These healthcare providers push mental health patients towards self-harm without any concern for the devastating impact on their will to live. They blatantly demonstrate prejudice and discrimination. This isn't a medical procedure; it's an absolute mockery. Moreover, they completely disregard assessments and professional recommendations from specialized physicians, leaving patients to endure relentless chronic pain.

Friendly service and quick wait times

Quick service and friendly employees make this place a pleasant experience. The staff is always welcoming, and I've never experienced any significant delays.

Fantastic support from gp every single time

GP consistently delivers exceptional assistance whenever challenges arise. Their response time is impressively swift, and they invariably offer precisely the support I require. I'm genuinely grateful for their dependable and efficient service.

Amazing healthcare team with genuine patient care

I'm puzzled by the critical comments and poor ratings surrounding this medical practice. Throughout my experience, I've only encountered praise-worthy aspects... starting with the courteous front desk staff who reliably schedule appointments and follow through on their commitments... to the doctors, who genuinely pay attention to your concerns with compassion and understanding. They thoroughly explore potential treatment paths, presenting various alternatives that empower you to make well-informed choices. Their approach is incredibly considerate and thorough when addressing both my psychological and physiological well-being. It's abundantly clear that this entire team is deeply dedicated to their professional responsibilities and that dedication is unmistakable. Heartfelt gratitude to each and every one of you for your exceptional support!

Excellent care meets frustrating new appointment system

I've been a patient at this medical practice for over a decade, and trust me, I've required substantial care due to my hearing impairment, type 1 diabetes, and total hip replacement. The medical professionals and support staff absolutely deserve top marks - they're truly exceptional. However, their recent switch to the Anima appointment system is perplexing and frustrating. This new system drops their rating significantly. There are times when you genuinely want a direct, in-person consultation with a physical examination, but this process is now excessively complicated. The online system is lengthy and requires submitting a request and then waiting for a response. I'm particularly concerned about how challenging this would be for elderly patients - I can't envision my 90-year-old parents navigating such a complex digital process at all.

Compassionate nurse who truly listened and cared

I'm compelled to share my appreciation for nurse practitioner Gaynor. The past few weeks have been incredibly challenging, and I was experiencing significant health issues that I initially attributed to stress. During my appointment, Gaynor demonstrated exceptional care by thoroughly reviewing my medical history and attentively hearing my worries. What truly impressed me was her follow-up – she personally called me three days later to discuss my test results. Her compassionate approach made me feel validated and heard, even when I was uncertain about my own condition. Gaynor is an incredibly skilled healthcare professional, and I'm genuinely grateful for her dedication and expertise.

Frustrating healthcare system ruins patient experience

Abby Medical Practice at Irthlingborough Road has implemented the Anima Healthcare system, and frankly, it's a disaster. This so-called technological advancement has made scheduling a doctor's appointment incredibly complicated. The staff seems completely disengaged, with nobody willing to provide personal assistance. Is this really what we're heading towards? The customer service has become impersonal and frustrating.

Terrible customer service with unhelpful staff

Attempting to contact their office is incredibly frustrating, and the front desk staff demonstrate an astonishing level of ineptitude when handling a straightforward task of sharing an email address for critical patient communication.