Abbey Medical Practice

Compassionate care that helped me through my journey

**UPDATED REVIEW** I have absolutely no complaints about this medical practice. I've been a patient for many years and have consistently received tremendous support, even during my teenage years when health anxiety was overwhelming due to an undiagnosed condition. The staff always treated me with compassion and respect, guiding me to the most appropriate clinician. This support ultimately led to a diagnosis that has completely alleviated my anxiety, providing clarity about my long-standing symptoms. The nurses and GPs are exceptional. I want to give special recognition to the admin and reception team - contrary to some negative reviews, they are incredibly helpful. As someone who works at a GP surgery, I understand how challenging appointments can be, but they always manage to accommodate me with telephone consultations. While appointments may sometimes be limited, it's crucial to recognize the immense pressure the NHS is under. These teams are human and doing their best, so they deserve kindness and understanding. 5/5 stars without hesitation. ***UPDATE*** Dr Elias Perez Martin was outstanding today. He apologized for a slight delay in calling, which wasn't an issue, and thoroughly examined my symptoms while arranging further investigations. The new Anima system has been incredibly user-friendly and convenient, especially for someone like me who struggles to make phone calls during work. I've been fortunate to receive same-day responses, making me skeptical of negative reviews. The system provides an alternative communication method without excluding those without internet access. My only disappointment is having fewer opportunities to speak with the wonderful admin staff! Keep up the fantastic work.

Seamless medical care with exceptional patient support

Exceptional medical procedure with a seamless booking experience through the innovative Anima platform. The front desk team was incredibly courteous and supportive, delivering top-notch care from start to finish.

Great customer experience every single time

Consistently top-notch performance across every area of the business

Terrible healthcare service fails patient's basic needs

Absolutely appalling behavior! A relative sought basic blood work due to feeling unwell and observing some health concerns. With a background of genetic medical conditions, and having made zero demands of the medical practice for nearly a decade... Their reaction is to shut down his straightforward request for routine tests and deny them outright! These tests are incredibly inexpensive! Such an incredibly callous and disrespectful approach. They should be thoroughly embarrassed by their actions!

Terrible service and technology let me down

Frankly, they need to improve support for both the app and phone, proving ineffective this time. Relying on technology has its limits, and when it fails, calling emergency services seems the only option. It might be time to find a different healthcare provider.

Terrible healthcare experience with zero patient care

Complete CHAOS of a medical facility. They go to extraordinary lengths to discourage patients from securing any type of appointment. The online registration form is an exhausting 30-minute ordeal, and you'll be left waiting a week for any response. STEER CLEAR of this establishment and seek out a practice that actually functions professionally.

Frustrating experience with unhelpful medical service

Unprofessional employees and an extremely challenging process to schedule a consultation

Exceptional service from mel saves the day

I'd like to express my gratitude to Mel for successfully addressing my issue. Your assistance is truly valued.

Terrible healthcare service that fails elderly patients

An utterly disastrous medical experience. Attempting to secure appointments for my aging family members has been nothing short of a complete farce. Consistently blocked from scheduling, experiencing hung-up calls from reception, suffering unexpected appointment cancellations, and encountering staff with terrible attitudes and zero empathy. The process of obtaining appointments has dragged on for months, with zero meaningful care or communication provided to my elderly relatives. When I've tried to voice my serious concerns about this abysmal service, I've been dismissed and told to simply submit a written complaint, with no option for direct dialogue or digital communication channels. Staff members robotically regurgitate standard responses without genuinely listening or addressing the issues. The complete absence of human compassion is glaringly obvious across both clinical and administrative staff. This service is not just subpar—it's profoundly frustrating and completely unacceptable.

Amazing healthcare with caring and compassionate staff

The team here is incredibly supportive and consistently goes above and beyond to assist patients. They're not only welcoming but also highly professional and quick. I'm truly delighted to be receiving care at this medical practice 😃

Perfect healthcare experience with caring professionals

As a newcomer to the area, this was my inaugural visit to the clinic. I genuinely have zero complaints about their service. The reception staff were incredibly welcoming and supportive. My telephone consultation with the doctor was perfectly organized, with a precise time slot that eliminated any uncertainty about missed calls. The entire experience was remarkably streamlined, with the staff demonstrating both professionalism and warmth. It was genuinely refreshing, especially considering my heightened anxiety around medical consultations since the pandemic began. They absolutely deserve a five-star rating - truly excellent work! 😊

Terrible service and complete medical negligence

This medical center lacks patient consideration. Attempting to schedule an appointment leads to being directed to come in person, and upon arrival, they neglect to address your concerns, instead offering a distant follow-up date nearly three weeks out. Meanwhile, you're left suffering, unable to work due to persistent pain. I absolutely cannot endorse their services.

Fantastic medical care at abbey practice

I recently registered with the Abbey medical practice after moving to the neighborhood. I must say, my experience has been fantastic so far. I successfully secured an appointment without much difficulty. The wait time was minimal, and the medical staff provided exceptional care and guidance. I am completely satisfied and have absolutely no criticisms to share.

Worst medical experience of my entire life

These medical professionals are an absolute embarrassment, and I cannot express how deeply frustrated I am with their incompetence.

Incredible medical team saves patient from miserable sickness

I cannot sing this medical practice's praises enough! The reception staff are wonderfully welcoming, and the doctors and nurses are incredibly compassionate and skilled! This winter, my immune-suppressing medications and MS have made me particularly vulnerable to illness, but the practice nurse consistently delivers outstanding personalized care. Recently, I experienced the most severe sinus infection of my life. Due to my compromised immune system, my initial symptoms were merely swelling and a mild fever. The nurse thoughtfully prescribed pain relief that wouldn't conflict with my MS medication and potent antibiotics. Initially, my condition dramatically worsened - I was completely incapacitated and essentially confined to bed. Eating, moving, or even turning were nearly impossible, even with strong pain medication. However, after 24 hours, the antibiotics worked their magic, and I was reduced to feeling like I simply had a common cold. I felt compelled to express how profoundly you've impacted my health and to convey my deepest appreciation. Thank you from the bottom of my heart!

Amazing medical care that exceeded my expectations

Abbey medical has completely exceeded my expectations. Their care is absolutely top-notch. I should have made this switch to their practice much earlier!

Terrible service and unhelpful medical staff

The quality of this practice has deteriorated significantly since my childhood. The front desk personnel act like hostile gatekeepers, eager to end phone conversations without adequately addressing patient concerns. I'm perplexed by your "good" CQC rating, as it seems undeserved. In my opinion, substantial improvements are urgently needed.

Frustrating care with slow and inefficient service

The employees appear friendly, yet addressing intricate medical requirements proves challenging for them. Prescription refills are supposed to be processed within 48 hours, but instead, they languish in the system, with medication orders taking up to five days before being sent to the pharmacy. The handling of referrals is notably inefficient and unsatisfactory.

Smooth booking process for medical procedures

The scheduling process for this surgery is more streamlined and convenient compared to alternative medical procedures I've experienced.

Exceptional healthcare with compassionate and attentive staff

The medical staff here are exceptional. The front desk team consistently demonstrates warmth and professionalism (I've been a patient since their Gold Street location, and have always had positive interactions with the reception staff), and while they do ask comprehensive screening questions, it's clearly to ensure you're directed to the most appropriate healthcare provider. If any questions feel too personal, you can simply state your preference for privacy. There's one physician I personally avoid due to his past treatment of my mother following her stroke, but every other doctor and nurse in the practice is truly outstanding - they embody compassion, attentiveness, and thoroughness in their approach to patient care.