Abbey Medical Practice

Terrible service for elderly patient's medical needs

Utterly appalling experience attempting to schedule a consultation to demonstrate sling application for my elderly mother post-surgery. The staff provided zero assistance. The receptionist's sole suggestion was to visit urgent care in Corby. Are they serious? We don't have transportation - would they cover taxi expenses? If this were their own mother, would they simply accept such a dismissive response???

Exceptional healthcare with caring and efficient staff

Abbey medical practice is exceptional. Every staff member, including receptionists, nurses, physicians, and pharmacists, has demonstrated professionalism and remarkable responsiveness when addressing medical concerns. I enthusiastically endorse this practice. Moreover, their messaging and callback systems are truly outstanding and highly effective.

Disappointed with customer service experience

I apologize for my previous communication; I was feeling frustrated with one of your employees at the time.

Welcoming medical practice with friendly and efficient staff

When I relocated from London to Wellingborough, I was genuinely anxious about switching my GP, knowing how challenging this process can typically be. I'm delighted to report that the receptionists I've interacted with have been exceptionally courteous, professional, and genuinely welcoming. After reading other reviews, I realize I might have overlooked some less favorable comments about a potentially difficult staff member. Such an individual could potentially undermine the excellent work of her colleagues and the practice's overall reputation. During my pregnancy, the doctors and reception staff were remarkably efficient in addressing my needs. Since delivering my twins and visiting the practice multiple times, the service and support have remained consistently excellent. The downstairs front desk receptionists are particularly delightful and consistently polite. The doctors have also been impressive, even proactively following up on my babies' prescriptions. I'm truly impressed with this practice, though I can't help feeling a slight apprehension that something might eventually go wrong. It almost seems too good to be true. Thank you Andreea

Worst medical experience ever with rude staff

In May 2023, I encountered two elderly women at the clinic, one appearing to be a trainee, who were absolutely determined to prevent me from seeing a doctor. Their demeanor was extremely harsh and devoid of any compassion. They seemed to relish their pseudo-authoritative role, acting as if they were above medical professionals. Their intimidating glares were so intense that I felt completely silenced and powerless. I'm seriously considering finding a different medical facility due to this unpleasant experience.

Terrible customer service from arrogant medical receptionist

The reception team displays an arrogant and disrespectful attitude, with staff members acting as if they possess medical expertise far beyond their actual role. Specifically, Mellisa needs to recognize her position as a receptionist and stop treating patients with such disdain. She should focus on actually listening to people's concerns instead of speaking down to them with an unwarranted sense of superiority.

Quick and painless blood test experience

The lab work went smoothly and was completed quickly without any hassle. I appreciate the efficient service.

Responsive care despite initial medical uncertainty

I consulted a physician on December 28th, and despite initial confusion and apprehensions about the healthcare provider, the doctor and medical team promptly facilitated the necessary diagnostic procedures to investigate my condition. While the underlying cause remains unresolved, I now feel reassured that certain potential issues have been systematically ruled out, and I am grateful for their quick and thorough approach to addressing my medical concerns.

Great service at this medical office

Welcoming front desk staff, delightful physicians, minimal wait times throughout my visit.

Mixed service with a helpful resolution

The initial staff member I interacted with was discourteous and confrontational, but thankfully, the next representative I spoke with was extremely supportive, compassionate, and attentive.

Lifesavers at the pharmacy saved my day

Once more, I'm thoroughly impressed by the outstanding support from Margaret and her prescribing colleagues, who have come to my aid brilliantly. Sincere gratitude to the entire team for their exceptional assistance.

Efficient and friendly medical practice staff

I appreciate the entire team at this medical office. They consistently provide timely appointments and ensure a quick scheduling process without lengthy phone wait times. My gratitude goes out to them.

Terrible healthcare that puts patients lives at risk

UPDATE: If you have the flu, you can see a physician immediately. However, with cancer, the waiting period stretches to months! This facility is essentially transforming into a morgue. Following the merger, the place has completely deteriorated. This morning, I discovered it's nearly hit rock bottom. I'm practically at a loss for words after my interaction with an incredibly discourteous staff member earlier today. The catalog of problems is extensive. The reviews speak volumes, most likely. It's disheartening that doctor Khan must be implicated in all of this. I genuinely feel sympathy for you, doctor.

Efficient and convenient medical care for everyone

Exceptional customer care with minimal wait times! The ability to connect via phone is a fantastic feature that I truly appreciate.

Horrible hospital service leaves patient completely frustrated

Dr Rajat Sricastava completely stunned us today… we went to the hospital with my young child and were essentially dismissed because 111 supposedly hadn't supplied complete details. We endured a two-hour wait and were ultimately told to leave due to my growing frustration over their lack of information to treat my son.. absolutely outrageous!!! This behavior is totally unacceptable and I will be filing a formal complaint with the CQC for their unprofessional operational methods. How can such treatment be considered appropriate? Moreover, the staff repeatedly requested information I had already provided multiple times. How can this be considered a professional healthcare service? Having relocated from London, I've experienced the most appalling treatment imaginable. It's abundantly clear that he believes he has complete authority at the hospital and desperately needs to be reprimanded by his supervisors.

Frustrating merger leads to poor patient communication

I've been a patient at this medical practice since before their merger, and previously, everything ran smoothly. However, since the merger, I've encountered significant difficulties scheduling appointments. My attempts to book three separate appointments have been consistently frustrated by unresponsive communication - calls go unanswered, messages are not returned, or there are extensive delays in getting back to me. At this point, I'm seriously contemplating switching to an alternative healthcare provider.

Excellent service with clear communication and expertise

Appears competent, skilled, and comprehensive.

Terrible cell phone signal drives me crazy

Terrible signal strength !!!

Exceptional healthcare with compassionate and attentive professionals

This medical facility is absolutely outstanding, with incredibly welcoming personnel from the front desk to the clinical team. The practice nurses and nurse practitioners are simply exceptional, like earthbound angels. The physicians are meticulous and highly competent, consistently confirming details by carefully repeating patients' statements to ensure complete understanding. I wholeheartedly endorse this practice for anyone seeking medical care.

Exceptional nursing care that truly made a difference

Exceptional medical care, outstanding nursing staff, consistently prioritized my well-being, and truly embodied the highest standard of compassionate healthcare. I couldn't have wished for a more dedicated and supportive team.