Abbey Road Surgery

Awful receptionists attitude towards patience

The receptionists are really rude, dismissive of patients. The practice manager is no better. He's rude to patients, refuses to see patients or keeps you waiting for hours before he comes down to attend to an issue that you have that the poor standard receptionists have already dismissed. This is really very concerning as he shows no leadership therefore it is not surprising that the reception staff in the practice behave exactly the same. It is a real shame because the doctors in the practice are really nice and helpful . I note that one lady has reported this practice in the icb who commissioned this practice . this sort of care is not sustainable the whole admin team should be overhauled I am not sure any amount of training can improve this situation. There are numerous reviews similar to mine I'm surprised no action has been taken to improve the care given to customers to date

Exceptional care from start to finish

The medical staff, from the physicians to the nurses and front desk personnel, have been exceptionally kind and attentive during our visits. Their professionalism and warmth truly made a positive difference for both my daughter and me.

Unprofessional doctor mishandled my medical consultation

I'm utterly stunned and profoundly distressed by my interaction with Dr. Ali (or Aly). She mistakenly contacted me, believing I was another patient, and upon realizing her error, the conversation became abrupt, impersonal, and dismissive. Even more alarming — she then recorded the call in my medical records as a "dysfunctional consultation," which is both unjust and fundamentally incorrect. How can a general practitioner misidentify a patient, provide no meaningful consultation, and subsequently document the encounter as though I were the source of the problem? This appears not just careless, but potentially harmful. I now have an inaccurate and unwarranted note permanently attached to my medical history — entirely through no fault of my own. This wasn't merely an administrative mistake. It represented a complete failure of accountability, professionalism, and basic human respect. I felt condemned, not listened to. Marginalized, not supported. I rightfully expect — and absolutely deserve — far superior treatment from a healthcare professional. The practice already struggles with extensive wait times, ineffective communication, and a chronically disorganized approach. However, this specific encounter left me feeling utterly disrespected and mischaracterized. Substantial changes are imperative — because this transcends mere inconvenience; it's fundamentally about maintaining trust and preserving patient dignity.

Terrible customer service from unprofessional male receptionist

The male front desk staff today desperately requires training in professional client interaction. His demeanor was hostile, condescending, and aggressive. He is completely unsuitable for handling individuals in potentially sensitive situations. Everyone waiting in line exchanged bewildered glances. I'm astounded that his colleagues seemed to find his behavior acceptable.

Negligent healthcare left me without critical medication

I am utterly frustrated and let down by the complete lack of professionalism. I'm writing this review because I've been without my essential antidepressant medication for five consecutive days, with zero communication about a required GP medication review, despite submitting my prescription request well in advance. A receptionist assured me the medication would be processed within 48 hours. However, abruptly stopping antidepressants can be medically dangerous, and I've experienced significant negative consequences. I've submitted a formal complaint, but there's been no acknowledgment or response, despite their claim of providing prompt and effective complaint resolution. Where is the promised communication and support they claim to offer?!

Parking nightmare at this frustrating location

Limited parking availability is a significant issue here. Securing a spot for an appointment becomes challenging, especially since street parking is restricted by yellow line markings.

Terrible service and communication at this clinic

This medical practice is absolutely terrible. I endured a wait exceeding an hour for my scheduled appointment, and to make matters worse, I was assigned to the incorrect physician. The reception staff's poor communication skills—they seemingly cannot comprehend basic English—led to this complete booking error. The entire facility is incompetent, with staff members who are utterly ineffective. I strongly advise anyone to avoid this clinic at all costs; it is completely useless.

Efficient service and friendly staff made my day

I contacted the clinic to schedule an appointment for the next day, and the front desk staff were incredibly accommodating. They ensured the doctor would reach out to me in the morning, which happened as promised. The physician promptly arranged a lunchtime consultation with the nurse, demonstrating remarkable efficiency. The waiting area was immaculate and well-maintained. My appointment was with Iris, who was filling in for the regular surgical nurse. She was exceptionally warm and supportive throughout my visit. In summary, I was thoroughly satisfied with the entire experience.

Disheartening experience with unhelpful healthcare service

Abysmal customer service, with front desk personnel displaying shocking discourtesy. There's a complete absence of patient-focused care, with staff consistently deflecting blame onto patients for their own shortcomings. It's incredibly exasperating that this is the national healthcare system we financially support, where patients endure hour-long wait times without any explanation or apology. These experiences inevitably manifest in negative reviews and complaints, highlighting a profound lack of professional values - truly disappointing.

Frustrating wait times and unfair patient scheduling

I'm thoroughly frustrated with their appointment management system. They set a specific time, like 11:00 AM, and demand punctuality from patients, but then proceed to make you wait for an extended period of two hours while seemingly prioritizing other patients to see the same physician before you.

Avoid this doctor at all medical costs

Just as others have mentioned, securing a consultation is a nightmare. It's frustrating. Most of the medical staff are pleasant, with the exception of one female physician. I believe her name is Dr. Ali or Ally - she's incredibly discourteous. After several years, I was compelled to schedule a visit with her for my child, and her communication was shockingly inappropriate and aggressive. She seemed prepared to attack me over the appointment slot her own receptionist had arranged. She's absolutely dreadful; I strongly advise against seeing her.

Exceptional service and care at the medical clinic

I'm extremely satisfied with the service I received, both from the front desk staff and my physician. The entire process was seamless and prompt. The reception team was friendly and welcoming, and I was particularly impressed that the doctor personally followed up to check on my well-being. Much appreciation.

Disappointing medical center with few bright spots

The administrative procedures and customer service here are abysmal, with staff displaying a shocking lack of empathy and professionalism, save for a rare few. Only two physicians and the nursing team stand out as bright spots in an otherwise dismal environment. The overall management casts such a negative pall over the entire facility that most patients view it with dread and anxiety. Receiving a follow-up call from a doctor who aggressively berates patients, cuts them off mid-sentence, and refuses to listen or allow any explanation is not just unpleasant—it's a deeply degrading encounter that actively drives patients away and makes them want to avoid this practice entirely.

Worst healthcare experience ever terrible service

The quality of service here continues to deteriorate daily! I've been desperately trying to schedule a doctor's appointment while battling an illness for an entire month! Staff repeatedly claim doctors won't handle my case and redirect me to the pharmacy, where unqualified personnel can't even prescribe antibiotics or address my complex medical needs involving allergies and asthma. After extensive pleading, I finally secured an appointment next week, during which time I was forced to visit the hospital. Today, they shockingly called to cancel my appointment, and then the pharmacist contacted me again! Have they completely lost their minds? I'm still unwell after a hospital visit and urgently need to consult an actual DOCTOR, not a pharmacist! I'm utterly speechless about the recent incompetence and lack of care. This situation is absolutely unbelievable!

Unprofessional staff ruins patient experience at clinic

A specific employee consistently demonstrates an appalling lack of compassion and professionalism, treating patients with disrespect that negatively affects their emotional state. It is evident that this medical practice urgently requires comprehensive staff training, with special attention needed for this individual who is undermining patient care through their inappropriate conduct.

Terrible service and incompetent medical staff

Absolute nightmare of a medical practice! Their entire staff is completely incompetent, especially the front desk personnel who seem clueless about basic procedures. I'm astounded they were ever hired, as they appear to lack even the most fundamental knowledge.

Disappointing service with minimal effort

It is what it is.

Worst receptionist ever unprofessional and disrespectful

Terrible customer service, particularly from the blonde receptionist who displays an appalling attitude. She comes across as extremely discourteous, haughty, and dismissive, showing zero empathy or willingness to listen. Her demeanor is completely inappropriate for a front-facing role, as she remains confrontational and hostile regardless of how politely or reasonably you approach her. She is absolutely unsuited for a position that requires interpersonal skills and customer interaction.

Lifesaving referral saved me from serious health crisis

I reached out to the medical practice regarding a concerning health issue that led to an immediate hospital referral. Due to this prompt referral and the exceptional medical attention I experienced, it appears the potential cancer has been detected and addressed early. I am immensely grateful for the outstanding care and support I have received throughout this challenging process.

Exceptional care and compassion at my medical clinic

During my quarterly B12 shot visits, I always see Nurse Donna, who demonstrates remarkable skill and gentleness. Her technique is so precise that the intramuscular injection is virtually painless. The medical professionals, particularly Dr. Dabbagh, have consistently impressed me with their attentiveness. He carefully reviews the reception notes prior to appointments, ensuring all necessary referrals and blood work are arranged, which allows him to dedicate more time to understanding and addressing patient concerns. Furthermore, the reception staff have been consistently outstanding—each interaction has been characterized by exceptional helpfulness and courtesy.