Acklam Medical Centre

Finally got a proper diagnosis after thorough examination

I have had an outstanding experience with my GP yet again. Their knowledge and expertise is exceptional and uncommon to encounter. After multiple visits to A&E with significant pain in my lower abdomen and side, I was able to get an appointment for an evaluation. They really went above and beyond, even sacrificing their break time for me. They performed a comprehensive physical examination and identified that I was experiencing constipation. The buildup in my digestive system was creating pressure that was radiating as pain in other areas. After being prescribed appropriate medication, within a week my pain levels dropped dramatically. I still have some ongoing symptoms, but had I received this assessment earlier, I could have avoided numerous distressing A&E visits that affected my family. No other healthcare professional had examined my abdomen thoroughly due to my previous medical history, which had led to assumptions about my condition. By taking a patient-focused approach rather than relying solely on my medical records, my GP has put me on the path to recovery. No surgery, no hospital admission – thank you so much for your care and dedication. We need more healthcare professionals like you out there.

Thorough examination and clear explanation provided

Had a face to face appointment this morning. The clinician was very welcoming and carried out a thorough examination, then explained in detail what was found and the next steps. A very pleasant experience.

Phone call handled with patience and care

Outstanding care as always from the medical centre. I would like to mention and say a big thank you to the staff member who took time and showed patience during our telephone conversation and also a big thank you to the clinician who conducted my annual health review. Both staff members demonstrated great medical knowledge and also outstanding patient care in their manner and approach to patients. The medical centre must be so proud and pleased to have people of their calibre and expertise working on the team - they do an outstanding job.

Felt properly listened to and understood

The consultation was very good, with sufficient time devoted to understanding my concerns, and the clinician demonstrated both expertise and a welcoming manner.

Thorough care and attentive listening

Outstanding medical practice. Exceptionally comprehensive in their approach.

Felt genuinely listened to during appointment

I recently attended an appointment at the surgery for a health concern and was fortunate to be seen by a clinician who demonstrated genuine interest in my care. I appreciated their engaged approach and collaborative attitude towards addressing my issue. I'm very grateful for the attentive service I received.

Flu vaccine appointment with no waiting time

Attended for a vaccination appointment and was seen by a healthcare professional immediately upon arrival with no delay. Much appreciated.

Punctual appointment with respectful care

I attended an appointment regarding swollen ankles which started on time and was managed very professionally. The clinician was informative and treated me with respect and kindness.

Felt respected and all questions answered

Every question I had was addressed thoroughly and I was treated with complete courtesy throughout my appointment. I have no complaints whatsoever about my experience.

Pleasant reception and helpful staff attitude

A thoroughly enjoyable visit.

Bloods taken quickly and professionally

Excellent appointment. Blood tests were carried out effectively and efficiently within a reasonable timeframe. The healthcare professional demonstrated a friendly and professional manner throughout.

Friendly staff helped me with technical support

I have been very satisfied with the care and guidance I have received from everyone at the practice since registering there last year. The reception team, nursing staff, and clinicians have all been approachable, welcoming, and straightforward to communicate with. I am particularly grateful to the reception manager who assisted me in uploading images to a secure link for my appointment when I was having difficulty managing this myself.

Felt genuinely listened to during my appointment

Had my respiratory health review today and was treated with respect and kindness throughout. I wasn't rushed during the appointment and felt genuinely listened to regarding everything I wanted to discuss. While dealing with health matters isn't usually expected to be pleasant, I can honestly say that my review today was a pleasant experience with the clinician who conducted it. Thank you to all of the staff at the practice, you're much appreciated. While public gestures of appreciation may fade over time, our respect and gratitude should be shown as thanks for your work always. Thank you all.

Felt heard and supported during appointment

I had an appointment with a clinician who was very helpful and gave me the confidence to discuss my concerns. They were very supportive and ready to listen. A lovely experience, thank you so much 🥰

Well organized reception team made booking easy

The team demonstrated excellent organization and provided helpful support throughout my visit.

Quick and well-organised flu vaccination appointment

I recently visited for my seasonal flu vaccination and found the appointment to be exceptionally well-organised and efficient. I was very pleased with the standard of service provided, and I appreciate the care taken.

Quick booking and efficient queue management

I received my flu vaccination at this practice. The booking process was straightforward and efficient, and the waiting time was reasonable. There were a few patients who arrived ahead of their scheduled times, which did add to the queue length temporarily. I would be happy to return for future appointments.

Friendly nurse made the appointment feel unhurried

Attended for a flu vaccination appointment. Was seen promptly by the healthcare professional who was welcoming and explained the procedure clearly. The experience felt unhurried and comfortable throughout.

Quick appointment with minimal waiting time

Efficient service with a smooth experience, highly satisfactory.

Caring staff made everything straightforward

The practice demonstrated genuine compassion and made the experience straightforward and comfortable. We felt well supported throughout our visit.