Adderley Green Surgery
Bad! (64 reviews)
Bad! (64 reviews)
Feedback across the file reveals a predominantly negative patient experience, with significant challenges in appointment access and reception interactions. Patients consistently report difficulty reaching the practice by phone, with busy signals and long waiting times to secure appointments, sometimes stretching weeks into the future. Reception staff conduct varies considerably, with some patients describing unhelpful and discourteous interactions, whilst others praise welcoming and professional service. Communication breakdowns are evident, including missed appointment notifications and unaddressed location changes that left patients confused.
Where patients successfully accessed clinical care, nursing staff and some doctors received praise for attentiveness, thorough explanations, and responsive care. However, concerns emerge regarding medication management, with reports of prescription delays, errors, and inconsistent follow-up. Some patients describe feeling rushed during consultations or dismissed when raising health concerns, whilst others highlight positive experiences with specific clinicians who demonstrated genuine listening and professional care.
The practice shows inconsistency in service quality across different areas. Positive feedback emphasises supportive staff and accessible care, yet negative experiences centre on systemic issues with booking processes, phone accessibility, and administrative efficiency. Environmental concerns and gaps in continuity of care are also noted. This mixed feedback suggests variable experiences depending on which staff members patients interact with and which services they access.
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Feedback across the file reveals a predominantly negative patient experience, with significant challenges in appointment access and reception interactions. Patients consistently report difficulty reaching the practice by phone, with busy signals and long waiting times to secure appointments, sometimes stretching weeks into the future. Reception staff conduct varies considerably, with some patients describing unhelpful and discourteous interactions, whilst others praise welcoming and professional service. Communication breakdowns are evident, including missed appointment notifications and unaddressed location changes that left patients confused.
Where patients successfully accessed clinical care, nursing staff and some doctors received praise for attentiveness, thorough explanations, and responsive care. However, concerns emerge regarding medication management, with reports of prescription delays, errors, and inconsistent follow-up. Some patients describe feeling rushed during consultations or dismissed when raising health concerns, whilst others highlight positive experiences with specific clinicians who demonstrated genuine listening and professional care.
The practice shows inconsistency in service quality across different areas. Positive feedback emphasises supportive staff and accessible care, yet negative experiences centre on systemic issues with booking processes, phone accessibility, and administrative efficiency. Environmental concerns and gaps in continuity of care are also noted. This mixed feedback suggests variable experiences depending on which staff members patients interact with and which services they access.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Gwen T.
8 years ago
Bad!
Terrible service and unhelpful medical staff nightmare
If I could assign zero rating, I absolutely would. I've been a patient at this practice for over two decades. Yesterday, I called the usual phone number to schedule an appointment at 9:10, only to be told the sole available slot was with a nurse practitioner at 6pm. When I arrived for my appointment, the office was closed! This morning, I was informed by an incredibly unhelpful receptionist that I should have gone to Draycot Road - since when? April, apparently. I've received no communication about this location change, and since I'm not a frequent visitor to my GP, this came as a complete surprise. I was then told no appointments were available today and was instructed to call back tomorrow. However, I'm working a night shift tonight, so that's impossible. The entire experience has been incredibly exasperating, especially given that I'm clearly unwell and in need of medical attention !!!!!!
Nicky T.
8 years ago
Bad!
Terrible service destroying lives with medical negligence
This deserves absolute zero rating. The terrible medical care my parents are experiencing due to your completely inept administration and constant prescription errors is utterly appalling and deeply distressing.
Amber T.
8 years ago
Bad!
Worst medical experience ever nightmare from hell
Let me sum up your experience with this surgery: 1. Calling the reception Prepare for a delightful game of phone tag. Your call will be greeted with endless busy signals and automated apologies before ultimately being disconnected. 2. Sitting in the waiting room Get ready for an impromptu, unfiltered medical podcast featuring the intimate health details of complete strangers, all free of charge. 3. Actually seeing a doctor in the two hours they have available for clinic Witness a medical professional's impressive ability to defer responsibility. They'll spend precious consultation time Googling basic medications and enthusiastically referring you to every conceivable specialist. 4. Booking an appointment Marvel at their scheduling wizardry: appointments available either in the distant future or paradoxically in the past, with a bonus feature of a perpetually malfunctioning booking system. 5. Ordering a repeat Experience the joy of bureaucratic gymnastics. First, their computer system becomes mysteriously incompetent, then you'll be redirected to an archaic in-person paper-based process. 6. Trying to solve a problem with a repeat, or any of the above points Enjoy a masterclass in procrastination. Your inquiry will be met with a promise of follow-up, only to discover months later that the entire practice has been sold, rendering your previous efforts completely futile.
Ace A.
9 years ago
Bad!
Frustrating customer service and unresponsive support
Never got through to the phone line despite trying for 4 hours, only encountering a busy signal for an additional hour. When I finally reached the doctor, the service was excellent. Now, however, their communication seems completely broken and they might as well shut down operations.