Addington Medical Centre

Felt relaxed and well looked after here

The staff member was excellent. I was treated with warmth and a friendly demeanor. They demonstrated strong organisational skills and maintained a professional approach throughout. They created a comfortable atmosphere during my visit and provided helpful guidance following my appointment. They clearly possess expertise in their role and are a valuable member of the practice team.

Reception staff made me feel welcome

Excellent practice, I'm very pleased I chose to register here after relocating to the area approximately eighteen months ago. The reception team and clinical staff are consistently helpful, patient and considerate.

Prompt and friendly appointment booking

Quick. Welcoming. Well-organised

Reception handled my lateness with real compassion

I was running significantly behind schedule for an injection appointment this afternoon. The reception team received my calls explaining my delay, and rather than dismissing my situation, they demonstrated genuine compassion and understanding. Despite the clinician's schedule being completely full, the reception staff made considerable efforts to check whether I could still be accommodated, even given how late I would be. Thanks to their assistance, the clinician managed to fit me in after my lengthy journey. I cannot praise enough the thoughtfulness shown by both members of the reception team. I have been a patient with the practice for 40 years, and this experience reinforces my confidence in the staff. Additionally, the clinician provided exemplary guidance and demonstrated genuine concern for my health. Sincerely appreciated.

Inflexible appointment scheduling left me frustrated

I had an appointment scheduled with a clinician for a travel-related vaccination that needed to be administered within a specific timeframe to be effective. The surgery cancelled the appointment by text message and phone call, which I understood and accepted. When I requested an alternative appointment, I was initially told that the earliest available slot would be several weeks away. After making multiple follow-up calls, I was eventually offered an appointment just five days later, which unfortunately clashed with planned travel and was not feasible for me to attend. The surgery indicated they could not accommodate an earlier appointment on any of the weekdays I required, and suggested I pursue the vaccination privately instead. I find it frustrating that after contributing significantly through National Insurance payments, I was directed towards private care simply because the practice could not offer flexible scheduling. The overall approach felt dismissive and inflexible. I am very disappointed with how this situation was handled and intend to raise my concerns formally. I hope other patients will receive more considerate treatment in similar circumstances.

Friendly nurse made blood test straightforward

Had blood tests carried out and found the healthcare professional to be courteous and approachable throughout the appointment.

Friendly staff who actually listen to you

I've consistently had positive experiences at this practice. The team members are friendly and efficient, and I particularly appreciated the welcoming approach of one staff member. The clinicians are considerate and make an effort to listen carefully to patients. I'm grateful for the care provided by this surgery.

Friendly and attentive during blood test visit

Came in to get my bloods done, was seen by a member of staff who was absolutely fantastic, friendly and very attentive.

Staff were professional and helpful throughout

Extremely pleased with the service received and found the team to be highly professional throughout.

Reception staff made the process straightforward

Had a really excellent experience with the receptionist this morning. They made the process straightforward and were very helpful throughout.

Staff took time to listen to my concerns

When I discuss this medical centre with those close to me, I find myself becoming quite emotional about how pleased I am to have chosen this practice. It is regrettably widespread for patients to feel unheard by healthcare professionals, yet every clinician I have consulted at this surgery has demonstrated considerable courtesy and compassion, making genuine efforts to address and support my concerns. They have made a point of taking time to hear what I have to say, which has been particularly valuable given my natural anxiety about medical appointments. The reception team have also been exceptional. I genuinely have nothing but positive things to say about this medical centre. I am very grateful for the dedication shown by everyone here.

Caring staff who listen and help well

The medical team at this practice demonstrates genuine care and attentiveness towards their patients' wellbeing. The staff consistently provide helpful assistance and maintain a positive, friendly demeanor throughout their interactions.

Quick response made all the difference

I really appreciate the assistance provided and the prompt attention to my request.

Felt unheard and dismissed at appointment

Lacking in helpfulness and engagement.

Reception staff were rude and unhelpful

I have been attempting to arrange blood work related to my medication management, and I have found the experience with the practice and the specialist to be very disappointing. During a phone call, I had a negative interaction with a member of the reception team. The overall standard of care has not met my expectations, and I would suggest considering other options if possible.

Repetitive forms waste time at every visit

Having to complete consultation forms on each visit is time-consuming and feels like an unnecessary inconvenience when trying to access medical care.

Reception staff went the extra mile

Excellent experience at the reception desk. The staff were incredibly helpful and welcoming, going out of their way to assist me with a technical issue I was having. They showed genuine patience and willingness to help without any hesitation. Very grateful for their support.

Quick to resolve issues and genuinely helpful

Recently joined this practice and have been very impressed with how efficiently matters are handled and the supportive approach taken to sorting out any concerns. Really pleased with the standard of care I've been experiencing!!

Staff were helpful and attentive

The team here proved to be quite supportive and accommodating.

Welcoming staff made me feel heard

This is an excellent GP practice in the area. The clinical team demonstrates genuine care and support. The staff members are welcoming, helpful and friendly.