Addington Medical Centre

Staff went above and beyond during difficult time

The team demonstrated genuine compassion and attentiveness during a challenging period, consistently making extra efforts to provide assistance and encouragement to both me and my loved ones.

Reception insisted on online form despite my concerns

Dear ALL I called to request an urgent appointment and was informed by reception staff that I would need to complete a form. I explained that I'm unable to do this as I'm not comfortable with computers, but the receptionist indicated that I would need to learn how to use them otherwise I wouldn't be able to book an appointment. I found this response deeply disappointing, as it seems to exclude people who aren't confident with technology from accessing appointments. Kind regards

Long wait times for specialist referrals

The wait time for a specialist appointment was approximately three to six months, during which I was managing ongoing symptoms affecting my sinuses and facial area with significant discomfort. This extended delay felt frustrating given the severity of my symptoms.

Quick response and genuinely friendly staff

I have been a patient at this practice for approximately a year and have been very satisfied with my experience. The team responds promptly to enquiries and demonstrates a welcoming approach. I have attended several appointments and found the clinician to be supportive and empathetic, creating a positive atmosphere during consultations. I am grateful for the care received.

Thorough care from someone who listens

Excellent care and thoroughness. Having worked in the healthcare sector for many years, I have experienced different approaches. Many thanks indeed.

Staff helped with tech issues and prescriptions

The team has been incredibly supportive, recently assisting me with both technical difficulties and pressing medication needs. I am genuinely appreciative of both their friendly demeanor and the practical assistance they provided.

Professional service with same-day urgent appointments available

I have been a patient at this medical centre for over two years and have found nothing to complain about. The care I receive is consistently professional, and whenever a health concern arises, I am able to access urgent appointments the same day. I was initially hesitant about registering due to negative reviews online, but my actual experience has been very positive and the clinical team has proven to be excellent.

Reception team went the extra mile

This is an excellent GP surgery in the local area. All the clinical staff provide good care, and I particularly appreciated the attentive approach to consultations, with thorough listening and professional manner. The reception team are welcoming and helpful, and I was especially grateful for the extra assistance provided with my appointment arrangements. I would highly recommend this practice.

Some improvement in the service overall

There appears to be some positive change compared to the previous assessment.

Surgery cancelled appointment without notification

My husband attended an appointment at the surgery and was informed it had been cancelled, however he had not been notified of this beforehand. This was disappointing.

Prescription reissue kept my procedure on track

Thank you for going above and beyond! The prompt reissue of my prescription enabled my scheduled procedure to proceed as planned. Thank you so much!!

Friendly staff made blood test straightforward

I had bloods taken today and it was a refreshing experience dealing with someone who was friendly and professional. You are a credit to the practice!

Staff didn't take concerns seriously enough

The service here was extremely disappointing. I felt that my concerns were not taken seriously, and I found the staff to be quite rude. I had concerns about the clinical advice provided, as a specialist later recommended a different approach to medication management than what had been initially suggested. I would rate this experience very poorly if I could.

Receptionists and staff treated me with genuine care

I have been registered at this surgery for over a decade and consistently received outstanding care throughout my time here. The entire team, from administrative staff through to clinical professionals, has consistently addressed my healthcare needs with both efficiency and compassion. I find it disheartening when people criticise the NHS, as I believe this practice represents excellent healthcare provision. I am genuinely grateful to all the staff members for their dedication and support over the years—you have all been wonderful.

Delayed blood test results put partner at serious risk

Extremely poor experience on every visit. The clinical team does not appear to take patient concerns seriously when presenting with health issues, which raises concerns about their level of experience and competence. My partner has been managing an ongoing health condition since early 2024, which has deteriorated significantly, resulting in multiple emergency ambulance callouts and urgent care visits. My partner was identified as having a serious bacterial infection, yet this was not communicated to us—we only discovered this through consultation with a specialist elsewhere. When blood test results were received this year, the practice called to schedule a discussion appointment more than a week later. Given our significant concerns about the findings, we felt this timeframe was inappropriate and decided to seek a second opinion immediately. The alternative healthcare provider reviewed the results straight away and advised urgent hospital admission due to dangerously elevated inflammation markers. My partner is now receiving inpatient care and may require surgical intervention. Had we followed the original practice's suggested timeline, the outcome could potentially have been far more serious. I do not feel confident in the clinical judgment provided at this practice, as the response has been neither timely nor thorough, which is particularly problematic when diagnostic procedures and specialist referrals are needed.

Felt genuinely listened to and thoroughly checked

I cannot express enough appreciation for the care and professionalism demonstrated by the clinical staff I have seen. During a recent appointment, I felt reassured by the thorough approach taken, including comprehensive examination, careful consideration of my symptoms, and appropriate referral. I have also been seen by another clinician previously who provided similarly thorough care. Unfortunately, I have had a different experience with another member of staff, who has seemed dismissive of concerns, even when matters appeared significant. The clinicians who provided thorough care have been invaluable to my experience at this practice.

Reception staff took time to help

I have spoken with the reception staff on two occasions, and I must say they are a real credit to the surgery. So polite, helpful, takes time to resolve issues. Thank you!

Easy to reach and quick results

Excellent experience becoming a patient at the practice and the results came back promptly as well. The process was straightforward and convenient. Much appreciated!

Easy to book and never kept waiting

Excellent service with high-quality care provided. Waiting times were minimal. Appointments were straightforward to obtain.

Efficient appointment booking and quick service

I appreciate the prompt and organised approach taken during my visit.