Addington Medical Centre
Great! (87 reviews)
Great! (87 reviews)
Feedback on this practice reflects a mixed experience across appointment access, reception interactions, and clinical care. Patients consistently praise the clinical team for thorough examinations, genuine listening, and compassionate approaches, with many describing appointments as unhurried and reassuring. Reception staff receive similarly positive feedback when they are helpful and welcoming, with several patients noting their willingness to go above and beyond.
However, significant concerns emerge around appointment availability and booking processes. Multiple patients report difficulty accessing same-day or timely appointments, with some experiencing waits of several weeks or longer. Telephone access presents a recurring challenge, with complaints about disconnected calls, extended hold times, and unhelpful responses when patients cannot use online systems.
Some patients describe rushed consultations and feel their concerns were not fully addressed within allocated time slots. The online booking system is criticised as cumbersome and time-consuming. Reception experiences are inconsistent, with some patients finding staff unwelcoming, dismissive, or lacking in compassion, particularly when managing high workloads. A small number of patients raised concerns about clinical decision-making and timeliness of responses to test results. Despite these challenges, many long-term patients express strong confidence in the practice, suggesting service quality may vary depending on individual circumstances and which staff members are encountered.
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Feedback on this practice reflects a mixed experience across appointment access, reception interactions, and clinical care. Patients consistently praise the clinical team for thorough examinations, genuine listening, and compassionate approaches, with many describing appointments as unhurried and reassuring. Reception staff receive similarly positive feedback when they are helpful and welcoming, with several patients noting their willingness to go above and beyond.
However, significant concerns emerge around appointment availability and booking processes. Multiple patients report difficulty accessing same-day or timely appointments, with some experiencing waits of several weeks or longer. Telephone access presents a recurring challenge, with complaints about disconnected calls, extended hold times, and unhelpful responses when patients cannot use online systems.
Some patients describe rushed consultations and feel their concerns were not fully addressed within allocated time slots. The online booking system is criticised as cumbersome and time-consuming. Reception experiences are inconsistent, with some patients finding staff unwelcoming, dismissive, or lacking in compassion, particularly when managing high workloads. A small number of patients raised concerns about clinical decision-making and timeliness of responses to test results. Despite these challenges, many long-term patients express strong confidence in the practice, suggesting service quality may vary depending on individual circumstances and which staff members are encountered.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Amel L.
3 years ago
Excellent!
Helpful receptionist made the phone call easy
I called today and the reception staff member who answered was wonderful in handling the call with composure and assisting us with our query. Excellent service. I would also like to thank all the clinical staff and support team who make genuine efforts to help and provide care. I have been a patient at this practice for over a decade.
Creative C.
3 years ago
Bad!
Receptionists hung up and denied the call
I would rate this practice much lower if possible. The service has been extremely disappointing. The reception staff have come across as unwelcoming and disengaged, with calls being disconnected and inconsistencies when attempting to follow up. The clinical staff always seem to have limited availability, and when consultations do occur, they tend to be rushed, leaving little opportunity to fully discuss health concerns. This has been a frustrating experience overall.
Natalie N.
3 years ago
Excellent!
Friendly staff who genuinely listened to me
Excellent facility. The team members are genuinely welcoming and supportive, demonstrating a clear commitment to patient wellbeing. I am very appreciative of the assistance provided.
Zlatka D.
3 years ago
Great!
Receptionist to doctors, all genuinely helpful
Wonderful practice that represents a significant improvement compared to our previous one. Every member of staff, from those at reception through to the clinical team, consistently demonstrates politeness and professionalism. Whenever I've required an appointment for myself or family members, one has always been readily available. Please continue with the excellent service you provide.
Mayka K.
3 years ago
Bad!
Online form blocked emergency same-day appointment
What a disappointment! When you need an urgent appointment for your child and call first thing in the morning, you're directed to complete an online consultation form only to be told there are no same-day slots available. This practice has certainly declined in quality.
Amy A.
3 years ago
Bad!
Phone lines constantly dropping calls
The practice is difficult to reach by telephone, and calls are often disconnected without explanation.
Jennie B.
3 years ago
Excellent!
Kind and attentive care when I needed it
I attended an urgent appointment today regarding a respiratory condition. The clinician was exceptionally kind, professional and took time to genuinely hear my concerns. This is a wonderful practice❤️