All Saints Medical Centre

Receptionist team made booking quick and easy

I have had a positive experience since joining this practice. Recently, I submitted a query through the online consultation system and received a prompt response with an appointment offered shortly after. I would like to commend the reception team for their excellent service—they are consistently courteous and welcoming. The surgery itself is always maintained to a high standard and appears well-organised. The clinical staff demonstrate a professional approach to their work.

Referral wasn't completed properly

Unable to process a referral accurately. Consulted with two clinicians, one of whom did not follow through on what they indicated they would do, and the other interrupted me while I was responding to their question about my child. Disappointing experience with the healthcare service provided. Have since switched to a different practice. Would not suggest to others.

Reception helpful, but doctor was dismissive

Reception staff were helpful and efficient. Unfortunately, my consultation was disappointing. The clinician made little effort to understand my situation and frequently interrupted me during the appointment. I found their manner to be dismissive and somewhat confrontational when I attempted to explain the full context of my visit. I would suggest considering a different clinician for future appointments or exploring alternative practices.

Dismissive attitude didn't spot water retention issue

I recently received feedback from a healthcare professional suggesting I increase my physical activity and adjust my lifestyle. This comment affected my confidence, particularly since I already maintain an active routine and balanced diet. I subsequently sought a second opinion from an alternative practitioner, who identified that my symptoms were related to fluid retention rather than weight. Following this alternative approach, my swelling has improved considerably and I feel less uncomfortable overall.

Quick response to urgent health concern

Have been a patient at this practice for a considerable time. Recently required an appointment regarding a matter of concern. Was promptly contacted and scheduled for a consultation in a timely manner. The team appears to be managing a heavy workload but are performing well in my view. Much appreciated.

Appointment changes and no phone access available

The service was disappointing. Obtaining a telephone appointment proved difficult. When requesting an appointment through the online system, there was a significant delay of two days before one was offered. Subsequently, the practice called to inform me that the clinician was unavailable due to an emergency visit, requiring me to reschedule for a later date. Attempts to arrange a telephone consultation instead were unsuccessful. Overall, I was not satisfied with the experience.

Long wait times and poor communication

This surgery requires urgent review and investigation.

Reception staff made me feel genuinely cared for

The practice is satisfactory. I feel that the staff demonstrate care towards me. All of the clinicians are excellent. I would highly recommend this practice.

Quick responses to online consultation forms

I am a relatively new patient at this practice, having registered within the past year. I have been very satisfied with the standard of care I have received. My usual method of communication is through the online consultation system, and I consistently receive responses well within the expected timeframe, with one instance where I was contacted just a few hours after submitting my request. The healthcare professionals I have consulted with have all been pleasant and approachable.

Quick to act once you get through

Edit July 2024: The service has continued to develop positively and I have increased my rating from 4 to 5 stars. Early 2023: We have been attending this practice for a considerable time. In recent months, there have been some challenges in securing appointments, the reasons for which are unclear to me (which is why I gave 4 stars rather than 5 at that time), however when I do submit a request, it receives prompt attention.

Booking queues and dismissive reception staff disappointing

I'm really disappointed with how this GP practice has deteriorated over the years. The clinical staff have been fine, but the practice itself has become increasingly difficult to access. Calling at opening time means you're already far down the queue, and the reception experience feels rushed and impersonal, with little acknowledgment of why you're seeking help. The physical condition of the building has also noticeably declined—equipment that used to work properly is now broken, which means staff have to manually direct patients to their appointments instead. It's a significant change from what it used to be. I've been a patient here for a decade and it's been part of my healthcare journey, but the overall experience has shifted considerably, and I'm now considering looking elsewhere for my care.

Friendly staff made me feel at ease

The team here was pleasant and approachable, creating a comfortable and welcoming atmosphere.

Impossible to book appointments without early calls

A deeply frustrating experience. It is extremely difficult to secure any appointments unless you ring first thing in the morning. I requested a routine appointment and was informed that no slots were available, with the next opening being several weeks away. I was told to try calling back the following day. This system feels impractical and the service quality is disappointing.

Website stuck in limbo for years now

I have decided to leave this practice after being a patient here for many years. The website continues to display incomplete features that have been marked as 'coming soon' for an extended period. The reception team often displays an unpleasant demeanor, and the overall standard of professionalism from clinical staff has declined in recent times. While I recognise that reception staff are likely under considerable pressure, I believe it is essential to maintain respectful interactions and provide genuine assistance to patients. People often reach out when they are in vulnerable situations, and I have found the manner in which some patients are spoken to to be quite concerning.

Friendly staff made me feel welcome

A pleasant practice with welcoming team members.

Online booking system still perpetually coming soon

The online appointment booking system has remained in a "coming soon" status for an extended period. This speaks for itself.

Sad to see a valued colleague move on

Sad to hear that a member of the practice is leaving, wishing them all the best for the future x

Kept redirecting me to A&E instead

Before registering with this practice, please be aware that once registered you may find it difficult to change your GP unless you relocate to a different area, so consider carefully before committing to this surgery. This facility appears to function primarily as a vaccination centre. For most other concerns, patients are directed to attend accident and emergency services. This may contribute to why hospital A&E departments experience such high demand. Whether you present with a headache or abdominal discomfort, the standard response seems to be a referral to A&E. It is unclear whether there are staffing limitations or other operational constraints affecting service provision. The practice appears to exist primarily to process NHS funding rather than provide comprehensive care. While no GP practice is perfect, this one seems particularly ineffective. Obtaining appointments is difficult despite claims of being overbooked, yet the waiting area frequently appears quiet and the reception team appears adequately staffed. It is worth questioning how NHS resources are being allocated. If possible, consider registering elsewhere and avoid making the same choice we did with this surgery.

Website booking system doesn't work properly

This practice appears to be among the most challenging surgeries to access. The availability of remote consultation slots seems quite limited, making it extremely difficult to obtain telephone appointments. Patients are frequently directed to use the online system, which many feel does not adequately meet their needs. The service feels inadequate, and there is frustration that in-person consultations are not more readily available. The reliance on remote access methods is viewed as unsatisfactory by those seeking face-to-face care with a clinician.

Friendly staff made booking appointments easy

Since relocating to this practice, I have found my experience to be quite positive overall. Booking appointments has been straightforward and convenient, and the team has demonstrated friendliness, helpfulness and professionalism throughout my interactions.