All Saints Medical Centre

Long phone queues make appointments nearly impossible

I have been a patient at this practice for a considerable length of time and have noticed a significant decline in the standard of care provided. The practice appears to be failing to meet the needs of its patients. This morning I telephoned the surgery promptly at opening time to request a telephone consultation for my relative who has been experiencing worsening leg discomfort. After waiting on hold, my call was answered several minutes later. I was then presented with limited options: either accept a callback from a different location where the clinician would not be familiar with my relative's medical background, which would also require someone to collect any necessary medication, or attempt to call back at opening time the following day. I pointed out that I had already called at opening time today. Obtaining an appointment at this practice feels like a matter of chance, whether attempting to book by telephone or in person. It is increasingly challenging to secure a consultation with a clinician. Patients are being encouraged to contact their GP practice about health concerns, yet the reality of accessing appointments makes this guidance difficult to follow.

Confusing booking process with missing online options

I attempted to book an appointment by calling early in the morning as instructed, and was told to try again the following day. However, when I called back, there were no available slots. I was directed to use an online consultation service through the practice website, but when I later tried to access it, I was unable to locate the website.

Clean surgery but slow admin responses frustrate

I have been attending this GP practice for over two decades and have consistently found it satisfactory, particularly regarding the ability to secure appointments within acceptable timeframes (following the pandemic period) and access to urgent slots when needed. The physical premises are maintained to a good standard, appearing clean and well-organised throughout. My primary concern relates to the reception and administrative teams. As reflected in other feedback, some (though not all) of the reception staff can come across as unwelcoming, with a noticeable tone in their interactions. I believe this involves a small number of individuals, and it occurs regularly enough that I have become accustomed to their approach over time. However, the frequency with which this issue appears in multiple reviews is concerning and does not reflect well on the practice. Regarding administration, my frustration centres on the considerable delays in obtaining written documentation and reports. There are typically several weeks before receiving acknowledgement of a request and pricing information, followed by additional weeks before the completed materials are available for collection. For a chargeable service at a premium rate, I do not believe such extended timescales are justified, with some requests taking around two months from start to finish. I must acknowledge that certain clinical staff members demonstrate exceptional professionalism and competence, delivering thorough care with a genuine patient-focused approach that is both considerate and effective.

Reception staff didn't know what PCR test was

I contacted the practice to inquire about obtaining a specific type of test. The response I received suggested unfamiliarity with my query. Following this interaction, I have decided to register with another practice. I felt the approach demonstrated a lack of professionalism from the team.

Prescription delays made my mental health worse

I have experienced ongoing difficulties obtaining my medication despite having a chronic health condition, and the inability to access my prescriptions has significantly impacted my mental wellbeing and has been a source of considerable distress during periods when I have been without treatment.

Reception staff were polite and helpful

The reception team provided an excellent experience, demonstrating politeness, professionalism, and genuine helpfulness throughout the interaction.

Reception staff could be more welcoming

I have experienced discourteous behaviour from multiple members of the reception team across several visits. You may wish to consider registering with an alternative practice.

Reception staff weren't very helpful

Not particularly helpful

Staff were genuinely helpful and attentive

The staff here are wonderful and very helpful and attentive. This has been the best general practice I've attended in my many years living in London. The clinicians are excellent and genuinely demonstrate care for their patients' wellbeing.

Reception staff didn't respond to my queries

The frontline services are quite poor. Responses from the practice are generally inadequate. One GP was able to address my questions in a professional and satisfactory way. I would not recommend this practice to others.

Receptionists dismissive when calling the practice

I have been a patient at this practice for many years and previously found the service to be excellent, however the standard of care has noticeably declined over the recent period. Both the reception staff and clinical team have come across as dismissive and condescending. The reception team frequently seem to believe they know better when handling telephone enquiries. The clinical staff appear to have an inflated sense of their own expertise. I have been informed by practice management and members of the clinical team that external hospital services lack knowledge. The practice has repeatedly attempted to reduce my family member's medication regimen, which I feel is inappropriate given that my family member relies on these medications for their health and wellbeing. Additionally, there has been persistent pressure for my family member to undergo repeated blood tests, and the practice appears to disregard test results that have been provided by external hospital specialists. I would not recommend this practice to others considering registration.

Appreciate the NHS while it's here

Why bother writing a review for an NHS surgery, it's not a private facility. Go and get a job that allows you to access a private surgery with a perfect reception and waiting area. Jokes aside, when it's gone you'll miss it.

Struggled to get allergy testing taken seriously

My partner experiences allergic reactions to certain animals and when visiting the practice, she felt she had to persistently request testing. The clinician suggested a blood test for allergies, which seemed inappropriate for her situation. I believe the regulatory body should address concerns about this type of clinical practice, as it does not meet the standards expected of healthcare professionals.

Poor service and unwelcoming reception experience

Unwelcoming and disappointing service experience!

Receptionists made the whole experience difficult

The overall experience at this practice was disappointing, with particular concerns regarding the service provided by the front desk staff.

Front desk staff really listened and helped

Excellent practice with outstanding administrative and reception team members. The front desk staff demonstrate exceptional listening skills and provide patient, considerate assistance. I am genuinely impressed and have not previously encountered a clinic where the entire team is so consistently supportive. Truly outstanding!!!

Phone reception was dismissive and unhelpful

I contacted the medical centre and experienced silence on the line, requiring me to ask multiple times whether anyone was there to help. Eventually, someone responded with minimal acknowledgement, without offering a basic greeting, which felt quite unwelcoming. When I inquired about locating a particular healthcare service, I was directed to search online independently. This appears to be a recurring pattern rather than an isolated incident. The overall approach felt lacking in professionalism, and I would recommend considering alternative medical centres if you are looking to register with a practice.

Hard to find the practice location

The practice is quite difficult to locate.

Long-term patient values consistent care

I have been a patient at this practice for over 30 years and I must say the doctor here is excellent.

Friendly reception made booking straightforward

A decent surgery. There are not many good ones in this area. The clinical staff here are particularly skilled and provide excellent care.