Allerton Road Medical Centre

Frustrating medical mayhem at allerton road clinic

Getting an appointment here? About as straightforward as navigating a maze blindfolded. Allerton Road has devised yet another method to frustrate patients. For quite some time, I've been fortunate enough to avoid seeking medical attention due to good health. Suddenly, I'm bombarded with appointment REMINDERS for consultations I never scheduled – and these aren't just random promotional messages, but actual reminders. Given the chronic disorganization that permeates this practice, such absurdity almost seems par for the course. I can't help but wonder about the unfortunate soul whose genuine appointment somehow got mixed up with my nonexistent one...

Unprofessional doctor changes medication without proper consultation

I've been taking thyroid hormone medication for a decade now. For the past five years, I've maintained a stable dosage. However, my doctor unilaterally reduced my prescription twice, based solely on blood test results, without consulting me. This abrupt change is likely to negatively impact my health. Moreover, there are no clear medical guidelines or justification for altering a long-standing, consistent medication regimin without patient input!

Excellent healthcare with friendly and efficient staff

Throughout my time with this medical practice, I've consistently encountered nothing but positive interactions - the front desk staff are compassionate and friendly, they're always responsive, and the general practitioners are exceptional.

Exceptional care and compassion at allerton road

I've been associated with Allerton Road for almost ten years, and I've witnessed remarkable progress. The front desk personnel consistently demonstrate warmth and expertise, and a recent physician I consulted (I think it was Dr. Hinton?) was among the most compassionate general practitioners I've encountered, along with Dr. McLeod - my sincere appreciation!

Terrible service and unbearable wait times

The waiting period at this clinic is absolutely unbearable. Avoid scheduling an appointment here at all costs.

Friendly staff but inconsistent doctor availability

A fantastic medical clinic with delightful front desk staff, though the physicians rotate frequently. Booking is quite straightforward since I'm comfortable seeing different doctors each visit.

Friendly physiotherapist helped me heal quickly

Dr. Leanne, the physiotherapist, provided excellent assistance and support during my treatment.

Amazing service from a caring professional

Ajanet consistently demonstrates exceptional customer service with her warm demeanor, genuine helpfulness, and professional attitude. She truly excels in providing outstanding care and support to patients. I am grateful for her dedication!

Terrible doctor with power trip and dishonesty

I've had multiple unpleasant encounters with Doctor Ruth Hallgarten at this practice. She behaves as if she's infallible, treating the clinic like her personal domain and believing she can arbitrarily create and change rules at will. During my most recent appointment, she abruptly switched from an in-person meeting to a phone consultation without justification. She then proceeded to fabricate a phone call that never occurred, which was easily disproven by the screen in front of her. She even attempted to lie about statements allegedly made during this non-existent call. I want to remind this doctor that the practice is publicly funded, and she works for the people who support it! Curiously, feedback messages from NHS only seem to appear when they think they've satisfied you, but are notably absent when you challenge their performance. We're now relying on external resources like Google to ensure proper NHS/patient service. She's transparently disingenuous, with her true nature evident to anyone paying attention. She should focus on serving patients' needs rather than her own convenience, especially in the post-COVID era where her true professional character has become increasingly apparent.

Frustrating experience with unhelpful medical staff

The personnel here lack professionalism, with critical information consistently falling through the cracks. Scheduling is chronically behind, and the communication is frustratingly inadequate.

Friendly service with a warm welcome

Exceptional team members, incredibly friendly and supportive personnel who go above and beyond to assist customers.

Terrible service with inaccurate information and delays

They couldn't be bothered to modify my information in their system. Scheduling any appointments takes an excessive amount of time. This isn't a professional approach at all. They provided minimal assistance with my concerns. Additionally, the business hours listed on Google are inaccurate, showing they open at 09:00 instead of 8:00 as incorrectly displayed.

Terrible service and long wait times at this surgery

Goodness, I unexpectedly came across these comments while verifying clinic hours, and they are TERRIBLE, yet I must admit they accurately reflect my personal encounter. Having resided in this neighborhood for three decades, I initially received care from John Scott and subsequently transitioned to Allerton Road Surgery approximately 15 years back. I can emphatically state that I'm relieved not to be experiencing health issues, as the front desk personnel would undoubtedly exacerbate any situation with their discourteous and dismissive approach toward patients. Moreover, they consistently allow appointment delays extending up to an hour 🙄 GET IT TOGETHER

Avoid this medical center at all costs now

Reception Supervisor "Patricia" is precisely why you should avoid Allerton Road Medical Center, even if you're disabled or desperately in need of medical care! Seek out alternative facilities with staff who actually demonstrate basic human decency! The doctors are courteous and pleasant if you can manage to reach them; however, the staff, particularly the woman named "Patricia" who claims to be the Receptionist Supervisor at Allerton Road Medical Center, is hands-down the most discourteous individual I've ever encountered. After experiencing multiple negative interactions - and I'm certainly not alone in my community - I've finally decided to share this commentary to warn other potential patients. It's utterly impossible to request anything or attempt to explain your needs to her. She refuses to listen, and if you happen to have an accent like mine, she immediately becomes condescending, treating you as though you're unintelligent or troublesome. Such treatment would be unacceptable even in an underdeveloped authoritarian regime. Yet here in the UK, individuals like her are employed within NHS and CQC-accredited practices! This situation is completely unacceptable and frankly unbelievable!!! Urgent intervention is required to address these ongoing issues. Numerous local residents share identical complaints, but inexplicably, nothing ever changes.

Exceptional service that exceeded my expectations

Compassionate, swift, and deeply appreciative of their service

Excellent gp practice with caring and responsive staff

I've found this medical practice to be exceptional! Throughout the past couple of years, I've consistently encountered compassionate and responsive staff who are diligent about following up on patient needs. While there can occasionally be challenges reaching the reception desk, the overall quality of care is outstanding. I wholeheartedly endorse this GP practice to anyone seeking reliable healthcare.

Confusing communication led to missed appointments

I schedule my initial consultation. Upon arrival, the receptionist informs me it was supposed to be a telephone consultation, contrary to the original instructions. Consequently, I inadvertently missed the call. I'm assured a callback will be made, but no communication ever comes through - no calls, no voicemails. The receptionist maintains they definitely rang me. I reschedule the appointment. Prior to the next booking, I proactively confirm the consultation format. I'm told it's a phone consultation. When no call materializes, I reach out, only to be told it was actually an in-person meeting. Frustrated by the repeated miscommunication and incompetence, I promptly change my healthcare provider and do not regret my decision.

Worst medical service ever terrible experience

Awful customer support and communication. I'm utterly frustrated by the subpar assistance I encountered. Their response to my medical concerns was completely unacceptable. They showed zero empathy or willingness to help, instead dismissively telling me to contact emergency services instead of addressing my health problems directly.

Excellent care facility meets high standards

Breaking news! The comprehensive evaluation has been released, and this facility has received a "good" rating across every single service category.

Terrible medical care avoid this clinic at all costs

The staff's incompetence and discourtesy are appalling. The receptionists are unprofessional and deceitful when scheduling appointments. Getting test results is nearly impossible. They draw your blood and then seemingly discard the findings. Repeated attempts to inquire about results are met with silence. It appears they've forgotten the critical nature of handling patients' health concerns. Finding a competent and experienced physician seems like a futile endeavor. I would only consider this facility in the most dire circumstances. Completely dissatisfied with every aspect of their services.