Alma Medical Centre

Mixed care with frustrating appointment booking experience

The staff and doctors are genuinely pleasant during my visits. However, the appointment scheduling process is deeply problematic. I've been battling to secure a GP appointment for an extended period. Their standard response is to dispatch antibiotics and painkillers whenever I request a consultation. I submitted a complaint, which was met with minimal acknowledgment - receiving only a brief, dismissive response suggesting a telephone appointment next week. It appears they completely disregard patient records and individual medical conditions when considering appointment requests. Their approach seems indifferent and perfunctory. I'm experiencing persistent pain and feel utterly frustrated by their lack of compassion and professional responsibility. The individuals managing appointments demonstrate zero understanding of patient needs, showing neither empathy nor genuine concern for patient welfare. Their conduct lacks basic human dignity and moral consideration.

Disappointing care and lack of medical support

It seems as though the medical procedure and healthcare professionals have lost hope or motivation in caring for their patients.

Great care and compassionate doctors at alma

This isn't my inaugural critique of Alma, and I'm delighted to report it's significantly improved since my previous assessment. The newly introduced protocols and the exceptional medical staff, particularly Dr. Orde Hume, instill complete confidence in my care. While securing an in-person consultation might require some waiting, I wouldn't entrust my wellness to any other facility.

Terrible service and dangerous medical negligence

The front desk staff member exhibited an unprofessional and condescending attitude, completely failing to perform her duties with basic courtesy. Her demeanor was unhelpful and disrespectful, making our phone interaction thoroughly unpleasant. As a result, I've decided to transfer my mother's medical care to a different practice. My mother suffered from a critical lung infection that ultimately required emergency hospitalization. Prior to this, her initial doctor merely prescribed an inhaler, which proved inadequate. During her hospital admission, she received oxygen treatment and was administered a powerful broad-spectrum antibiotic for severe pneumonia - she was struggling to breathe. Consequently, I have absolutely no confidence or trust in this medical practice. It was a truly terrible experience for both my mother and myself!

Terrible customer service ruins everything

Absolutely zero respect shown here. Completely unacceptable treatment and customer service that falls far below any reasonable standard. Total disappointment.

Exceptional healthcare with compassionate and professional staff

My interactions with this medical practice have been consistently excellent. The front desk personnel are unfailingly friendly and competent, simplifying the process of scheduling appointments and accessing necessary assistance. The nursing staff demonstrate professionalism and compassion, ensuring I always feel well-supported during my consultations. I want to extend special appreciation to Dr. Joanna Jarmalowicz, who has been remarkably supportive, meticulous, and engaged. Her dedicated approach and sincere commitment have significantly positively impacted my healthcare experience. I wholeheartedly endorse this practice for anyone seeking a dependable and empathetic medical team.

Compassionate nurse, frustrating communication system

The good: Shola, the mental health nurse, was exceptional, and the remainder of the medical personnel I interacted with were equally impressive. The bad: They show a complete lack of consideration by not informing patients about cancelled phone consultations. Additionally, their communication is frustratingly limited, with phone being the sole method of contact.

Great service despite initial e consult frustration

Looking through the reviews, I understand the common frustration with e-consult and the challenges of securing a GP appointment. Recently, I visited the urgent treatment centre at RSH on a Sunday with a skin infection. The staff were excellent, prescribing antibiotics and updating my NHS health record (accessible via the NHS app). Despite initial symptom improvement, some pain persisted. I contacted Alma Road surgery and was advised to complete the antibiotic course. When symptoms continued, I returned to the urgent treatment centre on another Sunday, receiving a further 7-day antibiotic course. They updated my notes recommending GP follow-up if the issue didn't improve. Although the skin rash healed, I experienced ongoing headaches. I submitted an e-consult and received a nurse's call within an hour. She suggested the symptoms were normal and recommended paracetamol, which left me feeling somewhat dismissed. The next day, I highlighted my medical records' recommendation for GP assessment. After a brief wait, the receptionist arranged a same-morning appointment with Dr Orde-Hume. She provided a reassuring consultation, essentially confirming the nurse's earlier advice while conducting a comprehensive health check. While I don't typically write reviews, I wanted to share this experience. I recognize GP practices are under immense pressure, and e-consult offers a helpful initial screening. Moving forward, I feel confident in their established procedures for addressing health concerns. My ultimate advice? Stay healthy! 😊👍🏻

Lifelong care with compassionate medical professionals

I've been a patient at this medical practice since I was young, and the quality of care has consistently been top-notch. Dr. Ord-Hume stands out as an outstanding physician, but the entire team of doctors and nursing staff are equally dedicated, skilled, and compassionate. Just like another reviewer, I wish I could have awarded more than the maximum star rating to truly reflect my satisfaction.

Terrible service from rude employees

Their behavior demonstrates a clear lack of professionalism and basic courtesy.

Terrible gp surgery with zero compassion or care

If I could give zero stars, I would. Seriously, steer clear and DO NOT REGISTER HERE! I've been with this medical practice my entire life, now at 28, and for years I've battled to receive any assistance with my pain issues. They declined to X-ray my back, so I paid privately and discovered I had an actual spinal fracture and my hip was misaligned by 2 inches, leading to numerous ongoing health complications. Upon returning to this GP seeking help because I couldn't continue private treatment, they refused to even review my X-rays and offered absolutely no further support. Attempting to contact them is a nightmare; you'll spend endless time on hold, and it seems they never answer. Their e-consultation process is essentially non-functional. Ultimately, you're left completely abandoned. There's genuinely no purpose in being registered here - it's equivalent to not having a GP practice at all.

Terrible service ruins great medical care

The medical professionals here are absolutely top-notch. BUT - The front desk staff are incredibly unprofessional, seemingly deriving pleasure from making sarcastic remarks to already distressed patients. If you're considering joining this practice, I strongly advise against it! You'll be endlessly bounced around, constantly being instructed to ring back on another day.

Frustrating medical records nightmare with terrible service

Absolutely dreadful experience. Steer clear of this practice unless absolutely necessary. I've been stuck waiting for an eternity just to obtain my personal health documents because of their incompetent administrative and technical staff. Completely ineffective. I'm eagerly anticipating the opportunity to find a new healthcare provider.

Frustrating waste of time and medical resources

Completely let down. The e-consultation platform claims to start at 8am, but by 8:04am it's already shut down, forcing you to wait a full day before submitting your inquiry. It's impossible to comprehend how anyone could possibly schedule an appointment through this system!

Terrible medical care that harmed my family

This medical center is absolutely unacceptable!!! The medical staff are completely incompetent! I spent eighteen months trying to get my blood pressure medication adjusted, repeatedly contacting them and emphasizing that the current treatment wasn't effective because my blood pressure remained elevated! My child was given 6 vaccines simultaneously! As a result, he has stopped communicating, now repeatedly strikes his head and stomach while inexplicably laughing! Dr. Ahmet encountered my daughter with a rash on her body and demanded I strip her down for examination! We were prohibited from entering the premises!!!

Frustrating experience with scheduling and service

Getting an appointment here is a complete nightmare. Every time I try to schedule, I'm met with endless obstacles and frustration. The booking process seems deliberately designed to discourage patients, with no available slots and unhelpful staff. It's like they don't want anyone to actually receive medical care. I've spent hours trying to secure a simple consultation, and it's been an exercise in pure futility.

Disappointing and unprofessional medical center visit

The visit to this healthcare facility left much to be desired.

Terrible service and complete medical fraud nightmare

The service is so abysmal it doesn't even deserve a single star. They're nothing more than complete fraudsters who now deliberately ignore my calls when I dial from a particular number. They've blatantly misled me about shipping my medications. Somebody absolutely needs to take action against these unethical operators.

Life-changing surgery with compassionate medical team

Exceptional surgical experience. Dr. Abdul Hafeez and Dr. Ordhume are truly outstanding professionals. They demonstrate genuine commitment to patient care and provide expert recommendations based on their extensive knowledge. Health coach Emma is incredibly supportive and compassionate throughout the process.

Ignored by doctors saved by private healthcare

Encountered a concerning, evolving growth that no medical professional would examine. Without paying out of pocket for a private consultation and removal, I might have been left without answers or resolution. This experience warrants a single-star rating due to the lack of accessible healthcare.