Alma Medical Centre

Mixed feelings about this medical practice

My physician is fantastic, absolutely no issues ❤️❤️ however, the front desk staff and nursing team are problematic. During today's blood test appointment, I struggled to find parking and arrived 5 minutes late. After spending 2 minutes attempting to self-check-in, I was forced to interact with the receptionist. She informed me that nurses have a strict 10-minute window per patient, and because of my slight delay, they had already moved on to the next patient 😂 The receptionist suggested I either go to the general hospital or wait for a rescheduled appointment next week. Interestingly, during our conversation, I mentioned an upcoming doctor's call about my tests, which prompted her to unilaterally cancel my previously scheduled doctor's appointment and other pre-booked consultations. It seems the reception staff here possess an extraordinarily inflated sense of self-importance. I get the distinct impression that many of them believe they've earned some sort of advanced degree, though likely from an institution that specializes in undermining medical professionals' decisions.

Absolutely terrible healthcare service nightmare

It's absolutely ridiculous. I log in precisely at 8am to submit an E-consult, only to be greeted with a message stating that the practice isn't currently accepting online appointments. I repeatedly attempt to book until 8:30am when they officially open, then phone in, only to be stuck listening to an automated message claiming they're not taking calls at the moment. As a healthcare professional myself, I'm baffled - what's the purpose of running a practice if you can't even offer basic service!! When I finally get through at 8:49, I'm informed that I'm the 16th caller in the queue!!!??

Terrible service and impossible to schedule appointment

You can't get through to them. If you do, they instruct you to schedule an appointment online, which is futile because the system claims no morning slots are available. The receptionists seem to be performing their duties as if under duress. They continuously bounce you between the clinic and the hospital, creating a frustrating loop. Steer clear of this place at all costs!

Exceptional medical care for my family's health needs

I was thoroughly impressed with the medical care provided. The reception staff were exceptionally helpful and supportive, particularly when my son required urgent medical assistance. Each physician I've consulted for my children's health has demonstrated remarkable dedication, meticulousness, and professionalism, with Dr Hafeez standing out as particularly exceptional.

Exceptional customer service from a helpful representative

I've reached out to this support center multiple times recently, and Aneess has consistently delivered exceptional assistance. Aneess always goes above and beyond to help callers and truly prioritizes customer satisfaction. I want to express my sincere appreciation for the outstanding service provided.

Dangerous privacy breach at medical practice

Received an unexpected email containing a complete stranger's confidential medical documentation, which turned out to be a coroner's report with deeply sensitive personal information. This accidental disclosure is extremely alarming, revealing significant data management failures within the practice. The handling of private records appears particularly problematic, with Lesley, the reception manager, seeming to be at the center of these concerning breaches of confidentiality.

Worst medical experience ever at this hospital

The absolute worst surgical experience in Southampton((( Both physicians and healthcare personnel display appalling attitudes. The receptionists, in particular, exhibit blatant racist behavior. I have not encountered a single shred of compassion from any of them(((

Accidentally deleted but still praising dr ord-hume

Successfully removed an unintended review and now aim to republish my thoughts expressing my admiration for Dr. Ord-Hume in his role as a general practitioner.

Compassionate care when we needed it most

Exceptional care received when my spouse required urgent medical attention. We were promptly scheduled and met with Lyn, a compassionate nurse practitioner who conducted thorough examinations and additional tests. She provided clear explanations that completely alleviated our concerns and anxiety. We are deeply grateful for the swift and professional support. Many thanks, Mr. John and Lorraine Patience. 😊

Exceptional healthcare with friendly and caring staff

The front desk team consistently demonstrates exceptional warmth and professionalism! The online consultation platform works wonderfully, and the physicians consistently exceed expectations. There's a newer physician, Dr Nabag (apologies if I've misspelled the name), who is truly outstanding!

Betrayed by my trusted gp after years of loyalty

I've been with this medical practice for an extended period, and out of nowhere, they've removed me from their patient list after I submitted an online consultation. This happened without any prior warning or explanation! I haven't sought treatment elsewhere or given them any reason to drop me. The receptionist was incredibly unhelpful and showed no remorse for their error. I strongly advise against choosing this practice - they demonstrate zero respect for patient relationships and commitment.

Terrible service and wasted time with broken promises

I was promised a call appointment, but they consistently failed to reach out, causing me to waste countless hours waiting in vain.

Worst experience ever with terrible customer support

I encountered absolute disappointment with this establishment. Their customer service is nonexistent, and the entire experience was a complete waste of time. Not a single aspect of my interaction met even the most basic expectations. Truly a frustrating and futile encounter that I would strongly advise others to avoid.

Worst medical experience ever terrible service

STEER CLEAR STEER CLEAR STEER CLEAR Utterly unacceptable treatment from a receptionist lacking any medical expertise who dismissed my illness and redirected me to a pharmacy without proper assessment. The pharmacy staff then compounded the issue by refusing to assist me, questioning why I was even sent there. The receptionist's appalling demeanor and complete lack of patient care understanding makes this facility deserving of immediate closure!!!

Deadly misdiagnosis that nearly cost my daughter's life

Dismissed my daughter's serious symptoms as mere stomach upset, only to find her in critical condition the following day. Numerous alarming testimonials about this medical procedure exist online, yet no action has been taken to address the widespread concerns.

Frustrating healthcare experience with poor patient service

Spent weeks attempting to schedule an appointment with a male physician, only to be redirected to call back the next day Hospital-issued referrals appear to be completely disregarded Prescription lacks essential medication Front desk staff demonstrate an unpleasant and condescending attitude My recommendation: seek medical care elsewhere

Amazing healthcare with one tiny appointment hiccup

We've been patients at this medical practice for a decade. Every single physician and nursing staff member we've encountered has been exceptional. There was a single negative interaction with a front desk employee years ago. However, I want to reinforce a common complaint about scheduling. Securing a same-day appointment is challenging unless you telephone precisely at 8:30 am. Despite this scheduling hurdle, we remain thoroughly satisfied with the medical professionals, particularly Dr. Ord-Hume, and all the nursing staff during our consultations and treatments.

Exceptional care and compassion at alma medical centre

My visit to Alma Medical Centre was truly remarkable! Dr. Ahmed Abdelmotelb demonstrated exceptional medical knowledge and compassion, and the warm reception staff created a comforting environment that made me feel truly cared for. The holistic, patient-focused approach to healthcare was impressive and went far beyond what I had anticipated. I am deeply grateful to Dr. Ahmed Abdelmotelb and the entire reception team for their unwavering commitment and professional excellence.

Speedy medical help when we needed it most

Exceptional customer service from start to finish. My spouse contacted the clinic regarding a dermatological concern, and within just an hour, a physician returned the call and promptly scheduled an appointment. I am truly appreciative of the swift and professional attention we received.

Frustrating healthcare with limited doctor access

The staff consistently maintains a courteous and supportive demeanor. While the medical professionals are excellent, securing an appointment has become increasingly challenging - the system's recent modifications make it nearly impossible to schedule urgent consultations with a doctor. Now they're solely pushing patients towards the 111 service or recommending pharmacist consultations. It's absolutely ridiculous and completely nonsensical.