Alwoodley Medical Centre

Canceled at 9:15 after traveling from london

Another utterly disastrous encounter I showed up a full ten minutes prior to my 9 am slot... was informed the nurse was delayed by 10 minutes By 9:15 when I inquired about the status, I was abruptly told my appointment was completely canceled I had journeyed all the way from London only to be sent back empty-handed This establishment deserves to be permanently closed down

Worst service ever, absolutely unacceptable

absolute zero rating. grotesquely incompetent and discriminatory. directly responsible for inflicting profound psychological damage spanning multiple years. legal proceedings are imminent.

Friendly staff made my day

The staff at the front desk consistently provide excellent assistance. Their demeanor is both friendly and highly competent.

Friendly reception team really helped me out

The team consistently demonstrates exceptional responsiveness. Front desk personnel unfailingly exhibit patience, courteousness, and professionalism. This is clearly an organization with outstanding leadership.

Waited forever for a mixed-up call back

The service was incredibly sluggish, and the front desk staff appeared completely unresponsive. I sought assistance for my anxiety and vertigo issues, yet when they finally returned my call, the pharmacist bizarrely mentioned something about sinusitis. After enduring a frustrating 45-minute wait just to speak with someone, all I wanted was to schedule an appointment with my general practitioner. It's no surprise people are turning to online medical resources out of sheer desperation.

Endless waiting for basic health care

My health concerns of elevated blood sugar, cholesterol, and triglycerides have been met with an incredibly slow and frustrating medical response. It took me an entire month just to secure a brief phone consultation with a general practitioner, without even the option of an in-person examination. The GP then instructed me to rebook with a practice nurse for blood work, which I managed to schedule after another two-week delay. The entire process is dragging on, with another month and a half expected before I'll even see my test results. Then, I'll need to wait additional weeks to discuss those results with the practice. During this prolonged waiting period, patients' health conditions could potentially deteriorate significantly. Can we genuinely call this a healthcare system? They seem more proficient at wasting time and potentially causing harm to patients than providing timely medical care.

Terrible front desk ruined my visit

Perpetually discourteous front desk staff. Scheduling an appointment is a nightmare. Even when the physician recommends a follow-up, the reception team creates obstacles. Worse, the doctor seemed unfamiliar with my medical history and somehow implied it was my responsibility for their lack of preparation.

Impossible to reach during morning hours

Completely ineffective service. Their phone lines are only open from 10 to 11am, and you're guaranteed to waste at least half an hour waiting. If you call outside that narrow window, they dismiss you by claiming they only handle urgent cases.

Endless wait and no appointment slots

Absolutely terrible service. Attempted to schedule an appointment, and after wasting 20 minutes on hold, I was told no slots were available and advised to visit a walk-in centre or A&E. Ended up spending 5 grueling hours waiting to see a doctor at the walk-in hub - this is a recurring nightmare every time I try to book an appointment.

Friendly staff made my blood draw easy

Exceptional customer care from both the friendly receptionist and the skilled blood-drawing professional - much appreciated

Quick and helpful healthcare team

Since becoming a patient here, I've been truly appreciative of how quickly and effectively they handle my needs. The Patches system is excellent, and whenever I require a consultation with either the doctor or the practice pharmacist, they consistently resolve my concerns promptly. Kudos to the team!

Dismissive staff ignored my kids' scabies concern

Absolutely terrible experience. I reached out early in the morning seeking a medical consultation for my kids, suspecting they might have contracted scabies, and the receptionist dismissively claimed it wasn't a pressing matter, suggesting I take them to a pharmacy instead. I'm left wondering what exactly constitutes an urgent or serious medical condition in their eyes that would warrant an actual appointment??!!

Quick morning call and caring docs

I've never encountered a more exceptional General Practice. Yesterday morning, I utilized their digital scheduling platform and received a prompt callback before 10am. Throughout my various consultations with multiple physicians, I've consistently felt at ease. The doctors invest genuine effort in comprehending my medical concerns, conducting appropriate diagnostic tests, and providing thoughtful treatment recommendations. They're refreshingly straightforward, offering no empty assurances, but demonstrating authentic compassion. I cannot emphasize enough how strongly I endorse this medical practice.

Dangerous prescription mix-up nearly cost my life

VERIFY YOUR PRESCRIBED MEDICATION! I was handed a 9-month supply of an unidentified drug! This is absolute carelessness, and they show zero concern, merely scheduling a follow-up appointment in three weeks! Make absolutely certain what they've dispensed to you - HAD I CONSUMED THIS, IT COULD HAVE BEEN FATAL! Utterly appalling.

Quick morning help with friendly doctor

I reached out to Patches early in the morning at 8:00 am - received a callback at 8:45 am and was scheduled for a 10:40 am consultation, which commenced exactly as planned. The physician was truly exceptional. I have been booked for an ultrasound examination at the medical facility for tomorrow.

Quick and caring medical team

Courteous and efficient employees. Scheduling appointments is convenient and straightforward. Impressive communication and follow-through.

Booking an appointment was pure torture

If I could award zero stars, I absolutely would. Booking an appointment here is more challenging than attempting to consume liquid with a utensil with large holes. Without question, this is the most incompetent medical practice I've ever encountered, and I'm astounded that regulatory authorities haven't intervened already!

Patches never work after one week wait

Absolutely terrible communication, almost a full week with zero updates. Constantly directing me to patches that consistently fail to resolve the issue! 😡😡😡😠😠😠😡😡😡😠😠😠😤😤😤

Impossible to book a doctor's appointment

Utterly disorganized, Alwoodley medical centre is an absolute embarrassment. I've spent two days attempting to secure an appointment for my child with zero success. The receptionists constantly redirect me to their online booking system, which consistently displays "No appointments available". If the centre is this overwhelmed, they should either cease accepting new patients or expand their medical staff to handle the demand.

Quick morning service with friendly staff

My interactions with AMC have consistently been exceptional, and I'd rate them a solid 4.5 stars. The employees are consistently courteous and supportive. I particularly appreciate the convenience of submitting requests online without having to spend time waiting on hold. Whenever I reach out early in the morning, they reliably return my call before the day's end.