Alwoodley Medical Centre

Helpful receptionist

While it can sometimes be hard to contact the surgery get an urgent appointment, I recently had a very good experience with a receptionist at the practice when I had a few different things to sort out. She was friendly, helpful and patient and managed to sort the (non-urgent) appointments for me efficiently.

Terrible doctor made me lose hope

An absolute disaster of a general practitioner who deserves no respect. I'm preparing to file a formal complaint very soon. Stay far away from this medical professional!

Nightmare with gp prescription mix-up

Extremely unsatisfactory healthcare assistance The general practitioner recommended a medication that cannot be sourced at any local pharmacy, nor is it available for special order. When I attempted to contact the GP to modify the prescription, they mistakenly issued an adult dosage for a pediatric patient. I was compelled to reach out again. Their communication is abysmal - the phone line consistently claims I'm "first in queue" for an interminable 10 minutes. If I patiently wait with the phone muted, they suddenly answer and disconnect before I can unmute. Repeated attempts yield the identical frustrating experience, with the queue message persisting for up to 15 minutes.

Impossible referral process for special needs

Absolutely unsuitable for individuals with special needs. A rigid, inflexible digital platform I'm experiencing extreme difficulty navigating referrals and scheduling medical visits for my child. STEER CLEAR!

Awful gp who won't listen to patients

Terrible healthcare facility Disrespectful staff and incompetent doctors who consistently prescribe incorrect medication. It takes multiple confrontations before they'll actually examine you properly

Clinic staff ignored us after long wait

Arrived just 9 minutes behind schedule and denied my son an appointment the previous day, despite them being 45 minutes late earlier. Absolutely terrible customer service 👎🏾👎🏾

Terrible reception left me frustrated

Absolutely terrible general practitioner's office I've encountered. The reception staff are completely unhelpful and seem intent on rushing patients through without any genuine care or assistance.

My surprising diabetes turnaround

Curious about my diabetes management, the physician inquired about my approach to controlling the condition.

Frustrating wait at customer service desk

Getting help from this place is a nightmare. Their customer service is so poor that you're forced to waste your valuable work hours by physically going to their reception just to get basic information or resolve any issues.

Unhelpful staff and no real doctor access

The front desk personnel display a sense of irritation and mild discourtesy from the moment they pick up the phone. Moreover, I'm skeptical about the presence of physicians at this facility, given the extreme difficulty in securing an in-person medical consultation. Despite being a patient at AMC for nearly seven years and attempting to schedule appointments approximately three times, I have not managed to meet a doctor face-to-face even once during this entire period.

Unhelpful staff ruined my visit

The customer service falls short of expectations. The front desk staff lack professionalism and occasionally display discourteous behavior. Definitely not a place I would suggest patronizing.

Booking nightmare at this clinic

Getting a doctor's appointment here is a complete nightmare. They claim you can book online, but when you actually try, the website clearly indicates they don't provide doctor appointment services! It's utterly ridiculous. The only option is to call at 8 AM and essentially play a game of chance to secure a slot. Despite being someone who's typically healthy and rarely needs medical attention, on the rare occasions I've required a consultation, I've been redirected to the walk-in centre instead.

Stressed receptionists made me feel unwelcome

The reception staff at this medical facility, while dealing with a high volume of calls, urgently need to enhance their patient interactions. Their demeanor frequently comes across as tense and abrupt, causing patients to feel unwelcome and inconvenient. It is crucial that receptionists consistently demonstrate patience, warmth, and courtesy when communicating with patients, as this is fundamental to delivering outstanding customer service. The medical centre should consider investing in comprehensive staff training or recruiting more skilled personnel to guarantee that front desk representatives maintain a high standard of professionalism. By prioritizing patient experience and cultivating a supportive atmosphere, the medical centre stands to gain significant advantages for both its clientele and its own reputation.

Quick help when I needed it most

I'm thoroughly delighted with the entire medical service. When I reached out today seeking urgent medical attention, a doctor contacted me back within 60 minutes! They addressed my concerns quickly and compassionately during a concise 10-minute consultation. I never felt pressured and was confident that my concerns were genuinely heard. A follow-up appointment was promptly scheduled for the next day. While I recognize that securing medical appointments can be challenging, my experience shows that calling early and clearly explaining your situation allows their triage process to effectively guide you. Despite being with this practice for just under a year, I've consistently received attentive care whenever necessary.

Frustrating wait and broken booking system

Absolutely dreadful healthcare provider. Scheduling an appointment seems impossible, with waiting times stretching to weeks. Their online booking system is completely non-functional as well.

Impossible to get a doctor's appointment

Constantly attempting to schedule a consultation, yet consistently met with the response that they're at capacity. This medical practice is absolutely terrible! I cannot emphasize enough how much you should avoid them.

Awful morning trying to book a doctor

A disorganized mess and a convoluted online booking platform. MY SOLE OBJECTIVE IS TO CONSULT A DOCTOR! How challenging should this be? I can confirm that at AMC, it's anything but straightforward. Are they oblivious to the fact that working professionals can't waste hours waiting on hold at the crack of dawn? How have primary care services deteriorated to such an abysmal state?

Staff were super helpful and kind

I recently registered with Alwoodley medical centre and I'm thoroughly delighted. The staff have been incredibly supportive and compassionate so far. They're a significant improvement compared to the Woodhouse/Chandos practice, which has clearly deteriorated. In just one week, I've achieved more progress than I've managed in several years. Completely satisfied. Many thanks to the entire team. However, I've just discovered they no longer serve the Harewood area, so I'll need to locate another practice. It's quite peculiar, especially since I've been with them since moving here in August!

Struggled to get care at overcrowded practice

I've decided to switch medical practices due to the declining quality of service. Here, patients are treated like mere statistics. Scheduling appointments is a challenge, and communication lacks coherence. I'm constantly forced to follow up to obtain any medical information. Despite raising my concerns, the situation has only deteriorated. In my opinion, the practice is overwhelmed by an excessive patient load.

Friendly staff made my health visit smooth

Charming facility with ample parking, outstanding medical professionals including physicians, nursing staff, care workers, and front desk personnel, plus a wonderfully supportive pharmacist. The online platform is quite user-friendly and effectively reduces the typical stress associated with medical appointments. An overall satisfying experience. Much appreciation.