Alyn Family Doctors

Uncaring and stressful to deal with

Impossible to see a doctor Communication is lacking with regards to test results or getting a report from them. They will not contact you. Doctors are very reluctant to help outside of prescribing medication and donate bare minimum. I was left with the feeling of ‘here is your diagnosis, good luck’ Frightening experience to get a diagnosis from them, very lacking in empathy.

Excellent service

The best GP service I have ever used. Incredibly easy to get an appointment via the Klinik system. Friendly, warm and helpful practitioners who remember you and care about you personally as a family doctor would.

Terrible gp who didn't listen at all

Each instance I've sought assistance, this medical practice has proven entirely ineffective. During my time residing in Broughton, I encountered previous general practitioners who were significantly more competent. I scheduled an appointment to explore my insomnia and potential remedies, yet the GP failed to inquire about my nightly sleep duration and instead adopted a confrontational approach rather than offering support. It's utterly ridiculous.

Long wait and zero empathy

Waiting two weeks just to see a doctor is absolutely unacceptable, and it's clear this clinic prioritizes profits over patient care, especially when it comes to younger individuals. Their lack of urgency and compassion is truly appalling.

Beccy jones saved my health journey

I discovered my current doctor, Beccy Jones, to be the catalyst for addressing my health concerns. She is incredibly attentive and genuinely listens to your issues, treating you as a unique individual rather than just another patient. Unlike my previous GP, whom I hadn't seen for nearly a decade due to his rigid approach, I find her to be both highly professional and approachable. She has impressively balanced her career as a full-time physician while being a mother, and I have no hesitation in telling the medical practice that she is an invaluable team member. She has even proactively made appointments I had overlooked and diligently followed up with correspondence regarding medical dates. It's exceptionally rare to encounter such an outstanding GP, which is why I'm giving her a well-deserved 5-star recommendation. Additionally, she collaborates effectively with the local pharmacy, further demonstrating her comprehensive approach to patient care.

Family's terrible medical experience downtown

Absolutely dreadful medical practice - with particularly awful front desk staff and reception leadership. Both my father and sister experienced terrible treatment. If the rating system allowed for zero stars, I would absolutely give this surgery that lowest possible score.

Worst check-in experience with nasty staff

Extremely discourteous front desk staff member during our phone interaction.

Rude and unhelpful office staff

I'm at a loss for describing the reception and administrative personnel. The office staff demonstrate a complete absence of compassion and show no concern for patient well-being whatsoever. Truly disheartening! I want to emphasize that this critique does not extend to the medical professionals at the facility.

Terrible service from disinterested staff

Unhelpful and dismissive staff who showed no empathy or concern for my situation.

Frustratingly late for my simple checkup

Arrived punctually for my scheduled slot, yet inexplicably left cooling my heels for a quarter-hour despite being the sole patient present in the empty waiting area.

Fantastic gp

Dr Davis is a wonderful GP, caring and considerate and nothing is too much trouble. He takes time to listen, offer support and reassurance.

Frustrating online booking for sick child

Is this medical care truly this inadequate? My son has been battling a fever for four consecutive days, most likely due to tonsillitis. When I attempted to schedule an appointment, I was directed to book online instead of speaking with the reception staff. What purpose does the front desk even serve? For individuals with limited English proficiency, navigating an online booking system is incredibly challenging. I'm already experiencing significant anxiety about my child's health. I feel completely powerless and uncertain about when we might actually secure a doctor's consultation, even after attempting to schedule online. This level of service is absolutely unacceptable and deeply frustrating.

Worst service I've ever experienced

A complete disaster through and through, steer clear of this absolute nightmare. I'd give it negative five stars if that were even possible.

Worst customer service when I'm sick

Complete disaster, unless you're practically dying they couldn't care less about helping you

Friendly staff made my checkup smooth

The staff at this medical facility, from the front desk personnel to the physicians, consistently provide exceptional and supportive service.

Neglected autistic grandson's infected thumb

This medical practice is utterly disgraceful, and I'd give them zero stars if possible. My son's entire family is unfortunately registered with this terrible surgery. My autistic grandson, who cannot communicate verbally, has been suffering from an infected thumb for weeks, yet the GP refuses to see him. They repeatedly direct the family to the Accident and Emergency department, which we previously visited with no resolution. There's an infuriating ping-pong effect between the GP and A&E, each deflecting responsibility. The National Health Service in this region of Wales is completely unacceptable. Having worked within the NHS for nearly two decades, I can confidently say I've never encountered such a poorly managed healthcare system. I am absolutely committed to escalating this complaint due to the shockingly inadequate medical care they are providing.

Rude staff pushed us to emergency room

The front desk personnel clearly lack proper customer service skills. Telling a patient to go to the emergency room when they simply need a prescription for a chronic condition is unacceptable. Two of the practice's physicians have explicitly instructed us to request antibiotics at the first sign of symptom recurrence before a scheduled procedure. We've spent two days attempting to obtain a prescription, only to be repeatedly informed that all appointments are fully booked and advised to call back the next day. Given the current situation, we will indeed follow the receptionist's suggestion and seek treatment at the emergency department.

Worst medical practice ever, total circus

If you're thinking of getting medical care at this clinic, save yourself the trouble - the entire staff is a circus act. Do yourself a favor and seek treatment literally anywhere else on the planet. I could go into detail about my basic request, but seriously, you'd have better luck getting medical advice from a veterinarian!!!!!

Worst surgery with zero compassion

This medical practice deserves zero rating! Their service is absolutely abysmal. The concept of patient care seems completely foreign to them. They constantly deflect responsibility by transferring calls and rushing patients off the phone. Their standard response is to direct everyone to the emergency department, regardless of actual medical necessity. Getting an appointment is virtually impossible, and the reception staff display total indifference, either dismissing patients or instructing them to call back repeatedly with no genuine intention of helping. They might as well shut down entirely, as their current operation is utterly useless.

Impossible to get doctor appointments here

This medical practice is absolutely terrible and completely unhelpful. Getting an appointment is practically impossible - my father has suffered multiple strokes this year, and every time he's discharged from hospital, I'm instructed to arrange follow-up care, but I can't even get past the front desk. The receptionists are incredibly dismissive and uninterested in listening to my concerns. They direct you to call at 8am, but when you do, all appointments are instantly gone. No matter how urgently I explain my dad's critical medical needs, they remain cold and indifferent. I'm desperate to find alternative healthcare providers for my family, but living in Llay means we're stuck with these incompetent staff. It's completely unfair how little they seem to care about patient welfare, and I'm frustrated beyond words with this so-called medical service.