Patient Experience Summary

Patients consistently report strong appointment availability, with many able to access same-day appointments when needed. The reception experience receives particular praise, with staff described as courteous, welcoming, and accommodating. Clinical staff are frequently noted for their professionalism, compassion, and supportive approach to care, with patients appreciating the quality of consultations and follow-up arrangements including referrals and prescriptions.

The practice environment is described as contemporary and well-maintained, offering a range of services. Long-term patients have expressed confidence in the continuity of care provided. One patient noted appointment access restrictions during the pandemic period when services were classified as non-essential, reflecting temporary constraints during that time.

A small number of patients who relocated have made comparisons with their previous providers, with mixed observations about relative standards of care. Overall, feedback emphasises responsive booking, courteous reception, professional clinical delivery, and a welcoming team approach across multiple service interactions.

Appointment

86.50 %
Excellent

Reception

87.25 %
Excellent

Cleanliness

82.00 %
Great

Care

88.75 %
Excellent

Respect

89.25 %
Excellent

Seen on time

87.00 %
Excellent

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IM

Iain M. Google 3 months ago

Rating

Excellent!

Modern clinic with helpful allied health services

A contemporary and well-maintained facility offering a range of services including physical therapy, foot care, and laboratory testing.

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RR

Ruby R. Google 5 months ago

Rating

Excellent!

Helpful staff offered same day appointments

Really helpful experience. I was able to get a same-day appointment and arrange a blood test for the following day. The clinical staff were very pleasant and my doctor was genuinely supportive throughout.

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PS

Peter S. Google 9 months ago

Rating

Excellent!

Missed the quality of previous practice

I resided in one location with my spouse for over two decades before relocating to another area in 2023. We benefited from excellent healthcare services at our previous practice and the standard of care appears to have been higher than what we are experiencing now. It is often only when you lose something that you truly appreciate its value.

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KS

Katrin S. Google one year ago

Rating

Excellent!

Quick help for holiday sunburn

Experienced a minor skin issue while visiting the Lake District and received prompt assistance at this practice. The entire team demonstrated genuine warmth and friendliness throughout the visit.

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LW

Lakes W. Google one year ago

Rating

Excellent!

Receptionists went out of their way to help

The reception team and management staff were courteous and accommodating, demonstrating a genuine willingness to go the extra mile in providing assistance.

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JG

Julia G. Google 2 years ago

Rating

Excellent!

Same day appointment when visiting on holiday

I became unwell during a holiday in the Lake District area. I attended a local health centre, where I was able to see a clinician on the same day. Following this consultation, I was referred to a nearby hospital for further investigations and received a prescription for treatment. I was very satisfied with the standard of care I received throughout the entire process. Thank you.

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JG

Julia G. Google 2 years ago

Rating

Excellent!

Seen same day while on holiday

While visiting Ambleside, I became unwell and was able to see a clinician the same day. The healthcare professional was excellent and arranged a referral to the local hospital, where I received treatment and felt better within a few hours. Thank you for providing such outstanding care.

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AW

Alison W. Google 3 years ago

Rating

Excellent!

Helpful and patient from start to finish

Couldn't ask for more, they've been incredibly supportive and considerate throughout!

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AF

Alan F. Google 3 years ago

Rating

Excellent!

Stayed loyal despite moving away

I have been a patient at a practice in the local area since 1979, when I previously lived there. Throughout the years, both my family and I have found this practice to be superior to other local alternatives. My spouse also chose to transfer to this same practice after having a disappointing experience with their previous provider in the wider area.

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LS

Luke S. Google 3 years ago

Rating

Excellent!

Efficient staff who really listened

The team demonstrated both professionalism and compassion in their approach.

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JM

Jack M. Google 4 years ago

Rating

Excellent!

Compassionate care that made a real difference

I was only in the area for a short while, but I registered to this surgery after expecting to stay for longer. The care I received at the Health Centre was exemplary, and I found the staff to be extremely compassionate and empathetic, to an extent I hadn't experienced in my native country, Wales. There was no judgement, and I actually feel that my appointments sparked a positive change in my life despite returning to Wales, in regards to an ongoing health matter. Much thanks to the staff, especially. :)

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GG

Gheorghe G. Google 4 years ago

Rating

Excellent!

Friendly reception made booking straightforward

Excellent facility with a highly skilled medical team.

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JE

Justin E. Google 5 years ago

Rating

Bad!

Couldn't get appointment during pandemic restrictions

I was able to complete my registration, however I was unable to obtain an appointment as it was classified as non-essential during the pandemic period.

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LS

Laura S. Google 8 years ago

Rating

Excellent!

Same day appointment when I called in

Visited a town for a few days and required a medical appointment during my stay. The practice was excellent at arranging an appointment on the same day I made contact. The team members were also very welcoming and pleasant.

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CS

Charlie S. Google 9 years ago

Rating

Excellent!

Quick appointment and antibiotics for tonsillitis

While away on holiday, my child developed tonsillitis and was able to see someone promptly and receive antibiotics without delay. The service was excellent and the staff were very pleasant.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01539 432693
  • Ambleside Health Centre Rydal Road Ambleside Cumbria LA22 9BP

Patient Experience Summary

Patients consistently report strong appointment availability, with many able to access same-day appointments when needed. The reception experience receives particular praise, with staff described as courteous, welcoming, and accommodating. Clinical staff are frequently noted for their professionalism, compassion, and supportive approach to care, with patients appreciating the quality of consultations and follow-up arrangements including referrals and prescriptions.

The practice environment is described as contemporary and well-maintained, offering a range of services. Long-term patients have expressed confidence in the continuity of care provided. One patient noted appointment access restrictions during the pandemic period when services were classified as non-essential, reflecting temporary constraints during that time.

A small number of patients who relocated have made comparisons with their previous providers, with mixed observations about relative standards of care. Overall, feedback emphasises responsive booking, courteous reception, professional clinical delivery, and a welcoming team approach across multiple service interactions.

Appointment

86.50 %
Excellent

Reception

87.25 %
Excellent

Cleanliness

82.00 %
Great

Care

88.75 %
Excellent

Respect

89.25 %
Excellent

Seen on time

87.00 %
Excellent
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