Ambrose Avenue Group Practice

Supportive and efficient from start to finish

Had a really positive experience at the practice. The staff were very supportive, kind and caring, and everything was handled efficiently. The healthcare professional I saw was lovely.

Felt genuinely listened to during my appointment

Excellent bedside manner and methodology when addressing my health concerns

Prescription issue resolved with helpful staff support

I experienced a delay with my prescription request. A member of the administrative team made considerable effort to resolve the matter promptly. The prescription processing team consistently provides excellent and helpful service.

Quick resolution on prescription issue

I contacted the practice about a prescription that needed attention, which I hadn't been aware required a review. The staff member I spoke with handled the matter promptly and effectively, arranging a temporary supply to cover me until my scheduled review after the new year. My overall experience with this surgery has been positive on each occasion I've visited.

Helpful staff made booking appointments easy

Tollgate surgery I've had a pleasant experience visiting this surgery on two occasions now for my regular injections. The staff member I saw was very helpful in accommodating my appointment needs and ensuring I could book in at convenient times. I'm very grateful for the excellent service provided.

Professional and patient explanation of results

The healthcare professional was professional, patient and gave me all the information I needed to understand my results. Overall, it was a pleasant experience. Thank you.

Quick jab appointment left me feeling at ease

Had my vaccination this morning with a member of the clinical team, who was very polite and efficient. They made me feel very comfortable and at ease, and I appreciated their professional approach. I'm looking forward to returning next week for my follow-up appointment with them.

Efficient online system made requests feel reassured

I am so very grateful for the care I have received, both for myself and my children. The clinical team at this practice are very caring and professional and I would highly recommend this service. The staff members I have seen have been wonderful and so kind. The online health system appears to be very efficient and I feel so reassured that when I submit a request, this will be dealt with promptly. On all of the occasions where I have used the online system, I have received a phone call from the clinical team or a message. The service also gives patients the opportunity to describe their concerns and upload photos. It is brilliant. Thank you so much to the practice. Very grateful 🙏

Helpful staff who listened and supported

I have experienced a few challenging medical situations this year, however, I received the assistance I required and this was largely due to the support of a member of staff. They demonstrated professionalism and made considerable effort to ensure I obtained what I needed.

Helpful receptionist sorted my prescription query

I contacted the practice regarding a prescription matter and received assistance from a helpful member of staff who resolved the issue for me.

Nurse made wound care feel comfortable and reassuring

Had an excellent experience at Ambrose group practice. The nursing staff member I have seen on several occasions is brilliant, with an amazing sense of humour that puts you at ease. Their professional manner and knowledge is reassuring. I required a procedure and had to attend appointments every other day for wound care. With their skilled cleaning and dressing techniques, my recovery progressed perfectly. They even followed up with a call to check on my progress a few weeks afterwards. Truly impressive work ethic.

Quick callback on the new booking system

Submitted a request for an appointment this morning and received a phone call shortly afterwards with an available slot later that day. Very satisfied with the experience - have been a patient at this practice for many years and am pleased with the updated appointment booking system.

Friendly and efficient flu jab appointment

A big thank you to the staff member who gave us our flu vaccinations today at the clinic. They were friendly, professional and efficient.

Prompt response and swift hospital referral

Very good treatment received. Blood test was carried out, followed by a phone call the next day at midday, with an appointment offered that same afternoon. After examination, a referral to hospital was arranged. The hospital appointment came through within a couple of weeks and the outcome was reassuring. The prompt and efficient service was much appreciated.

Welcoming and knowledgeable nursing care received

The nursing staff member was exceptionally welcoming, knowledgeable, and understanding throughout the appointment.

Quick appointment through the online system

Experienced a flare-up of joint inflammation and used the online appointment system yesterday, receiving an appointment today. Excellent service. Saw a clinician who was new to the practice. They explained everything clearly and discussed what might happen going forward. Demonstrated great interpersonal skills and will be a valuable addition to the team.

Polite and welcoming reception staff

Extremely courteous and hospitable service that exceeded expectations.

Friendly approach made blood test painless

The staff member was very friendly and approachable. I tend to be anxious about needles, but the blood test procedure went smoothly and was a positive experience. I barely felt any discomfort at all. The conversation during the procedure was helpful in keeping me relaxed, which was an effective approach. I appreciated the care and attention provided.

Friendly staff made the jab painless

Received a flu vaccination this evening with a very friendly healthcare professional. The procedure was painless and the staff member was exceptionally charming and pleasant. Thank you.

Flu injection done with a gentle touch

The healthcare professional who administered my flu vaccination was excellent, delivering the injection with no discomfort whatsoever. They were very pleasant and friendly throughout the appointment.