Ambrose Avenue Group Practice

Polite staff made me feel reassured

Excellent care provided. The staff were courteous and offered reassurance throughout. Much appreciated.

Fast appointment booking but notes weren't reviewed

The appointment booking system functioned efficiently and I was pleased to receive an appointment promptly. However, it appeared that when I attended my consultation, the clinician had not reviewed my detailed written submission explaining the reason for my visit, which meant I needed to repeat the information I had already provided online. I was also disappointed to discover that the surgery had made a general referral to the neurology department at the hospital without specifically requesting the follow-up imaging scan that my privately-seen neurologist had recommended following an appointment in April. My neurologist had suggested a wait of approximately two months for this scan through the NHS, but I have now been waiting considerably longer than this timeframe. I remain concerned about this extended delay, particularly given my continuing symptoms and lack of progress, though I am grateful that the clinician has offered to contact the hospital to specifically request the imaging appointment and ensure the results are shared with my neurologist, whom I plan to consult privately again.

Professional service with efficient appointment handling

The healthcare professional demonstrated professionalism and efficiency, providing the reliable standard of service typically expected from this practice.

Felt genuinely listened to and understood

The healthcare professional demonstrated considerable compassion and helped me feel at ease during my visit.

Felt listened to and treated with respect

Had an appointment with a member of the clinical team who was very helpful and demonstrated a personable approach.

Felt truly listened to and understood

One of the medical professionals I have encountered at this practice is exceptionally skilled and demonstrates a genuine understanding of patient needs. The care provided was of a high standard and much appreciated.

Staff attitude made the visit unpleasant

The service fell significantly short of expectations, and the staff performance was disappointing. The overall experience was far below satisfactory standards.

Fast online booking made scheduling easy

The updated appointment scheduling system operates smoothly and promptly. Consultation slots can be booked at later times during the week, including evening availability.

Online booking made same-day appointment easy

Accessed the new online booking system and received a call back within an hour, with an appointment available the same day. Very pleased with how quickly an appointment could be arranged on the same day.

Quick response when health suddenly worsened

From the first day five years ago I have received excellent care from this surgery. The prompt response to a sudden change in my health went far beyond anything I could have hoped for. I would like to thank the reception team for their consistent kindness and support. The clinical staff have been particularly excellent in their approach to my care.

Nurse practitioner took time to explain everything

The healthcare professional took time to listen to my concerns and provided a clear explanation of my skin issue, along with some helpful information. Excellent service.

Felt listened to and well informed

Outstanding healthcare professional who demonstrated both expertise and compassion during my visit.

Quick prescription sorting and easy online booking

I contacted the surgery today about a prescription matter and it was resolved immediately. Since registering with the online appointment system, I have experienced no issues whatsoever, with all my appointments being arranged promptly whenever required.

Reception staff could improve their manner

I have consistently received good treatment at this practice throughout my time as a patient here. However, some members of the reception team could benefit from additional training in customer service and interpersonal skills.

Quick and efficient appointment from start to finish

Everything proceeded smoothly, with a notably swift and well-organised experience.

Quick check-in and prompt appointment call

I arrived at the practice early to allow time for potential delays, and was promptly seen following the digital check-in process. The clinical procedure was carried out smoothly and professionally as expected. I appreciate the service received.

Prescription team helped sort medication quickly

A member of the prescription team has been wonderful in assisting me with resolving a medication issue for my child. They demonstrated exceptional helpfulness and managed to address the matter with impressive speed.

Nurse put my mind at ease

On behalf of my wife, I have been asked to mention how knowledgeable and professional the nursing staff were during the assessment of my medication, which helped to put my mind at ease. Thank you.

Quick response to urgent health concern

I submitted an online appointment request through the practice system and received a telephone call within 10 minutes to offer me an available slot within the hour. Upon arriving at the surgery, I was seen promptly by the nurse practitioner, who was very pleasant and professional. We had a comprehensive discussion about my symptoms, and my blood pressure and pulse were checked. It was determined that an ECG would be necessary, which was arranged quickly. A clinician was brought in to review the results, and it was decided that hospital assessment was required. An ambulance arrived within 10 minutes and transported me for additional investigations. The entire team demonstrated excellent care and efficiency throughout the process. I was contacted the following morning to check on my wellbeing. I was very satisfied with the standard of care provided by all involved.

Quick response and felt properly listened to

Excellent service received after sending a message in the morning, which resulted in a prompt phone call and same-day appointment. The healthcare professional I saw was wonderful, demonstrating attentiveness and genuine listening skills, and proved to be a thoroughly pleasant person to interact with.