Ambrose Avenue Group Practice
Average! (85 reviews)
Average! (85 reviews)
Feedback reflects a mixed experience with significant operational challenges alongside strong clinical performance. Appointment availability emerges as the most persistent concern, with patients reporting difficulty securing advance bookings, extended telephone queue times, and reliance on walk-in services. Phone access presents particular difficulties, with callers experiencing waits of several hours and inconsistent responsiveness. Prescription processing has also generated frustration, with delays and administrative errors reported. Reception staff interactions have been variable, with some patients noting courtesy concerns, though others have experienced supportive and helpful service.
Where patients successfully access clinical care, feedback is notably positive. Healthcare professionals are consistently praised for expertise, compassion, courtesy and attentiveness. The online appointment system has received particular commendation when functioning effectively, enabling same-day or next-day access for some patients. Nursing and clinical staff demonstrate strong interpersonal skills and professional knowledge, with patients appreciating thorough explanations and reassurance.
The practice appears to operate with capable clinical teams delivering quality care, yet faces significant organisational challenges around appointment access, phone management and administrative efficiency. These access barriers appear to be the primary driver of patient dissatisfaction, particularly for those requiring regular contact or urgent appointments.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience with significant operational challenges alongside strong clinical performance. Appointment availability emerges as the most persistent concern, with patients reporting difficulty securing advance bookings, extended telephone queue times, and reliance on walk-in services. Phone access presents particular difficulties, with callers experiencing waits of several hours and inconsistent responsiveness. Prescription processing has also generated frustration, with delays and administrative errors reported. Reception staff interactions have been variable, with some patients noting courtesy concerns, though others have experienced supportive and helpful service.
Where patients successfully access clinical care, feedback is notably positive. Healthcare professionals are consistently praised for expertise, compassion, courtesy and attentiveness. The online appointment system has received particular commendation when functioning effectively, enabling same-day or next-day access for some patients. Nursing and clinical staff demonstrate strong interpersonal skills and professional knowledge, with patients appreciating thorough explanations and reassurance.
The practice appears to operate with capable clinical teams delivering quality care, yet faces significant organisational challenges around appointment access, phone management and administrative efficiency. These access barriers appear to be the primary driver of patient dissatisfaction, particularly for those requiring regular contact or urgent appointments.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Dale E.
3 years ago
Bad!
Impossible to book and made unwelcome
Disappointing experience. It is difficult to obtain an appointment, and when you do manage to speak with someone, there is a sense of being made to feel like a burden.
Lisa W.
3 years ago
Bad!
Appointments gone by nine every time
I called again to request an appointment, only to find that all available slots had been taken by 9am. This is the second day I've attempted to book. Not everyone has the flexibility to arrive early for open access appointments and risk disappointment. The team doesn't seem to hear patient concerns. This practice requires significant changes, as the current service delivery is quite poor. While there are clearly talented clinicians working here, the way the practice is organised and managed needs improvement. The system feels disorganised and inefficient.
Emily B.
3 years ago
Excellent!
Staff went above and beyond with scheduling
After having a difficult experience at another practice when I first relocated to the area, I was apprehensive about registering with Ambrose, but I've been pleasantly surprised. They've made considerable effort to accommodate my appointment needs given the constraints of my work schedule. The staff have been exceptionally welcoming and supportive throughout. My previous practice left me feeling upset following an interaction with a senior clinician, whereas the senior clinician at Ambrose has been wonderfully uplifting and positive - exactly the kind of warmth and encouragement you appreciate when you're feeling unwell.
James S.
3 years ago
Excellent!
Efficient triage system helped during difficult times
I cannot speak highly enough of this practice. During the challenging period related to the pandemic, their system for evaluating and scheduling appointments functioned effectively. I was able to access timely care when required, and subsequently benefited from consistently high-quality ongoing support.
James R.
3 years ago
Bad!
Left waiting too long for urgent callback
I felt extremely disappointed by my experience. I have been experiencing severe pain and have been waiting for over 48 hours without receiving a response. I am frustrated with the level of service provided and feel that the system is not meeting my needs adequately.