Clare House Surgery | Amicus Health

Concerns taken seriously in clean surroundings

Excellent medical practice. Dependable and forward-thinking approach to care. I have consistently felt that my health concerns were taken seriously and that I was presented with appropriate treatment alternatives. The premises are generously proportioned and well-lit, featuring a clean, bright environment that appears well-kept and properly maintained throughout.

Poor communication and lack of child care examination

I am deeply disappointed by the level of care provided for my young child. There have been two significant concerns with our experience at this practice. The first relates to the management of a recurring ear condition. Following multiple appointments, despite indicators of infection being noted, the clinicians seen were reluctant to perform a thorough examination and suggested a watchful approach without properly investigating the issue. I had to request an examination several times during one visit before it was eventually carried out, only to be advised again to monitor the situation at home. It was only during a developmental assessment conducted elsewhere that hearing concerns were identified and a referral to a specialist service was arranged. The second issue concerns the handling of vaccination records. When I submitted international immunisation documentation in mid-2025 and specifically asked to be informed of any missing vaccines, the practice did not identify a gap in the vaccination schedule. Now that my child has reached the age of two, the practice has declined to provide catch-up vaccination through the NHS programme and instead directed us to arrange and pay for private vaccination elsewhere, citing the delay as our responsibility. I have not received a reply to correspondence I sent in late January. The overall experience has been marked by poor communication and a standard of care for children that falls well short of what should be expected.

Receptionist helped us reschedule after messaging mix-up

My daughter attended an emergency appointment today. Due to a problem with the appointment confirmation message, we arrived after the standard clinic closing time. Despite this, the clinician was exceptionally accommodating and saw us regardless. This is the third occasion on which this practice has assisted our family, and I cannot speak highly enough of the experience. The clinician was wonderful with the children and demonstrated genuine care and professionalism.

Felt genuinely heard during appointments

I've attended appointments twice, once during a period of illness in pregnancy and once more recently regarding concerns about my family member. The clinician I saw was outstanding on both occasions and helped me feel at ease right from the start. I've seldom experienced such a strong sense of being listened to by a healthcare professional. My appointment did run approximately 20 minutes behind schedule, but I'm maintaining my 5-star rating because this is fairly common across many healthcare settings, and it's evident that the clinician was prioritising giving patients adequate time rather than rushing through consultations. I'd also like to commend the reception team, who have consistently been welcoming throughout my visits. During my most recent appointment, I noticed a member of the reception staff handling a challenging interaction with a difficult patient (who appeared to be experiencing anxiety) with remarkable composure and empathy while maintaining appropriate professional boundaries. I was genuinely impressed by their professionalism.

Friendly welcome at new practice

Recently relocated to the area. I was very pleased with the professionalism demonstrated by all members of staff I encountered and the level of care I was given.

Helpful explanation despite the wait

Apart from being kept waiting for a short time, the service I received was excellent from the clinician I saw, who explained the procedure and aftercare thoroughly. 10/10 thank you

Prompt response and helpful home visit arranged

I appreciate the prompt response to my telephone inquiry about a patient with additional needs. The home visit that was arranged was very helpful and much valued. Following the treatment that was prescribed during that visit, the patient has been progressing very well.

Felt listened to throughout the whole appointment

From beginning to end, this was an exceptional experience. Every aspect was thoroughly explained, covering both the procedure itself and the necessary aftercare instructions. The pleasant background music throughout added to the overall atmosphere. Many thanks to the entire team for their excellent care.

Felt genuinely listened to and valued

I had another positive experience with this practice today and wanted to express my appreciation for the excellent care and attention I received. The clinical staff demonstrated genuine professionalism and dedication throughout my visit.

Prompt service and felt listened to

Excellent and efficient service. I would certainly suggest this practice to others.

Always willing to go the extra mile

This surgery has consistently provided excellent care for both me and my family member. I would highly recommend them to others.

Felt genuinely listened to and cared for

I value the support that was provided to me.

Returned for repeat surgery with confidence

I underwent hand surgery at this clinic approximately five years ago and was very pleased with both the quality of care provided and the outcome achieved. When I required a similar procedure on the other side, I returned to the same clinic. The standard of service remains excellent, and I am confident that the results will be equally positive. I am very grateful for the care received.

Always punctual and welcoming reception

Outstanding care with punctual appointments and a wonderful team providing support.

Care that eased my worries completely

The procedure was executed very well and the level of care provided was outstanding. Any concerns I had beforehand became completely irrelevant. Excellent experience overall.

Prompt appointment with helpful outcome

Prompt appointment, very pleasant healthcare professional, very helpful outcome.

Friendly surgery with punctual appointments

Attended an appointment at the scheduled time, consistent with previous visits. The practice appears to be welcoming and well-organised.

Repeatedly dismissed without proper investigation

I cannot recommend this surgery based on my experience. Over recent months, I have visited on several occasions and felt that my concerns were not adequately addressed each time. During appointments, I observed clinical staff using online resources to research my symptoms in front of me, and on other visits, I was sent away only to be redirected to another clinician before receiving a text message with findings that did not seem particularly significant. I have also brought my two daughters to this surgery multiple times. On one occasion, my younger daughter was unwell and had experienced notable weight loss, yet when I raised this concern, I was asked what I expected to be done about it. Following my fourth visit without satisfactory resolution, I took her to the emergency department at another hospital, where she has since received excellent care. Since registering with a different practice, I have experienced considerably more engagement and attentiveness from clinical staff in just one week than I did throughout my five years at my previous surgery. I now feel I am receiving the level of care and attention I was seeking.

Helpful specialist who listened and explained well

When I attended an appointment with a clinician who specialises in skin conditions, they were extremely supportive and demonstrated good knowledge in their field. I am hopeful that the recommended approach will prove effective.

Friendly reception made booking straightforward

Excellent experience. I would suggest this practice for your healthcare requirements.