Clare House Surgery | Amicus Health

Felt listened to during dermatology appointment

I attended a dermatology appointment recently and was provided with outstanding guidance, attention and assistance.

Friendly staff who took time to listen

I was very pleased with my visit and found the team to be welcoming and helpful, addressing all of my concerns thoroughly.

Friendly staff made the whole visit smooth

Excellent service provided by all team members throughout the practice, from front desk to clinical staff.

Felt genuinely relaxed during my procedure

Excellent care provided by a highly professional team. The staff made my experience during a minor procedure remarkably calm and comfortable, creating one of the most reassuring appointments I've had. Very grateful for the support received.

Friendly team helped ease my needle anxiety

The staff were exceptionally welcoming and helped put me at ease during the minor procedure, which I found particularly reassuring given my anxiety about needles. They were thoughtful enough to accommodate my music preference during the appointment, which added to the overall comfort of the experience.

Quick appointment with clear information provided

The appointment was scheduled sooner than anticipated, with clear guidance provided beforehand. Parking facilities in the vicinity were convenient and accessible. Every aspect of the care experience during the assessment visit was of a high standard and met expectations throughout.

Impossible to reach by phone anymore

I would rate this much lower if possible. When I initially registered with this practice, it was excellent, but like many services in growing areas, the facilities and resources have not kept pace with demand. If anyone has discovered an effective way to reach them by telephone, I would appreciate hearing about it. I have found myself seeking private healthcare recently as I am unable to rely on this service. It is deeply disappointing and concerning.

Friendly staff made procedures feel less daunting

Transparent communication throughout the entire visit. Welcoming and professional demeanor. Demonstrated compassion with a calm and personable setting, along with valuable support and direction. Found the experience far more comfortable than attending a large, busy, detached medical facility. Much appreciated.

Staff explained the procedure really clearly

I attended the clinic on three separate occasions following a referral for a minor procedure. The team demonstrated excellence throughout my visits. The procedure itself was well explained beforehand and performed with professionalism and attentiveness. The aftercare support provided was equally reassuring and helpful. I was thoroughly impressed with every aspect of my experience.

Friendly reception made the visit pleasant

Outstanding

Straightforward booking and attentive listening

The service provided was excellent from beginning to end. The clinician demonstrated a strong commitment to patient care and was a real asset to the practice.

Staff listened and explained everything clearly

The appointment was excellent, with thorough explanations provided throughout. The entire team demonstrated outstanding care and attentiveness during my visit.

Staff made me feel genuinely cared for

The team demonstrated genuine compassion and helped me feel significantly improved during my visit and the overall experience.

Easy to get appointments at this surgery

I have been very satisfied with this practice since my transfer from my previous surgery. I have found it straightforward to obtain appointments, and the clinicians I have consulted with have provided excellent care.

Efficient surgery and helpful reception staff

I would like to express my gratitude for the exceptional care I received. The surgical procedure I underwent was performed with great skill and efficiency, resulting in a successful outcome. My recovery is progressing well and I am truly appreciative of having had the operation completed. Thank you to the entire team for their professionalism and support. Wishing everyone a wonderful festive season and a prosperous year ahead. 🎄❄️🎁

Always helpful when I visit the practice

Always a positive experience when I attend appointments here.

Friendly and thorough from start to finish

Excellent service throughout the entire patient journey, from first appointment to subsequent care. The staff demonstrated a welcoming yet professional approach with comprehensive attention to detail.

Felt genuinely listened to here

I switched to this practice from my previous surgery and it was one of the best decisions I made for myself and my family. The staff here genuinely listen to your concerns and demonstrate compassion and understanding. I am very pleased with all the healthcare professionals I have interacted with at this practice.

Treated with kindness throughout my surgery

I recently underwent hand surgery and was treated with kindness, courtesy and professionalism throughout the entire process. The procedure was very successful. I would highly recommend this practice to others.

Clear explanations made the whole experience better

I found the standard of care to be excellent. The team demonstrated professionalism and genuine kindness throughout my visit. Everything that took place was communicated to me in a clear and understandable way. I would be happy to recommend this clinic to others.