Clare House Surgery | Amicus Health

Helpful staff and easy appointment booking

I have consistently experienced helpful service from all staff members and have never had trouble securing an appointment when needed. On the whole, I am very satisfied with this practice.

Small practice, appointments ran on time

Excellent service from start to finish. The healthcare professional provided a comprehensive overview of the planned approach. Appointments ran punctually throughout. The team demonstrated professionalism and a friendly demeanor that helped put me at ease. The convenient location of the practice made attending appointments straightforward and hassle-free. I found little room for improvement in my overall experience.

Helpful text reminders and welcoming reception

Message-based appointment notifications. Courteous team members.

Helpful and friendly appointment experience

The healthcare professional was extremely approachable and supportive throughout the appointment.

Good consultation but lengthy wait for appointment

Addressed all of my concerns and demonstrated good listening skills, making for a satisfactory consultation, though there was a considerable wait time before the appointment could be scheduled.

Doctor took time to listen properly

I was treated with respect and the clinician made time to genuinely hear my concerns. We had a comprehensive, unhurried conversation and I felt very satisfied with how we arrived at meaningful outcomes together.

Felt reassured and safe during my procedure

The clinical team looked after me incredibly well, putting me at ease and reassuring me whilst having my procedure. I felt in very safe hands and I'm so thankful for the care provided at the surgery.

Friendly staff made me feel welcome

Excellent and welcoming team with outstanding service, much appreciated.

Clean, welcoming space with attentive care throughout

I recently underwent hand surgery at a local surgical facility and have been very pleased with the care I received throughout my treatment journey. The facility is conveniently located, maintains a clean and bright environment, and creates a welcoming atmosphere. The clinical team demonstrated friendliness and professionalism, offering a warm reception from the outset. The surgeon proved to be approachable and well-informed, ensuring I was kept fully updated about the procedure at each stage. The surgery has already brought noticeable improvement to my hand function and I remain optimistic about my recovery. I felt genuinely cared for during my time at the facility and was treated with individual consideration. This is an excellent resource for patients across the region. I am grateful to everyone involved for providing such a positive experience.

Clear explanations made the appointment worthwhile

Outstanding appointment where all available choices were presented in a clear and understandable manner. Much appreciated.

Pleasant and easy to talk to

A pleasant and agreeable healthcare professional.

Disappointing experience with long waiting times

This practice has been a source of considerable frustration for me.

Long-term patient with no complaints here

I have been a patient at this practice for a considerable time and have consistently had positive experiences with all of the clinical staff. They have been excellent throughout my time here, which is a marked improvement compared to my previous surgery.

Felt listened to and really cared for

Brilliant service from an amazing clinician. Couldn't ask for more. Thank you so much.

Felt truly listened to and understood

I am very grateful for the professional and understanding approach shown during my appointment. Thank you very much for the care provided.

Felt listened to and given plenty of time

I attended an appointment today with a member of the medical team who demonstrated a helpful and caring approach. They allocated sufficient time during the consultation and provided reassurance throughout. I found them to be an excellent practitioner.

Quick Saturday procedure with friendly staff

A minor procedure was carried out on a Saturday morning in an efficient and straightforward manner. The clinical team and support staff were very pleasant throughout.

Phone booking options could be clearer

The in-person visit and subsequent pharmacy experience were handled well with a positive reception and prompt response. However, the telephone system presented some challenges when calling at 8:30am, as the automated message and available options were unclear, particularly regarding how to book appointments by phone. The reception team later clarified in person that the correct option is the first one when calling, which would have been helpful to know initially.

Friendly reception made me feel welcome

A warm and welcoming group of staff members.

Kind staff took time to listen

The entire team demonstrated kindness and consideration throughout my visit. Everything was communicated clearly and thoroughly. I was given adequate time to have my concerns addressed and reassured. From beginning to end, my experience was entirely positive. It was reassuring to receive such compassionate and attentive care from all the staff members.