Amwell Surgery

Friendly staff made my medical visit smooth

I've been a client for just a short while, but I have absolutely no complaints. In fact, this experience is completely different from my previous medical encounter. The front desk staff are consistently courteous and competent.

Quick and reliable telemedicine help

Amwell has consistently provided me with exceptional medical support and top-notch service.

Caring doctors helped my anxious son

I recently had two exceptional visits to this practice, including one with my anxious child, and both times the general practitioners were outstanding.

Quick and smooth online referral process

The online referral system is efficient, and the medical staff, including physicians, nursing professionals, and front desk personnel, are consistently courteous and supportive.

Delayed care for my daughter's broken collarbone

If I could award zero stars, I would. This service is completely ridiculous. My daughter suffered a collarbone fracture during our vacation, and although we received initial treatment at a foreign hospital, we were told to consult a pediatric surgeon back home. When I contacted my general practitioner to obtain a referral for the specialist (with complete hospital documentation and x-rays), they responded by suggesting a GP appointment in 1-2 days to discuss the referral... Are you serious????? What is there to discuss? My child has a broken bone and needs immediate attention!!!!! Absolutely unacceptable!!!!! Is this how medical professionals behave? Disgraceful!

Frustrating wait for urgent prescription help

Extremely ineffective when it comes to expediting a prescription request. It appears that either the medical staff are uninterested or the administrative personnel have failed to handle their responsibilities properly 😕

Good care with honest health advice

I've been a patient at this practice for an extended period and have consistently received exceptional care from every staff member. The doctors and nurses I've encountered are truly outstanding, and I cannot speak highly enough of them. While their guidance on lifestyle choices like smoking, drinking, weight management, and physical activity might not always be what patients want to hear, it's crucial to take an active role in your own healthcare. I believe a significant portion of NHS resources are likely spent addressing preventable health conditions, though this is certainly not the fault of the practice itself.

Doctors who saved my life

I wouldn't consider switching healthcare providers after my experience with Amwell. They're absolutely flawless. The physicians are top-notch, and their administrative team is incredibly efficient and courteous. Having been their patient for a decade, I can count their errors on one hand. They've genuinely been lifesavers for me during my serious health challenges. On one memorable occasion, my doctor literally caught me as I was collapsing through the doorway, nearly unconscious. I'm completely devoted to their care and will defend them passionately. I wholeheartedly recommend giving them a chance - they're wonderfully compassionate and skilled :)

Quick and easy online appointments

Absolutely no complaints about this medical practice. Their online consultations are incredibly efficient, and I've never experienced any difficulties scheduling appointments. The reception staff and administrative team are exceptional, and I wholeheartedly endorse this surgery x

Impossible to book when sick

Scheduling an appointment is practically impossible. Totally worthless service. Update - with the Covid situation improving slightly, there's now a slim possibility of actually receiving a phone call and securing a same-day appointment.

Caring doctors who truly listen

The medical professionals here are incredibly courteous and attentive, with physicians who genuinely take the time to understand your concerns. The nursing staff demonstrates remarkable compassion, while the front desk team maintains an upbeat and welcoming demeanor, always ready to assist patients in any way possible.

Caring doctors who truly listen

Top-notch medical professionals who truly stand out from the rest - absolutely exceptional care and expertise that surpasses all others I've experienced.

Waiting weeks with no test results

I previously found great satisfaction with this medical practice. However, recently whenever I seek guidance or medical assistance for any health issue, I'm consistently referred for testing without any subsequent communication. This is incredibly aggravating, particularly when dealing with routine health matters.

Worst mental health support ever

I've experienced from this practice for years is APPALLING. If alternatives existed, I wouldn't remain registered here. I'm not typically someone who complains, but I've reached my breaking point. There's a total absence of empathy and consideration, particularly for a delicate matter like mental health. This general practitioner completely discouraged me from seeking help for my mental well-being for 8 years, during which I attempted suicide twice. They demonstrate an utter lack of compassion for someone requiring a specialized care provider - a provider I was previously assured would be available. After all these years, I finally muster the courage to address my mental health again, and once more I'm entirely dissuaded from pursuing treatment if it means engaging with this GP, especially their phone staff. The whole situation is utterly unacceptable and rage-inducing.

Kind help when meds went missing

The representative at Amwell who took my call at 14:18 was incredibly supportive in assisting me with replacing my lost medication. Her dedication to helping me order the necessary tablets was exceptional, and her demeanor was consistently courteous and professional. The reception team demonstrated remarkable compassion, with her proactively reaching out to the physician on my behalf. Despite the inherent stress of their roles, the staff maintained a high standard of service. My sincere appreciation goes out to them.

Friendly staff made my medical visit better

The front desk personnel were incredibly supportive and kind. The nursing team and physicians were equally pleasant and attentive. I'm truly satisfied that I selected this medical facility after relocating to the region.

Prescription troubles left me frustrated

Extremely frustrating experience with patient communication As a recently registered patient, I felt completely disheartened and disrespected Twice I've been unable to obtain a prescription and was redirected to distant healthcare facilities through the NHS What is the purpose Of maintaining registration if the healthcare professionals cannot deliver the basic services that should be readily accessible through your primary care provider or nurse

Terrible wait with a sick baby today

I'm forced to award a single star, and that's only because Google doesn't permit a zero-rating. The service is absolutely abysmal. If you somehow navigate past their automated "call back at 2pm for an appointment" script and actually secure a slot, you can be certain you'll endure a wait of at least 15 minutes or more. Today, I sat with my ill infant for 30 minutes beyond my scheduled time, and the staff displayed complete indifference. This isn't an isolated incident - it's a consistent pattern every single time we come here.

Medication mix-ups but could be worse

On the whole, this place isn't terrible. Telephone communication can be challenging, but email support helps navigate issues. The reception team tends to be direct and sometimes abrupt, particularly when discussing test results or addressing patient inquiries. They recently made significant errors with my medication dosages, though I'm hopeful these will now be rectified. It's clear that local healthcare services are under immense pressure, with Hoddesdon experiencing substantial population growth due to extensive new housing developments, yet without corresponding increases in medical staffing or facilities. Despite the challenges, it's worth noting that compared to other practices in the area, this one still manages relatively better.

Quick and caring medical team

Everything about this medical facility is top-notch. The personnel demonstrate excellent manners and are incredibly supportive. The physicians are remarkably compassionate and attentive. Their appointment system has improved, with wait times significantly reduced and accessibility much better.