Amwell Surgery
Average! (61 reviews)
Average! (61 reviews)
Patient feedback reflects a mixed experience with this GP practice. Positive comments consistently highlight the professionalism and compassion of clinical staff, with physicians and nurses described as attentive, skilled, and genuinely caring. Reception teams receive particular praise for courtesy and warmth, while online services and efficient referral systems are noted as strengths. However, significant concerns emerge around appointment access and communication.
Patients report substantial difficulties securing appointments, with lengthy telephone waiting times and booking system issues creating barriers to care. Reception staff responsiveness varies considerably, with some patients experiencing dismissive attitudes and poor phone handling. Communication inconsistencies between different staff members have left patients confused, and delayed referral processing has caused frustration, particularly in cases requiring specialist input. While care quality during consultations is generally appreciated, the appointment experience and accessibility challenges represent persistent pain points affecting patient satisfaction.
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Patient feedback reflects a mixed experience with this GP practice. Positive comments consistently highlight the professionalism and compassion of clinical staff, with physicians and nurses described as attentive, skilled, and genuinely caring. Reception teams receive particular praise for courtesy and warmth, while online services and efficient referral systems are noted as strengths. However, significant concerns emerge around appointment access and communication.
Patients report substantial difficulties securing appointments, with lengthy telephone waiting times and booking system issues creating barriers to care. Reception staff responsiveness varies considerably, with some patients experiencing dismissive attitudes and poor phone handling. Communication inconsistencies between different staff members have left patients confused, and delayed referral processing has caused frustration, particularly in cases requiring specialist input. While care quality during consultations is generally appreciated, the appointment experience and accessibility challenges represent persistent pain points affecting patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Adam S.
8 years ago
Excellent!
Early morning slot saved me
I've been with this medical practice for a long time. Their staff consistently demonstrate professionalism and warmth! However, if you're facing an issue that's impacting your work, be sure to contact them or visit early in the morning to secure an emergency slot. Their reputation means they're popular, so patients with less urgent concerns might find themselves lower on the priority list.