Ancora Medical Practice

Out-of-hours prescription sorted quickly

Out-of-hours medication was provided without difficulty late in the evening following a problem with a prescription renewal. The team demonstrated helpfulness and expertise, the premises were well-maintained, and the wait time was minimal.

Pharmacy keeps forgetting my monthly prescription

I've had a positive experience with this pharmacy and am considering switching my prescriptions there. My current chemist has been problematic lately. I visit monthly and have encountered recurring issues over the past few months where my essential medication hasn't been available. I haven't received any notification by phone, text, or email about these shortages—I only find out when I arrive to collect my prescription. The only reason I've continued using my current pharmacy is due to its convenient location near my home. I'm now seriously considering making a change.

Quick appointment booking made easy

Prompt and well-organised service

Helpful and thorough consultation experience

Excellent healthcare professional.

Different doctors, mixed quality at clinic

I have attended appointments with several practitioners at this clinic. Based on my experience, I would say that one particular doctor stood out as being notably more competent than the others.

Reception staff were unhelpful and dismissive

I found the experience to be quite disappointing.

Hard to book but respectful when you get there

Obtaining an appointment presents considerable difficulty, however once secured, the care received is respectful and delivered to a professional standard.

Impossible to book an appointment by phone

I have been unable to secure an appointment despite making numerous attempts to contact the surgery. The phone lines are consistently busy, making it difficult to get through. I am keen to receive medical attention.

Friendly staff who sort things out quickly

Pleasant, welcoming staff and issues are typically resolved quickly.

Helpful consultation but could listen better

I appreciate the care I received, though there were some aspects of the experience that could have been more positive.

Sent between pharmacy and doctor without help

I felt the experience was unsatisfactory. My daughter was unwell with symptoms including a high temperature, throat discomfort, and a respiratory condition. When I contacted the practice in the morning to request an appointment, I was redirected to the pharmacy, who then directed me back to the practice. There was a delay of around 15 minutes due to traffic congestion during the busy festive period. The clinician declined to see us and instead advised us to attend the emergency department. Managing all of this in a single day while my daughter was ill was frustrating. Overall, I felt the standard of care provided fell short of expectations.

Impossible to book appointments through the phone lines

Accessing appointments at this surgery has proven to be a stressful experience, and the booking process is quite challenging. The practice recommends calling early in the morning, as availability becomes limited as the day progresses. However, the telephone lines are frequently congested, making it difficult to reach someone. Since relocating, I have found the transition to this practice frustrating, particularly as I have several ongoing medical matters that require attention and follow-up care. The difficulty in securing appointments has significantly increased my stress levels. The booking process has required numerous attempts to connect with reception staff, and the repeated calling has affected my sleep and overall wellbeing. The situation feels unnecessarily complicated and has been quite distressing.

Pharmacy staff weren't very welcoming

The pharmacy team's manner was not welcoming.

Good service and helpful reception staff

The service provided has consistently been satisfactory.

Friendly staff made vaccination appointments straightforward

Received vaccinations at this practice and found the staff to be very welcoming and pleasant.

Pharmacy and surgery don't talk to each other

The healthcare providers at this practice and the associated pharmacy appear to operate without adequate coordination between them.

Friendly reception made the visit worthwhile

It's a medical practice.

Reception helpful but appointment felt rushed

The reception team and healthcare provider were pleasant and communicative. However, during my child's urgent appointment, the consultation felt hurried and could have benefited from a more measured pace.

Friendly staff who genuinely try to help

The team at this practice consistently demonstrates a cheerful and welcoming demeanor, and they make genuine efforts to assist patients with their various needs.

Reception mix-up meant missing appointment

I booked an appointment for the afternoon. When I arrived, my details were recorded and I was directed to wait for a clinician in one of the consultation rooms. Following a 45-minute wait, I decided to inquire about the delay. The receptionist then informed me that I had attended the wrong practice location. This was extremely frustrating as I subsequently missed my appointment slot. This is not an isolated incident, as I have experienced similar issues previously at this practice. On a past visit, I felt the clinical approach was inadequate. Overall, I have found my experiences at this practice to be disappointing.