Ancora Medical Practice

Doctors ignore notes and question repeat medication

I have found this to be an unsatisfactory medical practice experience. The clinical staff appear not to review patient records thoroughly, and there is frequent questioning regarding ongoing prescriptions that feels excessive and makes it difficult to receive the necessary care. The pharmacy services have similarly fallen short of expectations.

Reception staff were always polite and helpful

Always very courteous. Always enjoy seeing this particular clinician.

Appointments kept getting changed without telling me

I have since moved to a different practice due to ongoing difficulties with this surgery. Obtaining appointments proved to be extremely challenging. One clinician declined to refer me for additional investigations despite recommendations from a specialist - I had to make repeated calls requesting the tests as my condition deteriorated significantly, eventually leading to hospital admission. When I subsequently attempted to book an appointment with another clinician following this experience, my appointment slot was altered to a different date and time without my knowledge, preventing me from seeing the alternative doctor I had hoped would provide better support. I arrived expecting my original appointment only to be turned away in an unhelpful manner. The handling of my appointments by this particular clinician seemed unusual. There is also a member of the reception staff whose manner is dismissive, patronising and disrespectful - someone with this approach seems unsuitable for a healthcare environment. The practice overall appears to be poorly managed - it is disappointing as the surgery was considerably better several years ago.

Helpful staff despite the busy queues

Excellent pharmacy with a bustling atmosphere and genuinely supportive team members.

Impossible to get through on the phone

I have made numerous attempts to secure an appointment through the morning telephone line without success, which I find frustrating and disappointing.

Can't get appointment as new resident

I am unable to secure an appointment with a clinician, as there are currently no available slots for newly registered patients. On a positive note, the practice does not appear to be experiencing any significant surge in demand.

Friendly staff who actually listen

Friendly team members, compassionate healthcare professionals,

Reception staff were dismissive and unhelpful

The reception team's manner was quite dismissive and patronising, though the clinical staff provided excellent care.

Helpful staff at a busy practice

The team were accommodating. However, it is fundamentally a medical practice and dispensary.

Reception staff weren't very welcoming

The staff interaction was not pleasant.

Got my appointment when I called

I consistently managed to secure an appointment whenever I contacted the practice.

Friendly staff and punctual appointment times

My appointment started promptly at the scheduled time, and the team members were welcoming and pleasant throughout my visit.

Repeated dismissals before serious diagnosis found

I was shocked after watching a local news segment about a case where a parent had to visit a medical practice multiple times before their young child received a diagnosis of a serious neurological condition. The practice apparently provided only basic pain relief advice during these visits rather than conducting further investigations. This experience raised significant concerns about the quality of care provided.

Impossible to book routine appointments easily

Finding it difficult to book an appointment with a GP through standard channels. The only viable option appears to be attempting to secure an emergency slot during the early morning window, which is consistently oversubscribed and challenging to access.

Friendly reception made the visit pleasant

Excellent service with brilliant healthcare professionals and support staff.

Friendly staff but stock shortages frustrating

The team here are approachable and supportive, though there appear to be occasional supply shortages.

Friendly staff made me feel welcome

I had a positive experience during my visit to the practice. The healthcare professional I saw was approachable and provided helpful support throughout my appointment.

Efficient booking and quick appointment

Highly efficient service.