Arbury Road Surgery

Unfair morning call system hurts working patients

If you contact the GP surgery on Tuesday afternoon or evening, but someone else calls Wednesday morning, that later caller gets priority, even though the Tuesday callers were first in line. Essentially, for those working mornings who can't make early calls, this surgery seems to be encouraging patients to become unwell. My recommendation is to either change to a different practice or simply go without a GP. When you explain your inability to call due to work or other commitments, they dismissively respond with "just call in the morning" immediately after you've clearly stated you cannot do so. It's incredibly frustrating because the doctor himself is exceptional, but I'll never be able to see him for my serious epilepsy and other health issues due to their ridiculous system that prioritizes morning calls, regardless of when you initially reached out. Completely and utterly unacceptable.

Friendly staff made my checkup smooth

Arbury Road Surgery stands out as a top-notch medical facility, boasting a highly effective team and compassionate healthcare professionals who provide exceptional patient care.

Exceptional Care and Professional Service

I have received outstanding care from Arbury Road Surgery over the years and feel genuinely grateful for the support I’ve been given. Dr. Pheng Shiew Toh and Dr. Joanna Shneerson, in particular. They have provided an exceptional service—always professional, patient, and attentive. They take the time to listen, never rush the appointment, and offer clear, thoughtful advice. I’ve seen several different doctors at the practice, and each one has been consistently professional, knowledgeable, and caring. It’s evident that high standards are maintained across the team. Appointments are usually punctual, and the reception staff are always approachable and helpful. Whether it’s booking appointments, following up on results, or general advice, I’ve found the team to be responsive and supportive. Arbury Road Surgery is a great example of what a GP practice should be—efficient, respectful, and committed to patient care. I highly recommend this surgery to anyone looking for reliable and compassionate healthcare.

Reception team saved my day

Incredibly supportive front desk personnel, excellent assistance through digital submission channels.

Dr. Toh's compassionate and thorough care

Dr. Pheng Toh has provided me with exceptional medical care. His remarkable commitment, medical skill, and focus on patient needs truly distinguish him. He carefully listens, communicates thoroughly, and ensures I receive top-tier treatment. His approach makes me feel completely supported and confident, which significantly enhances my healthcare experience. I would also like to express my gratitude to Dr. Andrew Watson for his superb ENT services. His professional competence and medical knowledge have been tremendously helpful. The prescription team also deserves significant praise. Coordinating my medications is complex, yet they manage everything with remarkable efficiency and genuine compassion. Moreover, the reception staff merit special acknowledgment for their warm and accommodating demeanor. They consistently welcome me with genuine smiles, making the entire process smoother and more enjoyable. Both physicians, together with the entire medical team, deliver a standard of care that is genuinely outstanding. I enthusiastically recommend this medical practice! Sam Clarke

Dr Fernandez truly changed my life

Throughout my nine-year association with this medical practice, the facility itself is commendable and highly effective. However, my primary motivation for writing this review is to convey my deep appreciation and respect for Dr. Fernandez. She epitomizes the ideal qualities of a general practitioner. Her demeanor is characterized by kindness, diligence, empathy, and an unwavering commitment to her patients' well-being. I firmly believe she possesses the remarkable ability to profoundly impact individuals' lives, even within a single consultation, as she did in my case. Heartfelt thanks, Dr. Fernandez.

Terrible gp care with rude and unhelpful staff

The staff display an appalling attitude, speaking condescendingly while simultaneously insisting on courteous communication from patients. It's bewildering how such employees remain employed. The general practitioner demonstrates complete incompetence, showing no comprehension of proper patient care or urgent referral protocols. They claim the referral is correct, yet when you contact the clinic, you receive confirmation from a manager that the urgent referral was indeed mishandled. The overall treatment, service quality, and professional standards are abysmal. This is unquestionably the most substandard medical practice in Cambridge.

Terrible service left me feeling frustrated

I encountered a deeply distressing interaction today, which is not an isolated incident. The staff demonstrated zero compassion, absolutely no desire to assist, and displayed complete emotional detachment. They seemed entirely unresponsive to my circumstances, operating with mechanical indifference like unfeeling machines, despite my having contributed to the system throughout my entire life as an older individual. It's profoundly disheartening to realize that numerous others have endured similar treatment. Genuine empathy, genuine understanding, and authentic support are crucial in facilitating patient well-being; without these fundamental human qualities, healthcare interactions can potentially exacerbate patients' existing challenges.

Quick help from 111 referral

Initially, the NHS app indicated no available slots, but a 111 referral changed everything. Following a quick phone consultation, I secured a same-day appointment. The entire journey from first calling 111 to receiving medical attention took less than three hours. Every staff member I interacted with was outstanding: the reception team was helpful, the telephone consultant was professional, and the GP I saw in person was exceptional. I'm truly appreciative of the NHS and the entire team at Arbury Road Surgery.

Friendly staff made my day better

Every interaction here is consistently delightful. The entire staff consistently provides an excellent experience. Much appreciation! 😊

Gp McGuinness left me feeling completely unheard

I've been associated with this medical practice for some time, and since Dr. Gant's departure years ago, the quality has significantly declined, seemingly being driven into the ground. There's a complete lack of compassion and kindness—basic qualities that don't cost anything. The GP, McGuinness, to whom I've been assigned, has shown absolutely no concern for my mental health condition or overall wellbeing, and has never demonstrated even a hint of understanding or empathy. I've never felt genuine concern from this GP towards me as a patient. I firmly believe doctors should not be judgmental, dismissive, or patronizing, especially when they lack understanding or refuse to explore a patient's experiences—which is precisely what I've encountered with this GP, whom I've been forced to see despite requesting an alternative. I urge others, particularly those from minority backgrounds, who are struggling with mental health and trying to do the right thing, to be cautious. This experience is so profoundly disappointing that it deserves zero stars.

Libby's compassionate care saved my day

Dr. Libby demonstrated remarkable compassion and professionalism during our consultation. Her attention to detail and clinical expertise were truly impressive.

Confidential records leaked across cambridgeshire

Be cautious, everyone. This general practice surgery will carelessly spread your medical information throughout Cambridgeshire. When confronted, they'll simply refuse to engage. No need to worry, though. I'll be contacting the Practice Manager shortly to inquire about why my private patient information has been disseminated across the region. While registered with ARS (quite an apt acronym!), I steer clear of this clinic at all costs. I receive superior guidance and care from my local Lloyds pharmacy. My recommendation to you is simple: avoid falling ill, whether physically or mentally, because ARS will neither assist you nor provide adequate treatment, and they'll ensure everyone in Cambridgeshire knows about your unaddressed medical condition!

Worst mental health clinic ever on saturday

The staff here show zero compassion for mental health crises. The front desk personnel are dismissive and unwilling to listen to patients' concerns. Their attitude suggests that psychological distress is somehow less urgent, with an apparent belief that mental health issues can simply be put on hold until the work week resumes. Not even worthy of the single star rating

Worst complaint process ever

Attempting to lodge a complaint is futile due to the website's misleading details about how to contact the practice manager. The inaccurate information is so frustrating that I'm planning to switch to a different medical practice altogether.

Family doctor who's been there forever

We've been with Dr. Watson for generations, and he truly embodies what a family physician should be. My entire family - sister, mother, grandmother, and grandfather - all see him, and he has consistently provided exceptional care throughout the years! An outstanding medical practice.

Pharmacy nightmare on two separate drives

Experienced a total headache attempting to collect my medication. Made two pointless trips to the Milton pharmacy and still came away empty-handed. The receptionist offered an incomprehensible explanation that made no sense, and then the prescription staff contradicted everything with another nonsensical story. Absolutely terrible.

Waited 5 days for a phone call

Utterly appalling. A medical practice supposedly dedicated to mental health support tells patients they must endure a five-day wait just to have a brief phone consultation with a physician! You should be thoroughly ashamed of yourselves!

Rushed and careless medical care

My visit to Arbury Road Surgery left me thoroughly dissatisfied. The medical team demonstrated a notable absence of professional conduct and compassionate care. They appeared ill-equipped and uninformed about basic medical protocols. Moreover, my health issues were addressed without a comprehensive examination of my past medical records, which I find completely unacceptable. The entire healthcare experience at this facility significantly underperforms compared to the standard of service one should anticipate from a medical practice.

Frustrating morning at the clinic's front desk

Spent two days attempting to schedule an appointment, only to be told they were fully booked after 10 am. The receptionist's attitude was incredibly dismissive and unprofessional. It feels like patients have no say or dignity in this process. Their lack of availability and poor customer service could potentially put people's health at risk, forcing individuals to remain unwell or expose themselves to further complications due to the inability to secure a timely consultation.