Arbury Road Surgery

Referral lost and my son left waiting

I brought my son to see the general practitioner regarding his throat issues two years back. The physician assured me he would initiate a referral to an ear, nose, and throat specialist. Since that appointment, we've received absolute radio silence - no communication, no follow-up, nothing. Arbury Road Surgery should be deeply ashamed of their negligence. They have completely let my child down, and I am seriously considering pursuing legal proceedings for their medical misconduct.

Mixed-up records and rude staff

I'm truly at a loss for where to begin. This is absolutely the worst general practitioner I've ever been registered with. Initially, they claimed my area wasn't covered (which was completely false), and then I received a call stating the real issue was that my information was mixed up with someone else's, causing my appointment letters to be sent to the wrong person. On another occasion, I couldn't secure a simple appointment for a UTI treatment for three entire days, with them repeatedly saying no doctors were available, despite calling first thing in the morning. The receptionists are incredibly unprofessional and discourteous. Each staff member provides conflicting information, directing you to call on specific days, only to have another colleague contradict them entirely. Even when you try to explain your situation, they respond rudely and threaten to hang up on you. They have consistently failed to assist me with any of my medical concerns. The nurses are tolerable, but if you manage to see a doctor, their advice is basically something you could find with a quick internet search. I'm actively seeking another GP as soon as possible. I don't typically write reviews like this, but this experience has been absolutely unacceptable.

Friendly staff made our cambridge visit better

Good evening! I'd like to express my family's gratitude for your exceptional service and prompt assistance. Kudos to the outstanding reception team! 💥 The medical staff is absolutely phenomenal! ❤ They consistently demonstrate warmth, courtesy, and remarkable expertise in their profession! Sincere appreciation from patients Tatiana, Svetlana, and Maria! From my perspective, this medical center stands out as a top-tier healthcare facility in Cambridge. Continued success to you! 🇬🇧🇺🇦❤❤

Same-day appointments saved my week

I've found this medical practice to be consistently reliable during my nearly two-year association with them. Scheduling appointments has always been convenient, with same-day availability, and while booking is exclusively by telephone, this approach works perfectly for my needs. Additionally, their digital platform is straightforward and user-friendly.

Caring surgery helped me through illness

I've experienced exceptional treatment from this medical practice, and during my recent illness, they diligently tracked my test results and professionally arranged a referral to Addenbrookes Hospital. The staff consistently demonstrate politeness and warmth, even when there's a brief waiting period to connect with a receptionist.

Quick care for my sick kid

Welcoming and supportive front desk staff made the experience pleasant. Despite being third in line, the wait wasn't lengthy. My daughter received a medical consultation and antibiotics within 60 minutes, which I found to be excellent service.

Quick fix for my broken device

Swift and streamlined, this product gets the job done without unnecessary complications. It performs its intended function smoothly and quickly, making it a reliable choice for those seeking a no-fuss solution.

Worst medical care ever at this clinic

Absolutely worthless medical service. The healthcare providers demonstrate a shocking lack of competence and compassion, seemingly more interested in searching web symptoms than providing meaningful care. Their standard recommendations are frustratingly generic, like suggesting hydration or cranberry juice for a urinary tract infection, without any substantive medical intervention. Every single health concern I've raised has been met with minimal effort and dismissive guidance to "return if symptoms escalate," ultimately forcing patients to seek proper medical attention elsewhere at additional clinics. Steer clear of this practice entirely!

Painful blood draw with multiple needle sticks

During our recent visit for a blood draw, the nursing staff displayed complete incompetence. They seemed utterly unqualified to perform a simple blood sample collection. One nurse made three unsuccessful attempts to draw blood, wastefully discarding two samples in the process. The service was absolutely dreadful and unacceptably poor.

Rude staff and abrupt management calls

I truly wish there was an option for zero stars in the rating system. The receptionists display an unacceptable level of rudeness, and even more shockingly, a Management team representative abruptly terminated our call while I was attempting to address my concerns - which is completely unacceptable. This behavior is far beneath the standards expected in healthcare, and frankly, you should be deeply embarrassed. Furthermore, they are utterly malicious. They arbitrarily cancelled my most recent appointment without any notification, leaving me completely uninformed and stranded. When I sought clarification, they flatly refused to allow me to speak with a nurse. I am utterly speechless at the profound unprofessionalism demonstrated by the reception staff, who are, after all, the initial point of contact for patients.

Terrible front desk staff attitude

Staff at the front desk lack compassion, Consistently discourteous

Rude staff and no help for dental pain

This place doesn't even merit the single star rating! Pure negligence is what I'd describe it as! I was informed that physicians supposedly can't issue antibiotics for dental discomfort, despite being directed by my dental office to contact them! This was completely astonishing, especially since I have professional experience in dentistry and have personally witnessed numerous doctors providing pain relief medications to patients. After conducting thorough research, I've confirmed that doctors are indeed capable of assisting with dental pain and prescribing antibiotics. However, this particular doctor showed absolutely no interest in helping me obtain any prescription whatsoever. Moreover, the receptionist's attitude was incredibly unhelpful and downright discourteous!

Kerry made our vaccine visit stress-free

Kerry has been the healthcare professional administering vaccinations to our daughter, and she was absolutely FANTASTIC! Her professional skills are top-notch, and she demonstrated an exceptional degree of compassion that instantly put us at complete ease. We truly appreciate her going the extra mile - it's so evident when someone genuinely loves their work! A heartfelt thank you to her once more for her outstanding service and remarkable attentiveness!

Warm welcome from caring team

The team here is incredibly welcoming and supportive! I truly appreciate their assistance. We'll definitely return if the need arises again :)

Terrible service from unfriendly front desk

The front desk staff displayed an extremely unpleasant demeanor and provided absolutely no assistance whatsoever.

Serious health concerns after 56 years

I'm deeply troubled by the lack of accountability towards patients and am currently contemplating filing a formal complaint regarding what I perceive as unethical conduct, including disregarding patient diagnoses, treatment strategies, and misrepresenting medical records. If you share similar concerns that warrant further investigation, I strongly recommend reaching out to the General Medical Council/Association. The trust in healthcare professionals is crucial, and after 56 years as a patient, I'm deeply saddened to say I'm now considering changing medical practices due to a complete loss of confidence. I'll be requesting an exit appointment and will await their response - stay tuned! As a follow-up, no exit review was conducted, and I'm now raising complaints about misrepresented information required for PIP assessments. They are minimizing my disabilities and redacting both my health records and those of a person I support. The level of neglect I'm highlighting is extremely serious, and I've been forced to relocate to a surgery that now incurs additional taxi expenses. I am actively pursuing multiple concerns about this practice. Remember: contact the GMC for issues with a specific doctor and NHS England for problems with the surgery itself.

Terrible service at local medical practice

Completely useless. Patients are clearly an afterthought. Even with explicit hospital guidance. I was instructed to follow up on my own prescription, which is completely unacceptable. The reception staff are dismissive and unhelpful. The issue remains unresolved. Steer clear of this place entirely. While they're apparently eager to take on new patients, they're incapable of managing their current workload. It's utterly ridiculous.

Friendly staff made my medical visit smooth

The dialogue and interaction between the medical practice and patients have significantly enhanced. The front desk staff, nursing team, and physicians are courteous and supportive. This represents a truly substantial improvement in overall patient experience.

Unhelpful reception staff ignored my concerns

I contacted the medical office seeking guidance about my grandmother's declining capacity to manage her personal matters. My legal counsel suggested obtaining a physician's letter to facilitate power of attorney. However, the reception staff dismissed my request entirely, refusing to connect me with a doctor. They were incredibly unhelpful, displaying a dismissive and confrontational attitude. Before I could fully explain my situation, they abruptly terminated the call, demonstrating an unacceptable level of unprofessional and discourteous service.

Unhelpful staff brushed me off

The front desk staff were incredibly unhelpful when I phoned to inquire about my test results. They dismissed my request, claiming it wasn't their responsibility, even though they were the ones who originally promised to provide me with the information.