Arbury Road Surgery
Poor! (87 reviews)
Poor! (87 reviews)
Patient feedback for this practice reflects a deeply mixed experience with significant variation depending on which staff member is encountered. Positive interactions centre on professional medical expertise, compassionate nursing care, and courteous reception staff who demonstrate genuine helpfulness and warmth. Several patients report long-term satisfaction with continuity of care and responsive communication. However, negative feedback reveals persistent systemic issues affecting appointment access and booking experience. Patients describe difficulty securing timely consultations, with reception staff sometimes displaying dismissive attitudes and providing inconsistent information about availability. Communication failures are evident in delayed test results, missed referrals, and inadequate follow-up on hospital recommendations.
Care quality appears inconsistent across the practice, with some physicians receiving consistent praise for attentiveness and empathy while others are described as rushed, impatient, or dismissive of patient concerns. Waiting experiences vary significantly, from reasonable waits to extended delays on phone lines. Concerns about respect and courtesy emerge in multiple reviews, particularly regarding how reception staff handle patient inquiries and how some medical professionals respond to patients with complex or ongoing health needs. The practice's appointment system, relying heavily on same-day phone booking, creates barriers for patients unable to call during morning hours, raising accessibility concerns.
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Patient feedback for this practice reflects a deeply mixed experience with significant variation depending on which staff member is encountered. Positive interactions centre on professional medical expertise, compassionate nursing care, and courteous reception staff who demonstrate genuine helpfulness and warmth. Several patients report long-term satisfaction with continuity of care and responsive communication. However, negative feedback reveals persistent systemic issues affecting appointment access and booking experience. Patients describe difficulty securing timely consultations, with reception staff sometimes displaying dismissive attitudes and providing inconsistent information about availability. Communication failures are evident in delayed test results, missed referrals, and inadequate follow-up on hospital recommendations.
Care quality appears inconsistent across the practice, with some physicians receiving consistent praise for attentiveness and empathy while others are described as rushed, impatient, or dismissive of patient concerns. Waiting experiences vary significantly, from reasonable waits to extended delays on phone lines. Concerns about respect and courtesy emerge in multiple reviews, particularly regarding how reception staff handle patient inquiries and how some medical professionals respond to patients with complex or ongoing health needs. The practice's appointment system, relying heavily on same-day phone booking, creates barriers for patients unable to call during morning hours, raising accessibility concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Pit P.
8 years ago
Bad!
Terrible staff couldn't handle basic task
These people are utterly incompetent, incapable of executing even the most basic assignment. Four staff members failed to complete a straightforward task. If you seek quality healthcare, your only option is private treatment!!! The NHS is completely useless.
Alex N.
8 years ago
Bad!
Stuck on hold till they closed early
Dialed their number at 17:36 and was left waiting endlessly until 18:02, when they abruptly shut down operations ahead of schedule and terminated my call simultaneously... absolutely fantastic service.
Jennifer A.
8 years ago
Bad!
Rushed and cold medical staff left me frustrated
Deeply let down by my encounter at this medical facility! One would anticipate healthcare professionals to display compassion, warmth, and genuine concern for their patients - but that was far from the reality. Instead, they seemed rushed and disinterested, barely acknowledging my presence with even the slightest hint of friendliness. It appeared they were competing to process patients as rapidly as possible, with zero regard for personal comfort or emotional well-being. I am thoroughly frustrated by the impersonal and perfunctory approach to patient care they demonstrated.
Megha V.
8 years ago
Bad!
Front desk staff were totally unhelpful
Completely unhelpful staff who refused assistance despite having open time slots for appointments
Alessandro F.
8 years ago
Bad!
Worst customer service ever
If I could award zero stars, I absolutely would. Their service was completely unacceptable and thoroughly unprofessional.
Ericred S.
8 years ago
Bad!
Unhelpful doctor dismissed my chest infection
Extremely disappointing service with unprofessional staff, including a physician who called and made me feel completely discredited. I've been suffering from a persistent chest infection for a fortnight, and was essentially dismissed with a dismissive suggestion that it would resolve itself eventually.
Earth D.
9 years ago
Excellent!
Compassionate care from kind medical team
A superb, committed team of medical professionals, including physicians, nursing staff, and support personnel. The healthcare facility delivers an outstanding level of care and attention to its patients.