Ardingly Court Surgery

Always helpful and easy to book with

The service has consistently been of high quality throughout my visits.

Practice kept going through difficult times

I have been a patient at this practice for over six decades. Throughout this time, I have witnessed numerous changes in both the clinical and administrative teams. Despite facing significant financial constraints and the broader challenges affecting the NHS, this practice has consistently worked to sustain and enhance the quality of care they provide, even under considerable strain. In many respects, their efforts have been remarkable and they are deserving of considerable recognition. This is undoubtedly an excellent practice within the local area. My appreciation goes to everyone involved.

Caring practice that actually listens to patients

Excellent medical professionals in the area. I have a chronic condition and they demonstrate genuine care and attentiveness to my concerns. I have been a patient for a considerable time and am puzzled by the lower ratings they receive.

Reception staff were dismissive and unhelpful

The staff members were quite unfriendly and unhelpful throughout my visit. The reception team seemed indifferent to my needs. I have not experienced service of this standard at a medical practice before. Overall, this was a disappointing experience.

Seen early and given helpful advice

I was called in before my scheduled appointment time and found the clinician to be extremely supportive and attentive to my needs.

Friendly reception and thorough health checks

I recently joined this practice and found the reception team to be welcoming and supportive. The clinical staff have taken the time to discuss my health concerns and have been thorough in their approach to assessment and investigations. I appreciate this.

They listen and don't judge you

I believe this practice provides excellent care. The clinical team listens attentively and maintains a non-judgmental approach.

Polite staff and clear communication throughout

The entire experience has been consistently courteous and professional. I have not encountered any issues at this practice, and the level of communication maintained throughout has been outstanding.

Reception staff were dismissive and unhelpful

This practice has not met my expectations. The reception team came across as unwelcoming, and I felt that clinical staff did not give adequate consideration to my concerns, particularly regarding mental health matters. I would not recommend this surgery to others.

Nurse made me feel at ease

I was treated with nothing but respect and kindness throughout my visit. I recently attended an appointment regarding a matter that made me feel quite anxious, and the healthcare professional I saw was excellent at helping me feel reassured and comfortable. I am grateful to be registered with this practice.

Friendly staff made me feel welcome

The doctor at this practice is excellent, and the entire team demonstrates genuine friendliness. I have had a very positive experience and have no complaints about the surgery.

Phone lines constantly busy and unreliable

It's frustrating to try contacting this practice by telephone, as lines are often difficult to reach. Additionally, there have been instances where requested items were not ready for collection at the expected time, despite multiple attempts to arrange this.

Friendly staff but appointments are hard to get

The reception team members are pleasant both when visiting in person and during telephone interactions. However, securing appointments proves quite challenging, and when available, they tend to be scheduled several weeks ahead and are frequently conducted over the phone. As an example, after calling to request an appointment, the earliest available slot was approximately four weeks later. From my experience, telephone consultations are sometimes not with the clinician whose name appears on the appointment confirmation, and if you happen to miss the call, there is no follow-up attempt to reschedule, regardless of what time they called. Additionally, there appears to be insufficient follow-up care. On one occasion, I was instructed to provide photographic evidence of a concern but did not receive a subsequent call to discuss the findings further. That said, the surgery premises are well-maintained and appear clean and hygienic. The clinical staff member was also approachable and demonstrated competence during a blood pressure check.

Staff were helpful across all departments

Excellent and supportive team members, both clinical and administrative August 2023 As we were relocating to a different area and transferring to another practice, we wanted to express our gratitude to everyone at the clinic. The entire team demonstrated professionalism across all areas, whether managing health concerns, conducting blood work, or managing medication requests. A wonderful group of people. We appreciate everything they did.

Long phone queue during lunch closure hours

I called the practice and waited on hold for over an hour while in second position in the queue. When someone finally answered, they explained that the surgery closes during the midday period, and indicated I should not have been kept waiting. I felt my time was wasted when the telephone lines should have been unavailable during closure hours. It would be more helpful if the lines were closed during this time so patients are not left waiting unnecessarily.

Reception staff were rude and unhelpful

I found my experience at this practice to be quite disappointing. The reception team came across as unwelcoming and unhelpful, with an approach to communication that I found off-putting. The clinical staff were similarly not particularly warm or approachable. I had difficulty obtaining a sick note, and following a phone consultation regarding a health matter, I received a call with information that seemed disconnected from what we had discussed. The overall coordination between different parts of the practice felt poor, and I didn't feel that my concerns were being treated with much consideration. The interactions throughout felt rather distant and lacking in compassion.

Poor communication and unhelpful reception staff

The communication and service quality at this practice fell short of expectations, with front desk staff appearing unhelpful and a general lack of engagement throughout my experience. This was among the poorest visits I have had to a GP surgery.

Helpful staff who actually listen and care

I have consistently had a positive experience with this surgery. The staff have been helpful throughout, and I have found the nursing team to be supportive and willing to provide guidance. I have great respect for my healthcare provider and am very satisfied with the care I receive.

Helpful surgery for complex family needs

I must say how helpful this surgery is. Whenever I have a concern regarding a family member with additional support needs, they are always very helpful. I must say the healthcare professional who conducts the annual review is exceptionally nice and caring.

Inconsistent advice from different doctors here

I found the experience quite frustrating. The advice I received seemed inconsistent depending on who I spoke with. On multiple occasions when I called, I was told I would be speaking with a clinician, but instead found myself communicating through an intermediary who was relaying information between myself and the medical team.